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Work Background
Freedom Flow MarketingBusiness Developement Specialist
Dec. 2024RemoteConducting remote sales meetings (discovery and closing calls) with potential clients interested in high-ticket marketing services. Diagnosing client needs and business challenges using Gap Selling methodology and consultative sales techniques. Preparing and delivering tailored offers aligned with each client’s goals and pain points. Closing deals and negotiating terms to ensure mutual satisfaction and long-term cooperation. Handling payment processing, including collecting upfront fees and setting up recurring payments. Preparing and signing B2B contracts with clients, ensuring compliance and clarity of terms. Managing the sales pipeline and daily activities in the Go High Level CRM, ensuring data accuracy and high conversion rates. Collaborating with the marketing and service delivery teams to ensure smooth onboarding and client success. Analyzing sales call recordings and participating in team reviews to continually improve performance and messaging. Actively contributing to team strategy meetings, process optimizations, and internal training sessions.
Freedom Flow MarketingAppointment setter
Sep. 2024 - Dec. 2024RemoteLead Qualification & Appointment Setting: Engaged with inbound leads from website inquiries, social media ads, referrals, and direct outreach, qualifying them based on pricing, service type, and timeframe compatibility to ensure a strong match with the agency’s offering. Discovery & Client Insights: Conducted initial discovery calls lasting 5 to 45 minutes, gathering key details and passing structured notes to the sales team for more effective consultations. Daily Lead Management: Handled ~50 leads per day, booking between 5-15 sales calls daily while maintaining ongoing follow-ups until leads either scheduled a meeting or opted out. CRM & Process Optimization: Managed leads using Go High Level, improving CRM efficiency by refining qualification processes and adjusting the agency’s ideal client profile to increase conversion rates. Sales Enablement & Automation: Developed a new appointment setting script that replaced the initial template, enhancing lead engagement and conversion. Created a nurture email template to keep leads engaged between the initial call and sales meeting, which later served as a model for automated lead nurturing sequences. Collaboration with Marketing & Sales Teams: Attended weekly strategy meetings to provide feedback on lead quality, process automation efficiency, and CRM optimization, contributing to overall campaign success. ✔ Increased sales conversion rates by shifting focus from lead volume to higher-quality lead triaging. ✔ Designed a lead nurturing email sequence that became the foundation for an automated follow-up system. ✔ Helped refine the agency’s ideal client profile, leading to more predictable campaign success for customers.
Salve.Inno ConsultingKey Account Manager
Jul. 2024 - Jan. 2025RemoteDevelop and maintain strong relationships with key clients, ensuring satisfaction and long-term partnership. Identify client needs and provide tailored recruitment solutions, focusing on niche talent acquisition. Conduct research to identify and target potential new clients in need of specialized recruitment services. Initiate contact with potential clients, presenting the company's capabilities and customized solutions. Collaborate with internal recruitment teams to deliver high-quality candidates that meet specific client requirements. Lead client meetings and presentations to discuss progress, challenges, and strategic initiatives. Negotiate contracts and service agreements, ensuring mutually beneficial terms. Monitor and analyze client performance metrics to drive continuous improvement and client success. Provide ongoing support and follow-up to ensure the seamless integration of recruited talent. Identify opportunities for expanding services within existing accounts and upselling additional recruitment solutions. Act as a liaison between clients and internal teams, ensuring clear communication and alignment on objectives.
FreelancingFreelance Sales Specialist
Nov. 2023RemoteIdentifying and researching potential clients through various online channels and databases. Initiating contact with prospects via phone, email, and social media to introduce products or services. Scheduling meetings and consultations between prospects and sales representatives to discuss their needs and solutions. Conducting detailed presentations and product demonstrations tailored to the specific needs of each client. Evaluating the suitability of leads through effective questioning and research, ensuring high-quality prospects. Establishing and nurturing relationships with potential and existing clients to build trust and long-term partnerships. Addressing and resolving any concerns or objections raised by prospects to facilitate the sales process. Discussing and negotiating terms of sales agreements to reach mutually beneficial outcomes. Finalizing sales transactions by securing client commitments and ensuring all contractual aspects are handled efficiently. Providing post-sale support and follow-up to ensure customer satisfaction and identify opportunities for upselling or cross-selling. Maintaining accurate records of interactions and transactions in CRM systems to track progress and manage the sales pipeline. Analysing sales metrics and preparing reports to inform strategy and optimize sales performance. Acomplishments: Successfully identified and qualified more than 200 high-quality leads through targeted outreach and strategic lead generation efforts. Enhanced the sales funnel efficiency, resulting in a 25% increase in lead-to-customer conversion rate within the first three months. Secured deals totalling over $150,000 in revenue by effectively presenting solutions and negotiating terms with clients. Built and maintained relationships with five key clients, resulting in repeat business and referrals. Achieved a customer satisfaction rating of 4.8/5, reflecting excellent post-sale support and client follow-up.
