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Work Background
Western UnionKYC Specialist, AML Compliance
Jul. 2023 - Feb. 2025Santa Ana, San Jose, Costa RicaIdentified and resolved potential suspicious activities, reporting findings to relevant stakeholders, while maintaining accurate and up-to-date records of customer interactions and investigations.
Collaborated with other departments to ensure compliance with internal policies and external regulatory requirements.
Stayed informed about the latest developments in KYC regulations and best practices.
Western UnionCompliance Analyst
Feb. 2022 - Mar. 2023Santa Ana, San Jose, Costa Rica• Customer Service and assertive communication with customers inside and outside WU
• Troubleshooting problems when using money transfer services
• Teamwork with other departments of the company to solve the problem according to the policies and in the fastest possible way
• Use and application of corporate policies and regulations
• Compliance with process KPI's
Western UnionAssociate AML Compliance Intern
Oct. 2021 - Dec. 2021Santa Ana, San Jose, Costa Rica• Customer Service and assertive communication with customers inside and outside WU
• Troubleshooting problems when using money transfer services
• Teamwork with other departments of the company to solve the problem according to the policies and in the fastest possible way
• Use and application of corporate policies and regulations
• Compliance with process KPI's
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