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Work Background
Liberty UniversityDirector of Clinical Operations
May. 2024United StatesDirector of Clinical Operations for Liberty University School of Nursing’ BSN pre-licensure program. I identify and coordinate clinical opportunities to fulfill degree and licensure requirements for 500+ nursing students each semester. I partner with local and regional health care providers to secure clinical space and instructors for student groups and individual student leadership experiences. I also provide clinical software support for LUSON online programs by troubleshooting and collaborating with our software vendors. I also support our clinical and academic faculty who use our placement software to track students' progress throughout each term. In addition, I oversee student and clinical instructor compliance and help to maintain compliance requirements throughout each semester and school year. I support the University by maintaining Virginia Board of Nursing guidelines and the guidelines of our accrediting bodies.
Liberty UniversitySchool of Nursing Student Support Coordinator
Oct. 2021 - May. 2024Lynchburg, Virginia, United StatesAcademic Advisor and Support for Liberty University School of Nursing (LUSON) online graduate nursing programs (MSN, DNP, FNP, PMHNP, PhD)
EMJ Essentials LLCOwner and Chief Encouragement Officer
Jan. 2017 - Oct. 2021Round Hill, Virginia, United StatesNicole is a dynamic author, ghost-writer, coach, speaker and Bible teacher. Her first publication, Sermon on the Mount of Messy has met the needs of many readers as the seek the LORD in their own messy lives. Nicole co-leads and teaches weekly Bible studies, assists pastors in sermon preparation, and helps others to see Jesus in their own lives through story-telling.
Ivy Hill AssociatesConference Associate and Business Development
Jul. 2011 - Jul. 2012Round Hill, VA
Purcellville Baptist ChurchDatabase and Connecting Coordinator
Mar. 2008 - Jul. 2011Develop and maintain standards of practice for church database of over 1000 church attendees and members.
Assist pastoral staff with various ministry needs using database queries and reports.
Provide weekly prayer and praise reports to pastors and prayer team. Communicate high priority congregational needs to ministry leaders.
Create and execute web-based registration forms for church events. Train church staff on FellowshipOne software.
Troubleshoot and communicate technology challenges and problems with FellowshipOne vendor.
David Smith, State Farm AgentSales and Marketing Associate
Nov. 2006 - Mar. 2008Produced monthly sales of auto, home, life, health and long term care insurance. Obtained Virginia Property & Casualty License, Virginia Life & Health Licenses.
Marketed agent and State Farm products through special offers, events and print advertising.
Grew and maintained customer base through excellent customer service.
Managed intake of auto, home and life claims and premium payments from State Farm customers.
Global Events PartnersEvent Consultant
Mar. 2004 - Mar. 2013Provide onsite logistical support for airport arrivals & departures, conferences and entertainment events.
Assist event managers with management of high profile guests and speakers.
Accompany event attendees on tours of Washington DC area.
Communicate changes and adjustments to client, vendors and attendees.
Spherion at America Online, IncService Supervisor and Recruiter
Jul. 2003 - Mar. 2004Fulfilled temporary and permanent administrative support needs to AOL client by recruiting and placing administrative professionals.
Managed relationship with temporary employees and hiring managers, which included administrative assistants and executives.
Reconciled negative client experiences, which may have involved counseling employees.
Maintained personal queue of incoming requirements for employees.
Related human resource information to new employees.
Prepared and presented onsite employment seminars for temporary employees.
Cooperated with AOL Talent Acquisition Department to transition temporary employees to permanent AOL status.
LesConcierges at America Online, IncLead Corporate Concierge
Jul. 2000 - May. 2003Provided exceptional customer service to AOL employees by fulfilling personal and business related requests, which include but are not limited to event coordination, travel, event tickets, personal shopping and research.
Delegated new client requests to concierge team members.
Designed onsite events for AOL employees based on employee need and interests. Reviewed incoming vendor proposals for new business pertaining to LesConcierges and AOL.
Documented client requests and maintained client profiles using various forms of software including Microsoft Office applications.
Managed personal queue of tasks pertaining to client requests, vendor coordination and marketing activities.
Created and executed effective marketing programs to expand use and knowledge of concierge service.
Negotiated best rates and service for AOL employees from participating vendors.
Assisted in client reconciliation matters.
VNU Expositions
VNU ExpositionsConference Manager
May. 1998 - Jun. 2000Managed preliminary, on-site and post-show logistics of six or more tradeshow conferences per year.
Planned and created menus for food and beverage events.
Contracted on-site personnel with convention and visitor bureaus or staffing agencies.
Prepared and maintained major hotel contracts for multiple tradeshows and multiple years.
Prepared RFP's for vendors based on budgetary guidelines and tradeshow needs.
Edited and assisted in the creation of tradeshow marketing pieces.
Created and maintained stringent budgets and performed quarterly revisions based on profit margin expectations.
Designed sponsored demo areas at tradeshows, maintained constant communication with high profile sponsors such as Disney and Microsoft.
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