AmazonArea Manager II
Oct. 2021 - Nov. 2023BHX3 Daventry, Anglia, Wielka BrytaniaOn top of everything mentioned in the previous position: Managed and developed a large team of direct and indirect reports, providing training and guidance. Oversee Outbound operations, handling high volumes of parcels daily and ensuring smooth workflow. Lead daily meetings, assign tasks, and analyze efficiency metrics to identify and address production bottlenecks. Produce regular reports, suggesting areas for improvement and implementing data-based solutions. Maintain a safe and clean working environment, enforcing safety protocols and quality standards. Implement root cause and corrective actions to improve production, safety, and product quality. Train, develop, and counsel employees to foster a high-performing team and resolve conflicts promptly. Collaborate with upper management to identify growth opportunities and execute productivity plans. Act as second-in-command to Operations Manager, managing site safety, quality, and productivity. Lead large-scale projects with site and regional impact, ensuring timely completion within budget. Plan operations to meet established schedules, considering order demands and business forecasts. Acomplishments: Served as Proxy Operations Manager with 150 direct reports and 500 indirect reports. Implemented dock fans installation to reduce stroke risk during trailer loading/unloading in summer. Conducted in-depth analysis of late slams, reducing occurrences by 80% between Q2 and Q3 2022 and further by 46% between Q3 and Q4 2022. Mentored OB managers, resulting in a 30% decrease in batch cycle time and improved understanding of charge profile for CPT. Contributed to a 64% decrease in YoY 2020 vs 2021 pick SLA misses and an 85% decrease in late slams. Delivered flow and shift planning training sessions to day shift managers and leads. Increased safety engagement, reducing SLI from 21% to 2%. Doubled hourly capacity through strategic utilization of equipment and process improvements.
AmazonArea Manager
Jun. 2019 - Oct. 2021BHX3 Daventry, Anglia, Wielka BrytaniaEstablished and maintained a culture of safety, well-being, and operational excellence within the fulfillment center. Analyze operational data and implement changes to optimize quality, productivity, and customer service. Oversee projects to streamline processes, enhance service quality, and drive continuous improvement. Collaborate with management colleagues to standardize shift practices and ensure alignment with business objectives. Manage a large team of up to 100 direct reports, providing leadership, guidance, and performance management. Utilize Lean, Six Sigma, and Kaizen techniques to drive operational efficiency and cost-effectiveness. Mentor new managers and serve as a role model within the organization, fostering a culture of learning and development. Manage day-to-day operations, including staffing, scheduling, and monitoring employee activities to ensure smooth and efficient operations. Analyze customer feedback and modify processes to enhance satisfaction and address areas for improvement. Implement new processes, systems, and technologies to improve operational efficiency and productivity. Acomplishments: Developed a training plan resulting in up to 12% higher pack rates and processing the highest volume of multis and single-hour shipments. Created a Pack Lane monitor tool, reducing unprocessed package spikes from up to 3.7k to an average of 500 units. Implemented Outbound break split strategy, reducing pick SLA misses and maintaining a steady WIP buffer. Successfully obtained regional approval to remove safety harness requirement, resulting in a 50% decrease in SLI. Served as Proxy Operations Manager for approx. 30% of all shifts, achieving high OB TPH and pick rates while maintaining operational excellence. Mentored Tier 1`s and Tier 3`s and supported them in securing promotions. Established the foundation for a new OB department, including job roles, workflows, area design, training materials, and SOPs.
AmazonTeam Leader
Nov. 2016 - Jun. 2019BHX3 Daventry, Anglia, Wielka BrytaniaEnsure proper training and address needs of team members for optimized performance. Motivate, coach, report, and provide feedback on associates' performance in productivity, quality, and safety. Address discipline and performance issues. Continuously improve delivery processes and performance. Conduct daily audits for facility cleanliness and organization. Act as a stand-in for the Area Manager and manage day and night shifts. Determine daily load plan requirements and adjust execution accordingly. Monitor routing solutions and make decisions on deliveries outside the normal matrix. Allocate labour, lead meetings, and assign duties for associates. Perform problem-solving to ensure continuous operations. Train, audit, and support associates in standard operating procedures and equipment usage. Report and escalate systemic issues to management promptly. Participate in initiatives for safety and operational excellence. Understand processes and goals and make recommendations for improvement. Support other areas of the fulfillment center as needed. Accomplishments: Achieved highest OB (Outbound) Throughput per Hour (TPH) of 47.8 and highest OB blended pick rate of 88.79 in BHX3 on May 11, 2019. Successfully reduced AUTOSLAM downtime by implementing tailored materials to upskill SLAM operators, resulting in decreased slam downtime and a reduction in late slams caused by downtime. Implemented a Pick Andon report to drive site compliance and quality in pick operations through weekly reporting. Maintained a streak of 42 weeks without a late slam incident. Created and conducted kickout operator training, resulting in a 50% decrease in concessions caused by processing wrong items. Standardized the bin removal process, ensuring timely completion of the consolidation process and preventing delays in converting high racking into shoe shelves. Implemented SIOC (Ship In Own Container) compliance reporting to drive site compliance through regular reporting.
