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Work Background
Blueroof360Technical Support Department Manager
Nov. 2009Maximized client retention by building and maintaining long-term relationships with key clients, saving valuable accounts and relationships.
• Built and maintained a vast resource library consisting of videos, PDF files, and a searchable user forum. This is an intuitive program which has allowed us to expand clientele without increasing internal headcount support.
• Conducted weekly informative webinars for key clients and end-users.
• Maintained a client satisfaction rating of 95% or higher in my department.
• Ensured high moral amongst my team using positive management techniques and strong two-way communications.
HomemakerProfessional Homemaker and Community Ambassador
Jun. 2004 - Nov. 2008Greater Salt Lake City Area*I have been an active member of educational initiatives in Utah. Particularly serving on boards and committees which focus on social action. * Managed a small side-business while running all aspects of a lively household.
PPAUSpecial Populations Outreach Coordinator
Aug. 2001 - May. 2004Greater Salt Lake City Area* Developed and delivered a training program to provide basic social skills for incarcerated women through PPAU.
* Presented to incarcerated youth, providing education in basic health care.
* Developed and delivered a training program to Utah's diverse refugee populations, focusing on health care. * Assisted refugee women as well as women from low income backgrounds in accessing health care and education.
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