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Work Background
PalliumOperations Manager
Jul. 2025
Focused EnergyOperations Manager
May. 2025
SpreetailListing Health Manager
Dec. 2023 - Jan. 2025- Manage product listings and ensure optimization for eCommerce growth.
- Coordinate with cross-functional teams to streamline processes and improve efficiency.
HeydayProject Manager for Amazon Channel Operations
Sep. 2023 - Dec. 2023
HeydayHead of Amazon Channel Operations
Jan. 2023 - Sep. 2023- Led Amazon operations strategy, overseeing end-to-end eCommerce processes.
- Managed a team to enhance marketplace performance and revenue growth.
Buy Box ExpertsSenior Director of Global Operations
Apr. 2021 - Jan. 2023- Collaborate with different leaderships throughout the company to develop and enhance the experience of both internal and external customers.
- Oversee the Global Team (not including North America and Europe) with over 150+ heads and ensure their growth and development.
- Monitor and analyze KPIs of the operations team and brainstorm with their leaders to create or enhance the current services we have to offer.
- Conduct interviews to make certain that candidates we hire are at par with the standards our company has set
- Manage the Learning and Development Team, the operation side, to establish, augment, and evolve the beginning journey of our New Hires and also to advance the knowledge and skillset of our tenured workforce.
Buy Box ExpertsTAM Team Lead
Jan. 2020 - Apr. 2021- Manage and coach a team with upwards of 15 heads
- Nurture and develop the members of my team and ensure their growth in the company and their skillsets
- Handle escalated tasks to provide excellent service and teach forward to my team members.
- Create Standard Operating Processes and Help Pages that was be used through our department, and later on the entire company,
- Help establish the structure of our department by creating systems and policies using Google Sheets
- Conducted training for new hires in our company to make sure that their beginning journey goes off without a hitch.
Travelization Inc.Executive Assistant
Oct. 2019 - Jan. 2020
Buy Box ExpertsAssistant Account Manager
May. 2019 - Jan. 2020- Generate and create reports to forward to clients.
- Handle backend technical tasks to make maintain the client's accounts.
- Create presentations for our clients to see and understand.
DNA Micro Inc.Social Media Coordinator
Dec. 2018 - May. 2019
MoproClient Care Advocate
Mar. 2018 - Aug. 2018IT Park
MoproClient Experience Analyst
May. 2017 - Feb. 2018
TeleperformanceSupervisor
Jun. 2016 - Apr. 2017IT Park Cebu City, Cebu, PhilippinesTiger Team China - July 2016
TeleperformanceSubject Matter Expert
Feb. 2016 - Jun. 2016IT Park Cebu City, Cebu, Philippines
TeleperformanceCustomer Service Representative
Sep. 2015 - Feb. 2016IT Park Cebu City. Cebu, PhilippinesTop Agent for the month of November 2015
Top Agent for the month of December 2015
Highest Positive Response Rate for January 2016
The Picture CompanyFront Desk
Feb. 2015 - Aug. 2015Ayala Center Cebu, Cebu, Philippines
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