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Work Background
RYDER INTEGRATED LOGISTICSCustomer Service Associate
Mar. 2024London, Ontario, Canada• Managing truck driver’s schedules and routes.
• Scheduling freight to be picked up and delivered within the timeframe.
• Completing Custom paperwork related to shipment on FAST, Border connect, Optima etc.
• Handling customers complaints and inquiries.
• Negotiating rates and delivery timelines.
• Documenting all calls, deliveries, routes and time for pickups and deliveries.
• Tracking drivers and updating ETAs.
Ryder System, Inc.Supply Chain and Logistics Intern
Jan. 2024 - Mar. 2024London, Ontario, Canada*Dispatching using computer programs including fleet GPS monitoring, electronic logbooks, and fleet management software.
*Planning and dispatching of daily job requirements.
*Develop and maintain strong relationships with suppliers, carriers, and third-party logistics providers.
Utilize systems such as LMS, Matrix and Geotab to track shipments, manage inventory, and generate reports.
Polaris Bank Ltd.Customer sales representative/Marketing
Dec. 2017 - Apr. 2019NigeriaResolve customer service issue, opening new accounts, helping the branch meet sales objectives and contributing to the success of the bank. Explain and sell bank products and services to clients, prospects etc. Grew existing customer account by 50% through exceptional customer service and effective sales techniques. Introducing and setting up mobile banking application to our client.
Global 50-50 IncCustomer Service Representative
Mar. 2015 - Dec. 2017Anambra, NigeriaTook phone orders and provide exemplary customer service. Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
COSCHARIS GROUP PLCAutomotive Customer Associate
Sep. 2014 - Aug. 2015Nigeria• Keeping tracks of stock levels and ensuring products are available when needed.
• Handling customers orders, ensuring accurate processing and timely dispatch.
• Acting as the primary point of contact for customers, addressing inquiries and resolving any issues or complaints.
• Ensuring all logistics activities comply with relevant laws and regulations, and industry standards.
• Use of computer technology to make labels, track inventory, and keep a record of storage.
• Dispatch customers orders.
G. Enemco Computer Service LtdComputer Operator
May. 2008 - Aug. 2016Anambra, NigeriaTyping of documents on (Ms word, Excel), graphic designing/printing of books, posters, labels, digital banners, T-shirts etc).
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