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Work Background
HumanaTechnology Leader
May. 2023Louisville, Kentucky, United StatesTechnology Leader in Humana's operations organization. Responsible for process improvement and engagement, tech debt reduction, automation, data analysis, artificial intelligence best practices, monitoring applications, and cross functional leadership.
LabcorpProduct Owner
Jan. 2023 - Mar. 2023
DIRECTVSenior Technical Product Manager
Mar. 2022 - Jan. 2023United StatesProduct management for the DIRECTV business chat experience. Responsible chat platform migration project and high value features for 2023 virtual assistant within the chat space.
HumanaSenior Product Manager
Apr. 2020 - Mar. 2022Louisville, Kentucky, United StatesProduct Manager for Humana within the Voice technology and IVR space. Responsible for utilizing data and analytics to define and drive the product roadmap, identify improvements and roadblocks, and provided guidance to outages or implementations. Key leader for large IVR migration, updating and formulating workflows, identifying stakeholders, risks, gap analysis, and support for AI and machine learning driven interactive voice response technologies. Also supported API driven architecture.
HumanaDigital Senior Product Management Professional
Sep. 2017 - Apr. 2020Louisville, Kentucky, United StatesHumana Product Owner for MyHumana secure portal for personalization and messaging. Specialized in MyHumana's messaging platforms, decision engines and learning algorithms. Responsible for roadmap, backlog, features, requirements, use cases, and user stories, which provided tailored and highly personalized experiences to our secured members.
DONANInformation Technology Business Analyst
May. 2017 - Sep. 2017Louisville, Kentucky, United StatesResponsible for eliciting and converting business requirements into user stories, managing the backlog of work, QA testing and coordinating UAT testing. Release manager for the IT team which included weekly releases.
HumanaDigital Product Owner
Mar. 2014 - May. 2017Worked within Humana as a Product Owner with the Digital Experience team. Managed and supported a cross functional and collocated team with members both offshore and onshore. Managed requirements, user stories, and design, from conception through testing and post production. Worked within the beginnings of utilizing automation, chat bots, profile based content, and decision engines.
Kindred HealthcareChange Manager
Sep. 2012 - Dec. 2013Louisville, Kentucky, United StatesWorked with the Change Management department specializing in configuration management. Assisted with the implementation of a new change management system, gathered requirements, documented standards and configuring tools. Responsibilities included change management, release management via Kindred’s MDM platform, business analysis, audit and SOX controls and requirements gathering.
Kentucky Administrative Office of the CourtsQuality Assurance Business Analyst
Mar. 2012 - Sep. 2012Frankfort, Kentucky, United StatesResponsibilities included quality assurance testing procedures, business analysis, project scoping, defect management, requirements gathering and documentation.
Trilogy Behavioral HealthcareSr. IT Technical Support
Jan. 2011 - Mar. 2012Louisville, Kentucky, United StatesProvided tier three technical support and administrative support for Trilogy Health Services. Solved a large scale cooperate wide clinical application issue which had impacted the company for over a year by meticulous documentation, reporting, and monitoring.
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