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Work Background
Visionary MachinesHR | Office & Business Administration | Quality Management (ISO/QMS) - Manager
Mar. 2023Sydney, New South Wales, Australia
Ethical Partners Funds ManagementOffice & Administration Manager | Investor Support Officer
Jan. 2022 - Mar. 2023Sydney, New South Wales, Australia• Office Management in the form of facilities management, office supplies procurement, preparing and coordinating executive’s travels, providing 1st level IT support, maintaining excellent stakeholder’s relationship, website updates, and events organization/coordination (client meetings, set up boardrooms for meetings and team events). • Business Administration Manager by reviewing/improving existing internal processes, implementing new internal processes (SOPs) and monitoring its application, remodeling the business framework worksheet and making sure each week the upcoming tasks/reports are timely managed by the team, and by assisting the CEO with Business Insurances (Workers Compensation, Public Liability, Cyber), ASIC (payment of fees and maintenance of the list of Authorised Representatives for our AFSL License) and AUSTRAC fees and reporting. • Accounts Manager by handling for the CEO the payables/receivables/bank statements reconciliation using Xero, managing corporate credit cards, being the first point of contact for auditors and coordinating the annual audit. • Unit Trust and Investors Support Officer by being the first point of contact for potential/new/existing investors, managing the investment applications/redemptions, coordinating with the Unit Trust administrator and our Investment team any investor’s enquiries and resolve any issues that may arise with their investments. I act as well the 1st point of contact for the aggregators (platforms rating our fund) and I ensure reports are submitted on time every month/quarter so our fund gets assessed and ranked properly and the data displayed there is always accurate. • IT Data Migration Project Manager – Plan, liaise and manage with our Cyber Consultant and IT supplier the migration of the company data/user profile away from a remote desktop solution onto a new IT solution : Microsoft 365 cloud.
-> Achievement: this project is still in progress but will be an achievement once done.
MGI SydneyEA PA to MD / Office & Administration Manager / AP & AR Manager / HR Coordinator
Mar. 2021 - Dec. 2021Sydney, New South Wales, Australia• EA to the MD by managing his diary and inbox (liaising and dealing with confidential and sensitive information), communicating with all levels of stakeholders, preparing and coordinating executive’s travels, supporting on external Board commitments (agendas, minutes, papers). • Personal Assistant support by paying home bills, school fees, personal insurance claim/renewal, family trips, helping with management of the MD farm and liaise with the bookkeeper. • Office Management in the form of facilities management, reception duties, procurement, IT support, COVID-19 safety plan management, client services lead, event organization/coordination (Melbourne Cup, Christmas Party, EOFY), implementation of new internal processes and monitoring the application of existing and new processes. • Business administration by reviewing/amending and implementing new internal processes and SOP’s whenever required, training the relevant team about it and monitoring its application. • Human resources support by producing payroll reports & cross checking them with leave forms, onboarding/exiting employees (profile creation/closure on practices software, organize starter pack, conduct induction meeting, liaise with IT) and confidentially liaise with managers when an employee raise an issue with me (personal or professional). • Accounts Officer by supporting the MD and CFO with invoice processing using Account Right MYOB, bank statement reconciliation for firm credit cards, weekly debt collection for outstanding receivables, accounts inbox management and client’s disbursements.
->Achievement: I was able to reduce the manual Debt Collection process from 1.5-2 days’ work down to 0.5 day by automating it via a software (Cerebiz).
Dream Design Property - DDP PropertyExecutive Assistant To Chief Executive Officer
Jan. 2020 - Mar. 2020Sydney, New South Wales, Australia• Assisted the CEO in arranging travel bookings, holiday itineraries, travel diaries, and handling email correspondence directed to managers. • Assigned to review a customer’s contract to investigate deadlines; often trusted with complex duties and sensitive information. • Attended court hearings on behalf of the CEO and DDP and produced reports regarding the proceedings for file maintenance.
->Achievement: I was able to settle amicably a case at the NSW Civil and Administrative Tribunal (NCAT) on behalf of the company and obtain a decrease of $4k on the original payment amount planned. • Oversaw inventory of office supplies and handled collection and delivery of office materials needed in offices leased by the company. • Running errands
Franca BrasserieHead Section Waitress
Aug. 2019 - Mar. 2021Sydney, New South Wales, Australia• Facilitate the restaurant's overall operations by improving internal activities that encompassed training junior staff, evaluating customer satisfaction, promoting special menu items, and resolving customer issues, making work faster and more efficient. • Assist in coordinating resources for special events booked in the restaurant by regularly reviewing checklists and schedules. • Maintain quality control of the work areas and assisted in updating the order software to improve, smooth and further sustain the operations.
