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Work Background
Messer Gases BrasilSenior Manager of Strategy & Sales Operations
Jan. 2023 - May. 2024Responsible for Transformation and Strategy Projects, Sales Intelligence, Sales Performance, Marketing, and Customer Experience Teams, reporting directly to the CEO Brazil. The Strategy and Commercial Operations area aims to create, capture, and sustain value for customers in an innovative way, questioning the status quo.
With a strategic focus, the actions of the department have a corporate impact, ensuring synergy across all company areas. With the goal of sustainable business growth and value-added solutions for our customers, the department promotes a holistic vision for short and long-term success and prosperity of the business.
Messer Gases BrasilSenior Manager of Sales Operations
Aug. 2021 - Jan. 2023Responsible for Sales Intelligence, Sales Performance, Marketing, and Customer Experience teams, reporting directly to the CEO of Brazil. The Sales Operations department has a strong synergy with the Sales Team, focusing on providing tools, methods, processes, data, and projects aimed at sustainable growth, customer satisfaction and experience, and above all, value generation.
Messer Gases BrasilSales Manager - Public Sector
Mar. 2019 - Aug. 2021Leadership of Commercial, Bidding, and Backoffice teams for serving governmental clients. Responsible for the entire sales process for Public Agencies, from prospecting bids to managing contracts for public clients nationwide. Management of revenue indicators, DSO (Days Sales Outstanding), and new business. Engagement in competitive strategy through the generation and analysis of business cases. Focus on continuous improvement through evaluation and restructuring of the department, aligned with the company's strategy, seeking synergy between the sales and bidding areas, promoting greater effectiveness in departmental commercial operations and increasing customer satisfaction.
Linde Gases BrasilSales Coordinator - Public Accounts
Mar. 2017 - Feb. 2019Led Commercial, Tender, and Backoffice teams to effectively serve governmental clients across the national territory. - Managed the entire sales process for public sector clients, from bid prospecting to the management of public contracts, ensuring compliance and strategic alignment with governmental requirements. - Oversaw key performance indicators (KPIs) such as revenue management, Days Sales Outstanding (DSO), and new business development, driving continuous improvement in financial and operational metrics. - Developed and executed competitive strategies through the generation and analysis of business cases, positioning the company to win public tenders and secure long-term contracts.
Linde Gases BrasilBusiness Project Specialist
Feb. 2015 - Mar. 2017Led and executed high-impact strategic projects across the organization, driving operational efficiency and business transformation. - Public Sales Channel Restructuring: Consolidated all public clients into a single, streamlined sales channel integrated with the tenders team. Defined processes, structure, personnel, and strategy to enhance operational alignment and sales effectiveness. - Branch Closure Project: Directed the execution phase of a branch closure, coordinating cross-functional efforts involving sales, legal, operations, accounting, tax, and HR departments to ensure a smooth transition and minimal disruption. - Sales Force Efficiency Analysis: Conducted comprehensive studies and analyses of commercial processes and routines to identify gaps and optimize the performance of the sales force. - Internship Program Development: Designed and implemented an internship program focused on retention and career planning, effectively replacing the existing trainee program with a more sustainable talent pipeline. - Trainee Project - New Product Development: Led the development of a compact Medical Compressed Air Machine for clinics, overseeing market research, pricing strategy, supplier sourcing, and economic assessment to bring the product to market.
Linde Gases BrasilTrainee
Jan. 2014 - Feb. 2015
Akzo Nobel Car RefinishesInternship
Jan. 2013 - Apr. 2013Brazil
DegremontInternship
Jun. 2012 - Oct. 2012
Air LiquideInternship
May. 2011 - Oct. 2011
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