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Network Power<100 people
Roles
✨100%
Business Owner
🧨100%
Consulting
💸50%
Marketing
Geos
🇺🇸50%
United States
Work Background
PCXSustainability Lead
May. 2024
NetbankSolutions Manager
Sep. 2023 - Mar. 2024
BukasPartnerships Manager
Dec. 2022 - Jun. 2023• Bukas is an education financing company that partners with schools to provide affordable installment plans to students. It is now present in over 100 campuses nationwide.
• Responsible for driving success outcomes for the vertical including hitting disbursement targets and roll-out of new products
• Establishes and executes strategies to expand the account and increase penetration
• Oversees account management of Partner Schools (for 8 partner accounts) and serves as point of contact for escalations and overall strategy of the vertical
• Role includes acquisition of new strategic partners and expansion activities that add new business verticals to the company
BukasBusiness Development Manager
Jan. 2022 - Jan. 2023• Led the company’s acquisition and expansion efforts
• Spearheaded a product launch which led to 22x growth in amount of disbursements
• Oversaw new product launches from proposal crafting to overall project management and execution
BukasBusiness Development Lead
Apr. 2021 - Jan. 2022• Achieved 143% increase from Year Ago of landed partnerships in 5 months growing potential market reach to 150%
• Role included lead generation, pitch presentation, and closing
• Responsibilities included management of projects that would position the company for higher growth
AdvanceSenior Customer Success Manager
Jul. 2020 - Jan. 2021• Responsible for driving Customer Success outcomes by successfully on-boarding clients – spearheaded the collaboration meetings with both internal and external stakeholders of the assigned accounts to come up with a seamless work/process flow
• Analyzed and improved existing Customer Success processes with a focus on scalability and strategy
• Managed multiple customer groups (employer. Employees, industry partners) to build a seamless experience for all parties
• Oversaw account management for Client accounts (for over 10 enterprise accounts)
STORM Technologies PHGeneral Manager
Oct. 2019 - Jul. 2020• STORM is the Philippine’s top benefits and incentives platform provider, serving over 100,000 employees across over 25 enterprise clients nationwide. From 2017 to 2019, STORM grew 2.5x and was the Philippine winner of the Start-up World Cup, besting over 150 other local start-ups.
• Responsible for leadership and strategy design and delivery across all teams: Product Development and Design, Client Acquisition and Customer Success, E- commerce, People Operations and Finance.
• Achieved 300% increase from Year Ago of landed clients in 6 months
• Led and provided direction to a restructured organization with 50% less headcount and overhead
STORM Technologies PHCustomer Success Head
Oct. 2018 - Jan. 2020• Responsible for driving Customer Success Outcomes – increased renewals and arrested client churn
• Expanded revenue in accounts through cross-sells and up-sells
• Influenced future customer lifetime value through higher product adoption, customer satisfaction, and overall NPS
• Responsibilities included client acquisition (led negotiation stage to closing), implementation of clients’ Flexible Benefits and incentives programs as well as relationship management
• Oversaw account management of all Client accounts
• Provided strategic input for operations, growth planning and strategy as a member of the Executive Committee
STORM Technologies PHClient Acquisition and Servicing Manager
Nov. 2017 - Oct. 2018• Responsible for Customer Success Activities of assigned vertical (Hospitality, FMCG, BFSI)
• Liaised with various teams including Consumer Marketing and Product teams for onboarding and launch activities of clients
• Led initiatives to ensure customer satisfaction, making sure account management needs are met in a timely manner
Edukasyon.phManager, Strategic Partnerships
Jun. 2017 - Jul. 2017- Doubled corporate partnerships portfolio in 2 months, providing increased marketing mileage and new revenue streams
- Managed relationships with partners (i.e. Asus, Jobstreet, Kalibrr, Smart, Jollibee, Lazada) by resolving client issues and advising marketing initiatives - Managed pipeline of new partnership opportunities from origination to closure, developing funding proposals including expense budgets and other financial information as required
Edukasyon.phSales and Business Development Manager / Client Engagement Manager
Dec. 2016 - Jun. 2017- Achieved 100% Year Ago (2016) revenue in 7 months
- Launched and managed the 1st Senior High Fair Caravan which resulted in shortened sales cycle turnover
-Major responsibilities: Client acquisition and engagement, Key account management, New business development
-Role included price negotiations, customer retention, product demos and trainings
UnionBank of the PhilippinesRelationship Manager
Jul. 2016 - Nov. 2016- Acquired new business clients for the bank
- Formulated, designed, planned, executed, and managed sales and marketing strategies to maximize business volume and deposits - Role included prospecting, client mapping, pre-call planning, and customer-focused selling
- Provided customer service and relationship building and management
Social Enterprise Development Partnerships, Inc. (SEDPI)Program Officer
May. 2015 - Mar. 2016Quezon City-Managed the Establishment of DRRCCA KM – CoP project under the GMMA Ready Project of CCA
- Led the design team (UI/UX) of the KM – CoP website and coordinated with the web developers for its execution
- Managed the launch event of the GMMA Ready Project to Metro Manila Mayors and Local Government Agencies, in coordination with Climate Change Commission, Office of Civil Defense, and UNDP
- Coordinated the 108 Local Government Units of the GMMA Area and conducted a workshop on how to maximize the usage of the KM – CoP website - Managed projects from initiation, planning, execution, and closure for foundation, NGO, and LGU clients
- Conducted Financial Literacy and Social Entrepreneurship trainings to various audience including modules on Savings, Debt Management, Investments and Insurance, Personal Finance and Emotions, and Entrepreneurship for Start-ups
Nu Skin EnterprisesBusiness Development (Independent Distributor)
Jan. 2010 - Jun. 2016Ortigas, Pasig-Top sales achiever for ageLOC brands during its 2012 and 2013 Limited Time Offer launches
- Recognized for the ability to quickly establish rapport with customers, up-sell products, and build a loyal clientele (B2B, B2C)
- Proved the ability to handle crowds of up to 100 people and resolve customer issues and complaints
- Role includes business development; supplying to businesses and end consumers
- Executes consultative sales during customer presentations
Boehringer IngelheimOn-the-Job Trainee
Apr. 2009 - May. 2009Makati
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