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Work Background
CBREWorkplace Experience Manager
May. 2022Texas, United StatesIn my role as a Workplace Experience Manager, I am at the forefront of developing and executing People-centric strategies to enhance employee engagement and workplace effectiveness. My contributions in this capacity include: • Strategic Initiatives: Develop strategies, processes, and best practices to define, prioritize, and execute projects and programs aimed at enhancing employee engagement.
• Stakeholder Engagement: Cultivated robust partnerships with key internal stakeholders, including People (HR) business partners. • Initiative Recommendations: Proactively identify and present initiatives that enhance service quality, reduce costs, and elevate workplace engagement.
• Engagement Events: I take pride in my ability to conceptualize and flawlessly execute People (HR)-centric events and activities aimed at augmenting employee engagement and nurturing workplace morale.
• Project Management: Lead end-to-end project management for conferences, overseeing logistics, agenda development, and stakeholder coordination to ensure seamless execution. Optimized engagement strategies and delivered high-impact experiences for facility managers, coordinators, and support staff, enhancing value and operational efficiency.
CBREBusiness Operations Analyst
Mar. 2021 - May. 2022Houston, Texas, United StatesIn this role, I excelled in a multifaceted role that encompassed aspects of Administration, People (HR) and Employee Engagement. My passion for nurturing employee engagement led to tangible improvements in workplace satisfaction and productivity. • Communication Enhancement: Spearheaded the refinement and enhancement of communication materials for client-focused business reviews and Employee-focused Townhall meetings. Meticulously edited content to ensure clarity and engagement, thereby strengthening relationships with clients and nurturing employee involvement.
• Brand Consistency: Maintained unwavering consistency in written communications and presentations, upholding branding standards and reinforcing a professional image for the organization and account team. • Employee Engagement Initiatives: Actively supported the organization's People (HR)-centric goal of increasing employee engagement. Developed and implemented initiatives designed to enhance workplace satisfaction and productivity, ultimately fostering a vibrant and motivated workforce.
• Cross-functional Collaboration: Collaborated seamlessly with the People (HR) function and other departments, fostering a positive work environment, and encouraging employee involvement in initiatives designed to boost engagement.
CBRESenior Administrative Assistant
Aug. 2015 - Mar. 2021Houston, Texas, United StatesIn my role as a Senior Administrative Assistant, I functioned as a dependable pillar of leadership support, delivering comprehensive business operations and high-level administrative assistance to a Senior Manager and the Executive team within the dynamic realm of Facilities Management at an Occupier site. My contributions extended beyond administrative support:
• HR Collaboration: Teamed up with the People (HR) business partner to support various HR functions, including employee onboarding, exit interviews, employee engagement initiatives, and rewards and recognition programs. Additionally, played a role in the recruitment process by screening resumes and coordinating candidate interviews.
• Strategic Administrative Collaboration: Functioned as a valuable administrative liaison, working closely with internal and external stakeholders on critical issues such as accounting (expense reports), marketing (proposal collateral and client events), and research (client research), contributing to smooth cross-functional operations.
• Facilitated Team Development: Took the lead in coordinating Hospitality Training for a team of over 50 members in partnership with CBRE Host, enhancing workforce skills and professionalism.
• Streamlined Correspondence and Reporting: Initiated and crafted professional correspondence and memoranda, while compiling and presenting data for administrative reports and presentations, supporting informed decision-making.
• Process Improvement Advocate: Actively contributed to the communication and implementation of new processes and procedures, fostering a culture of continuous improvement and operational excellence among employees.
• Promoting Employee Engagement: Demonstrated a dedicated commitment to fostering employee engagement by developing and implementing employee engagement initiatives.
Lesley & AssociatesVice President of Operations
Apr. 2015 - Jun. 2015Houston, Texas AreaIn my role as Vice President of Operations, I offered strategic leadership and adept management to cultivate operational excellence. My track record demonstrates a commitment to implementing controls, systems, and processes that not only drive growth, financial stability, and operational efficiency but also prioritize client satisfaction and consistently yield outstanding results. • Leadership and Supervision. Proficiently oversaw the performance and work of two senior move coordinators, ensuring their activities aligned seamlessly with company objectives and exceeded client expectations. • Comprehensive Corporate Move Management: Directed end-to-end corporate move operations, meticulously overseeing every phase from initiation to completion. My focus on seamless transitions and unwavering commitment to client satisfaction extended to managing moves involving personnel ranging from 200 to 1000 individuals and coordinating with over 50 movers. These operations were conducted for three prominent local corporations. • Client and Vendor Relationship Cultivation: I strategically nurtured enduring relationships with existing clients, instilling trust and fostering loyalty. Additionally, I forged and sustained valuable partnerships with move vendors, elevating service quality and ensuring unwavering reliability
Decision Information Resources, IncOffice Manager
Jun. 2006 - Apr. 2015Greater HoustonIn my capacity as Office Manager, I held a pivotal role in the oversight and management of day-to-day office operations. My responsibilities extended to delivering comprehensive executive support to the President, Vice President, Senior Manager, and senior staff. My diverse skill set encompassed human resources, administration, office management, event coordination, organizational prowess, meticulous planning, time management, exceptional customer service, resourcefulness, and the ability to communicate effectively through both written and oral channels. • HR Functions: a multifaceted role in human resources management, encompassing a range of critical responsibilities to include talent acquisition and candidate assessment to compliance and background checks. By actively contributing to these HR functions, I played a crucial role in shaping a skilled and compliant workforce that aligned with the organization's objectives and values.
• Leadership and Operations: Provided interim executive leadership, overseeing smooth operations during leadership absences.
• Phone System and Process Management: Managed MITEL phone systems and streamlined phone programming and service request processes.
• Proposal Process and Quality: Improved proposal initiatives and ensured the quality of proposals, reports, and materials.
• Facility Liaison and Resource Management: Acted as a liaison for facilities, created an emergency handbook, conducted resourceful research, and managed document resources.
• IT Collaboration and Training: Worked with IT on troubleshooting and training. Coordinated training sessions for a team of over 50.
• Marketing Support and Event Management: Assisted in marketing and proposal searches. Planned and oversaw company-wide events, including parties, trainings, and meetings.
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