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Work Background
Corewell HealthBenefits Administrator
Sep. 2023 - Jan. 2025United States, Grand RapidsMaintained in-depth knowledge of federal and state leave laws to ensure compliant administration of employee
leave programs for Corewell Health, a large healthcare system.
• Administered and coordinated over 250 concurrent leave claims, including short-term disability, long-
term disability, FMLA, and personal leaves, ensuring compliance with federal regulations and
organizational policies.
• Processed payroll adjustments and corrections, including calculating hours owed and recovering
overpayments, using the API payroll system.
• Managed restricted duty programs for employees with medical limitations, coordinating temporary
assignments and ensuring alignment with physician-ordered restrictions.
Chubb/ESIS InsuranceFMLA Specialist
Feb. 2022 - Sep. 2023United States, SouthfieldNavigated full claim lifecycle from intake to closure, resolving complex inquiries and ensuring adherence to legal
and client-specific leave policies.
• Handled over 100 concurrent leave cases involving FMLA, Small Necessity, Short-Term Disability, Return-
to-Work, and personalized leave types for three corporate clients.
• Responded to an average of 20 inbound calls per day while completing time-sensitive claim tasks.
maintaining prompt, accurate email communication.
• Supported intake operations for up to four additional clients, contributing to team-wide responsiveness
during periods of high volume.
KellyStaffing Coordinator
Jan. 2019 - Mar. 2022United States, TroyActed as a liaison between suppliers and hiring managers, resolving issues promptly and reinforcing strong client
relationships through ongoing communication and escalation support.
SedgwickDisability Coordinator /Benefits Specialist– Paid Family Leave Coordinator
Jul. 2018 - Jan. 2019United States, SouthfieldResearched and resolved escalated leave of absence inquiries, acting swiftly to meet time-sensitive claim deadlines and maintain program accuracy.
SedgwickFMLA Coordinator
Oct. 2016 - Jul. 2018United States, Southfield• Handled a high volume of FMLA/LOA claims, consistently making timely and compliant decisions to
support employee leave needs.
• Guided HCA employees through the documentation process, ensuring paperwork was accurately
completed and submitted within required deadlines.
• Clearly explained the FMLA/LOA process to employees, offering step-by-step support to enhance
understanding and reduce claim errors or delays.
SedgwickCustomer Service Representative
Aug. 2015 - Sep. 2016Southfield, Michigan, United States• Conducts new interviews, reports absences, and provides general claim information for FMLA • Train new hires on processes handled in CSR dept. • Provide knowledge to employees regarding filling out paperwork, time frames for each specific type of claim and general benefit questions. • Provide payment information and status updates for FMLA, STD, WC & EDB claims.
State of MichiganStudent Intern
May. 2013 - Aug. 2015Department of Environmental Quality•Freedom of Information Act(FOIA) Processing •Screen calls to appropriate state agencies •Created Training and Resource materials for employee's in the Environmental Assistance Center •Responsible for filling out call tickets and tracking the progress until completion •Field calls on an emergency basis on the Pollution Emergency Alerting System hotline
State of MichiganMichigan Department of Corrections-Student Assistant
Aug. 2012 - Dec. 2012Lansing, Michigan Area•Screen Inmates for Violence Prevention Programing, Bridges programing while incarcerated with the Department of corrections.
Disney CollegeProgram Intern/Seasonal Cast Member
May. 2007 - Jan. 2010•Delivered daily guest service in Fortune 100 Company •Disney University Course in Human Resource Management and Corporate Communication •Served a diverse guest base in a high capacity location •Provided exceptional guest service to enhance guest experiences •Performed excellent verbal and written communication skills
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