XPO Logistics EuropeCleaning Team Lead
Aug. 2016 - Nov. 2016Barnsley, Anglia, Wielka BrytaniaScheduled team rota to optimize area coverage and maximise efficiency. Supervised work progression and evaluated individual performances. Developed procedures and documentation to standardize team efficiency, which was introduced across all shifts and allowed to create savings through avoiding additional hiring. Provided training to new team members to ensure proficiency. Enforced adherence to health and safety regulations within the team. Demonstrated leadership skills, including the ability to motivate and inspire team members. Strong organizational skills to manage schedules, tasks, and resources effectively. Excellent communication skills to convey instructions clearly and resolve conflicts professionally. Attention to detail to maintain high standards of cleanliness and sanitation. Proactive approach to problem-solving and continuous improvement initiatives. Commitment to ensuring a safe and healthy work environment for all team members.
Norbert Dentressangle UKDistribution Centre Operative
Sep. 2013 - Aug. 2016Barnsley, United KingdomExecuted order picking and packing tasks with precision and efficiency to fulfill customer orders accurately and on time. Managed high-value inventory items with utmost care and attention to detail, ensuring accuracy and minimizing errors in handling. Maintained a safe and organized work environment by adhering to company safety protocols and regularly conducting inspections to identify and mitigate potential hazards. Demonstrated a strong commitment to achieving Key Performance Indicators (KPIs) by consistently meeting or exceeding productivity targets and quality standards. Collaborated effectively with team members and supervisors to streamline workflow processes and optimize productivity levels. Ensured timely departure of orders by coordinating closely with shipping and logistics teams, contributing to overall customer satisfaction and retention.
Transline GroupDistribution Centre Operative
Dec. 2012 - Sep. 2013Barnsley, United KingdomExecuted order picking and packing tasks with precision and efficiency to fulfill customer orders accurately and on time. Maintained a safe and organized work environment by adhering to company safety protocols and regularly conducting inspections to identify and mitigate potential hazards. Demonstrated a strong commitment to achieving Key Performance Indicators (KPIs) by consistently meeting or exceeding productivity targets and quality standards. Collaborated effectively with team members and supervisors to streamline workflow processes and optimize productivity levels. Ensured timely departure of orders by coordinating closely with shipping and logistics teams, contributing to overall customer satisfaction and retention.
ABN Stępień Real EstateVice Office Manager
Apr. 2009 - Dec. 2012Jelenia Góra, woj. dolnośląskie, PolskaDeveloped and maintained staff rota schedules to ensure coverage and efficient operation of office activities. Monitored team Key Performance Indicators (KPIs) and overall efficiency to identify areas for improvement and implement strategies to enhance productivity. Provided comprehensive training and ongoing development opportunities to new hires, fostering a culture of continuous learning. Organized and managed teams to maximize efficiency and effectiveness in handling client transactions and inquiries, ensuring exceptional service delivery. Actively acquired new clients, both private individuals and commercial entities, through targeted marketing efforts and networking initiatives. Developed and executed marketing plans tailored to target markets, utilizing a mix of online and offline channels to promote properties and attract potential buyers or tenants. Verified the legal condition of properties and ensured compliance with regulations, facilitating safe and secure transactions for clients. Conducted property value evaluations using market analysis techniques to provide accurate assessments for clients and stakeholders Liaised with external stakeholders such as property owners, landlords, vendors, and legal professionals to facilitate smooth transactions and resolve any issues or concerns. Coordinated property viewings and inspections, scheduling appointments, and managing logistics to accommodate client preferences and maximize property exposure. Negotiated contracts, leases, and agreements on behalf of clients, utilizing strong negotiation skills and market knowledge to achieve favourable outcomes. Conducted regular performance evaluations and provided constructive feedback to team members, recognizing achievements, and addressing areas for improvement. Acted as a trusted advisor to clients, offering expert guidance on property investments, market trends, financing options, and legal considerations to support informed decision-making.
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