Hitachi VantaraServices Solution Engineering Director
Feb. 2013 - Mar. 2017Slough, England, United Kingdom- Directed a $250M+ annual global managed services program, driving tooling and process optimization for XaaS offerings.
- Increased revenue by 10% and added 50+ new customers by launching new services (e.g., migration, backup, monitoring) with minimal investment.
- Secured multi-million-dollar deals with Fortune 500 companies, including Nomura, UBS, Microsoft, and Qualcomm.
- Achieved a 20% productivity boost through process automation and DevOps-driven frameworks integrated with ServiceNow.
- Delivered SLA-aligned solutions for incidents, service requests, capacity, performance, and change management.