Royal Canberra Golf ClubFood And Beverage Supervisor
Nov. 2018 - Aug. 2019Canberra, Australian Capital Territory, Australia• Implement internal procedures regarding the maintenance of working areas to ensure efficient and safe operations in the area. • Assist with Front of House recruitment process (advertising, screening, scheduling interviews), front of house staff training and conflict resolutions. • Organize labour and cost of sales budget requirements by continuously evaluating and adjusting choices to the business needs. • Ensure that the food and drinks served are of the highest quality and are safe for all the patrons and members of the club.
Greatcell EnergyGlobal Investor and Public Relations Manager (IR & PR)/ EA / Office Management
Oct. 2016 - Oct. 2018Canberra, Australian Capital Territory, Australia• Administrated the MD's work calendar, travel itinerary & roadshow expenses. • Planned & proofread statutory and discretionary releases.
• Acted as the 1st point of contact for investors, shareholders, journalists & brokers to efficiently coordinate correspondences.
• Assisted the HR Manager with policies update, recruitement, and the organisation of internal staff events. • Enhanced GSL’s worldwide IR communications: website updates, social media management, newsletters, and webcasts.
• Guided communications between the company's corporate management and its investors by effectively releasing information, handling inquiries, providing feedbacks to management, and overseeing crisis management.
• Drafted investment-related presentations. • Submitted monthly reports to the Executive members regarding the progress of projects assigned. • Drafted and submitted yearly investor relations budget.
• Facilitated daily reception duties: phone calls, emails, welcoming guests, arranging meeting rooms, & organizing important company events.
• Acted as the primary coordinator for AGM by handling the organisation of meeting and its broadcast. Trademark Manager (Oct 2017):
• Managed the company’s trademark portfolio inquiries to enforce brand protection.
• Handled the company’s trademarks with IP regarding applications, objections, and renewals to safeguard the company’s name and update the department’s budget to improve accuracy. Worldwide Rebranding Project Lead Manager - (9months) • Redacted the rebranding process for tasks & deadlines for all relevant staff and create its budget.
• Coordinated team meetings to finalized brand approach, mission, vision & values to enhance brand visibility.
• Interacted suppliers to design a new, more efficient, and interactive website that matched the new image.
• Acted as the 1st point of contact for staff and shareholders with inquiries regarding the rebranding process.
• Spearheaded shareholders' meetings for the new name’s approval.
The Bellevue HotelSection Waitress
Mar. 2016 - Sep. 2016Sydney, New South Wales, Australia
Evercreech FarmSecond WHV requirements
Nov. 2015 - Mar. 2016Tasmania, Australie- Fencing;
- House renovations;
- Fruit picking; It was a challenging and hard work but I have grown from this experience and leave it feeling very proud of having made new friends and gained another time a broader perspective on the world and beauty of the nature.
Touch PaymentsPayments Analyst
May. 2015 - Nov. 2015Région de Sydney, Australie• Assigned as the project leader of multiple initiatives for an online payment gateway start-up that focused on daily customer receivables and unautomated customer payments. • Updated proprietary dashboards of received payments and handled split or daily payment plans to inform customers of overdue debts. • Managed merchant transactions of up to $A100K weekly and processed error checks to enhance reports on payment disparities. • Assist CFO with the payroll process. • Created an ad-hoc financial model that allowed management to test different scenarios in adopting new point-based reward systems. • Liaise and assist with the accounting migration to Xero: upload paper invoices from past 3 years into the software and create an electronic filing system using the File Naming Convention system, review payables and receivables transactions migrated and obtain training from Xero expert on payroll, P&L and BS in order to be able to train the CFO (-> Achievement). • Implemented internal processes between the accounting department and the customer/fraud departments to improve and simplify the checking of the receivables and reduce the risk of issued unpaid orders or incorrectly added late fees.
-> Achievement: Thanks to new internal processes across the Customer Service / Payable & receivable and Fraud department I was able to reduce the debt collection by 20% and increase the rate of customers on a payment plan to repay on time (15%).
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