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Work Background
DSV - Global Transport and LogisticsInformation Architect
Nov. 2024• Contriubute to critical data consolidation project to streamline operations and improve decision-making.
• Designing and implementing robust data models and integration strategies.
• Enhancing data quality and accessibility through effective data governance.
KompliantSr. Client Operations Manager
Feb. 2024 - Sep. 2024In my role as Sr. Client Operations Manager at Kompliant, I focused on enhancing client satisfaction by streamlining communication workflows and collaborating with cross-functional teams to improve process efficiency. I successfully managed over 10 operational projects to ensure their successful delivery.
KompliantSr. Program Manager
May. 2022 - Mar. 2024United StatesIn my role as Sr. Program Manager at Kompliant, I successfully led a team of 25 professionals across 4 international locations to improve customer satisfaction scores by 20% through streamlined support processes. By implementing personalized service plans and automating key processes, we achieved an increase in client retention. Additionally, I reduced process cycle time by 40% through process reengineering, enhancing operational workflow at the company.
CorSourceSr. Program Manager
Aug. 2021 - May. 2022United StatesResponsible for planning and monitoring program execution for the data transition from a third party financial platform. Work with team to provide accurate estimates and identify budget constraints. Mitigate and escalate project risks when necessary. Responsible for building and maintaining stakeholder relationships which include communication, negotiations, and problem-solving. Managed monthly billing and metrics for multiple clients as well as formal weekly status reporting. Responsible for the team's monthly scorecard, showing the health of the current client roster that is presented to the executives. Effective in project coordination and managing project interdependencies including both resources and technical dependencies.
CorSourceEngagement Delivery Lead
Oct. 2018 - Aug. 2021Managing a combined on-shore, off-shore team in the development and implementation of a AWS Cloud based payment platform as well as a customer facing website that displays payment transactions from customer to deposit into a merchants account in real time. Implementing new API's to build a well rounded application used by various merchants across the US and Canada.
Connective DXSr. Business Analyst
Jul. 2018 - Oct. 2018Portland, Oregon AreaResponsible for full functional audit of current major utility website, deconstructing workflows, use cases and services currently used, to aid in the website redesign. Front end UX development testing, and creating dynamic functional specifications for client presentation and signoff.
Merrill CorporationSr. Business Systems Analyst
Sep. 2015 - Dec. 2017Portland, Oregon AreaDevelop and maintain the product backlog as well as the product roadmap. Providing vision and leadership to the scrum team. Managed business expectation while collaborating with development/UX team during requirements gathering through implementation and responsible for product success.
UTi WorldwideSr. Business Analyst/Product Owner
Apr. 2013 - Sep. 2015Portland, Oregon AreaDevelop and maintain the product backlog as well as the product roadmap. Providing vision and leadership to the scrum team. Drove clear requirements and on time delivery. Worked across multiple teams to integrate and deliver successfully.
UTi Worldwide Inc.Data Steward
Sep. 2012 - Apr. 2013• Implemented MDM processes using Agile methodologies for a global company to optimize reporting capabilities.
• Owned data cleanliness initiatives and built robust MDM data models within Tibco CIM.
• Provided comprehensive training on MDM solutions to new employees.
• Ensured accuracy and consistency of critical company data throughout implementation.
UTi Worldwide Inc.Business Analyst
Jan. 2010 - Sep. 2012Responsible for requirement gathering for the stand up of a new freight forwarding system. Documenting, data mapping and building a backlog to begin work on the enterprise technical solution.
UPSBusiness Systems Analyst/Pricing and Rating
Jan. 2003 - Feb. 2010Maintain and provide analysis for a pricing and rating application for an international freight company.
Gathering and documenting business requirements, project planning and organizational analysis. Responsible for requirements gathering regarding new application functionality including creation of FDD (Functional Design Documents) as well as documenting and creating use cases for end to end testing. Instrumental in scheduling and acting as mediator for a large software upgrade including weekly status meetings involving multiple teams. Gathering and maintaining statuses for prioritizing a central list of discrepancies, as well as managing completed software updates. Required to analyze business needs, identify and develop logical conclusions and effective solutions for relational database concepts.
Understand the business needs to clearly convey technical information to non-technical end user.
Responsible for testing software data updates and ensuring a reliable application is available for end users.
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