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Work Background
SemrushSenior Customer Success Manager
May. 2024London Area, United KingdomAa Senior Customer Success Manager, I played a key role in ensuring enterprise clients maximized value from the SEMrush Enterprise platform. My responsibilities included: Customer Onboarding & Training: Led the onboarding and training of 20+ enterprise clients, ensuring adoption of SEMrush Enterprise Customer Advocacy: Acted as a trusted advisor, providing strategic recommendations on the platform and SEO to help clients achieve their digital marketing goals. Collaboration: Partnered with support and product teams to enhance the customer experience and improve platform usability. Escalation Management: Handled and resolved escalations efficiently, ensuring client satisfaction and long-term retention. Data-Driven Insights: Utilised analytics and user metrics to identify opportunities for expanding platform usage, optimising workflows, and providing tailored training.
ConductorSenior Customer Value Consultant
May. 2023 - Mar. 2024London, England, United Kingdom
ConductorSnr. SEO Success Analyst
Aug. 2022 - Sep. 2023London, England, United Kingdom
ConductorSEO Success Analyst
Oct. 2021 - Aug. 2022London, England, United Kingdom
ConductorSales Development Representative
Aug. 2019 - Oct. 2021London, United KingdomMarketers need to connect to humans online. They do that by creating great content that gets found. Conductor's platform and services help the world's best marketers create great content that gets found when their audiences are searching.
Washington Frank InternationalRecruitment Consultant
Mar. 2018 - Jul. 2019London, United KingdomTelephone: +442038798376 (ext 2019)
Email: H.Owusu@washingtonfrank.com Washington Frank International is a trusted recruitment partner delivering niche IT resources to a diverse range of businesses solely across the ERP technology ecosystem. Our offices in London, Melbourne and Singapore are staffed with experienced recruitment consultants; allowing us to provide the best information technology recruitment services to suit the needs of our clients. We are the recruitment partner of choice for 1000’s of various ERP partners, customers and ISV's worldwide. As specialists in ERP recruitment, we have unrivaled knowledge of the marketplace and possess a unique ability to identify permanent or contract ERP professionals. Wherever you're located and whatever stage you are in the ERP life-cycle, our multilingual recruitment consultants know how to help you to achieve your recruitment goals. Products we specialise in: Sage 200, 500/1000, X3, CRM, Live
Movex / Baan Unit4 Business World / Agresso
Oracle JD Edwards
Oracle E-Business Suite & Fusion
Oracle Peoplesoft
SAP Business One
IFS, Epicor, Exact, Visma, Check out www.washingtonfrank.com, follow our LinkedIn page and connect with me on LinkedIn for the latest ERP updates. If you’re looking for your next role or recruiting talent for your business, please feel free to contact me via LinkedIn, email on h.owusu@washingtonfrank.com or call me on 02038 266 726. I look forward to connecting with you
Appco Group - professional face-to-face marketingBrand Ambassador
Aug. 2014 - Mar. 2018London, United KingdomBrand ambassador/sales representative at Innovation Marketing: - Brand ambassador for a variety of brands
- Responsible for coaching sales and leadership
- Meeting customers face-to-face and introducing new clients to our product
- Presenting products on behalf of a large clientele base
- Marketing the brand of the client and creating brand awareness
- Delivering high levels of customer service whilst answering queries and questions from consumers
- Handling objections from potential consumers
- Taking part in daily conference calls and progress meetings
- Analysing KPI’s with team members
- Leading the sales team to achieve sales target set by our client over 2 months which was achieved opening up the opportunity to work with one of our biggest clients to date. As Brand Ambassadors we love the brands we represent, and enjoy connecting with customers. As a community we are passionate about helping each other reach every one of our ambitions. The flexibility and freedom of working for ourselves is incredibly empowering, but the interactions, idea exchanges and personal accountability from this community doesn’t exist anywhere else.
A1 Pharmaceuticals PLCWarehouse Operative
Aug. 2011 - Aug. 2013London, United Kingdom- Picking and Packing orders helped improve my merchandising skills - Work to strict deadline assisted in the assisted in the development of work load
- Motivated to achieve targets
- Contributing to a successful team result.
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