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Work Background
AvivaIT Project Manager
Jul. 2024York, England, United Kingdom
Lloyds Banking GroupProject Manager
Jul. 2023 - Oct. 2024Leeds, England, United Kingdom
Lloyds Banking GroupProject Manager
Jun. 2023 - Jul. 2023Leeds, England, United Kingdom
FluidIT ConsultingProject Manager
Sep. 2021 - Jul. 2023Leeds, England, United Kingdom
HermesIT Project Manager
Nov. 2016 - Sep. 2021Leeds, West Yorkshire, United KingdomIT Project Manager
CapitaProject Manager
Apr. 2015 - Nov. 2016Leeds, United KingdomProject Manager for Capita and leading communications company Telefónica UK (O2) on a 10 year strategic partnership for customer management services worth approximately £1.2 billion.
Lloyds Banking GroupProject Manager
Jan. 2014 - May. 2015Group HRPay & Bonus : Working to deliver pay changes and bonus incentives to all colleagues across all divisions within Lloyds Banking Group.
Lloyds Banking GroupAssistant Project Manager
Aug. 2012 - Jan. 2014Lloyds Banking GroupCredit Decisioning - Group Operations Risk Leading and delivering new hosted solution (software development project)
Develop and drive implementation plan for project delivery
Carrying out and delivering UAT Delivering an automated data transfer process from business to supplier
Working with 3rd party supplier to deliver new system functionality
Reporting weekly to PMO on defects and successes Managing project planning and reporting to PMO Working with 3rd party clients in delivering requirements
Working with 3rd party supplier to gather and deliver Model Performance MI requirements
Delivering Pilot roll-out to operation of new hosted solution
Delivering a fully hosted URL solution to a busy operation with £7.3m saving to LBG. Facilitating and running of Post Implementation Review
Delivering and handing over to BAU
Lloyds Banking GroupProject Analyst
Oct. 2011 - Jul. 2012Wealth & International - Strategic Investment Platform Programme
(AMS to T24) Leading the User Profiles workstream
Identifying all types of system user through liaising with the business and IT. Working with a 3rd party company to understand the usage and function of the brand new T24 system, presenting and demonstrating findings to senior stakeholders in Old Broad Street, London. Providing weekly updates through conference calls and face to face meetings to senior stakeholders through briefing packs, resource requirements documents, MSP project plans.
Understanding communication, training, IT, UAT, SIT
Lloyds Banking GroupAssistant Project Manager
Oct. 2010 - Sep. 2012Lloyds Banking GroupWealth & International - Integration & Change (30 Million Client Transition - 2 Billion Cost Saving) Leading the IBP workstream with Project Manager support through the largest Migration of customer accounts/data that has taken place in any banking system to date, including participating in multiple Dress Rehearsal/Proving Cycles.
Creating, maintaining and reporting through the use of project plans, status reports, resource requirements and senior level briefing packs.
Ensuring that all deliverables are aligned with central governance teams and are tracked/flagged if any scope creep is identified.
Ensuring that Risks, Issues Assumptions and Dependencies are accurately captured at workstream level and managed with plans in place to mitigate and/or bring to resolution.
Managing stakeholders at all levels to ensure effective communication, ensuring the right information is reported upward and downwards in a timely fashion.
Working closely with multiple business units including UAT, IT, Comms, Training, Marketing, Finance, Risk, Legal and Client Servicing to ensure full engagement is obtained across the business.
Providing Ad hoc analysis and reports for senior management as requested.
Lloyds Banking GroupProject Analyst
Mar. 2010 - Oct. 2010Secured Mortgages Project Analyst supporting the implementation of a new data storage unit.
Working with IT and business stakeholders, chairing conference calls, tracking actions and updating CMT.
Presenting findings to stakeholders and providing regular business updates.
Lloyds Banking GroupHelpdesk Analyst
Jan. 2007 - Mar. 2010Leeds, United KingdomSecond Line IT Support Analyst Leeds Risk Operations - Collections and Recoveries Working on the front line of an extremely busy helpdesk answering an average 40 calls a day from colleagues regarding issues with IT/telephony systems and equipment
Efficient in 1st time fixes for a vast variety of faults and IT issues
Taking ownership of full collections system outages, liaising with IT/telephony and senior management using a variety of communications to ensure a full resolution
Designing and issuing full communications to the business regarding system issues, issuing communications advising of shared drive capacity
Hands on PC repair and laptop configuration
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