Blueroof360Technical Support Department Manager
Nov. 2009Maximized client retention by building and maintaining long-term relationships with key clients, saving valuable accounts and relationships.
• Built and maintained a vast resource library consisting of videos, PDF files, and a searchable user forum. This is an intuitive program which has allowed us to expand clientele without increasing internal headcount support.
• Conducted weekly informative webinars for key clients and end-users.
• Maintained a client satisfaction rating of 95% or higher in my department.
• Ensured high moral amongst my team using positive management techniques and strong two-way communications.