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Work Background
PwC South AfricaChief Operating Officer | PwC South Africa Technology & Innovation Centre
Sep. 2023City of Cape Town, Western Cape, South AfricaPwC's newest EMEA delivery centre, South Africa Technology & Innovation Centre (SATIC), offers expert services that are human-led and tech powered. We aren’t a traditional DC, instead we are laser focused on evolving service & client delivery in line with PwC’s Global operating & delivery model strategy to move up the traditional value chain of off-shore delivery strategy. In my role as COO, I am a strategic partner on the Board and leadership team focused on orchestrating strategic operations that meet & exceed performance expectations. I am accountable for the following portfolios to ensure the successful delivery of end-to-end operational excellence: - Strategy development & execution - Business development
- Delivery Excellence
- Building world-class service capabilities
- End to end human capital life cycle
- Marketing and Communications
- BEE and Transformation
- Business insights and programme management office
- Risk & Quality
PwC South AfricaAssociate Director | Experience Consulting
Jul. 2022 - Sep. 2023City of Johannesburg, Gauteng, South AfricaAs the Director and Lead within the Experience Consulting team (covering Customer, Employee and Leadership Experience), I was responsible for leading and managing the team across the following areas: - Capability Strategy for Experience Consulting
- Capability Build to Support Strategy Execution
- Team Stability & People Management
- Business Development & Go-to-Market initiatives - across Telco, Retail and Financial Services
- Client Solution Development
- Cross-Functional Team Collaboration
- Project Delivery
PwC South AfricaSenior Manager | Advisory Chief of Staff Africa & Southern Africa
Jul. 2021 - Sep. 2023City of Johannesburg, Gauteng, South Africa
PwC South AfricaManager | Experience Centre Operations
Mar. 2020 - Jun. 2021As the operations and business manager I am responsible for management and integration of the Experience Centre team: Experience Consulting, Experience Agency and Business eXperience and Technology. My role encompassed the following: - Ensure alignment of EC activities to Advisory and Firm strategy
- Implement and drive EC operational policies and procedures aligned to global best practice
- Establish and maintain operating rhythm of the EC in line with the operating model, incl. leadership reporting
- Drive EC business and revenue management (Finance, utilisation, R&Q, HC, operational management) in line with EC goals
- Stakeholder management and embedding the EC into Advisory and the Firm
PwC South AfricaManager | Advisory & Consulting Chief Of Staff Africa and South Africa
Jun. 2018 - Jul. 2022JohannesburgAs Chief of Staff I contribute to the overall productivity and effectiveness of the Africa Advisory business by making an impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between business units. Although I wear many hats, and have multiple responsibilities, my role focuses on providing the direction that drives our teams forward, whilst also acting as the glue to ease communications and unite people. My primary objective is to effectively and efficiently manage communications, operations and strategy execution by: - Overseeing strategic business initiatives from development through successful execution under the guidance of senior leadership
- Assisting and communicating with senior leadership in decision-making, project and programme management, and initiative implementation
- Review, design, and execute on improvements to the organisation by assessing current processes / operations / communication and coordinating organisational procedures for optimised efficiency and productivity
PwC South AfricaSenior Associate | Culture Transformation
Oct. 2017 - May. 2018Johannesburg Area, South AfricaI was part of an intended culture transformation at one of South Africa's largest banks. The intent of the programme was to shift the bank's culture to support its strategic objectives and to be a competitive advantage that's very difficult to replicate. We used the Katzenbach Center culture evolution methodology (PwC Strategy&) as the basis to our approach. I was the co- and lead-facilitator on two of the three work streams which involved: project management, workshop facilitation, content development, communications, administration & logistics, coordination, and stakeholder liaison and management. All of this was done in the context of applying and further developing knowledge, experience and expertise in culture and behaviour transformation, closely following the Katzenbach methodology
PwC South AfricaSenior Associate | Consultative Business Coach
Aug. 2017 - Dec. 2018Johannesburg Area, South AfricaAs a consultative business coach I am contracted to help individuals achieve their career goals in their respective organisations. I also help to facilitate the strategic alignment between organisational demands and employee needs in order to achieve business priorities and objectives.
PwC South AfricaAssociate | Data Team Lead
May. 2017 - Sep. 2017Johannesburg Area, South AfricaI was the Data Team Lead on an IFRS9 implementation as one of the Big 4 Banks in South Africa. We formed part of a larger project working towards getting the Bank compliant by 1 January 2018. My roles and responsibilities included:
- Managing and facilitating effective working of a team of 10 members
- Driving delivery of tasks assigned to PwC: + Managing Business Analysis + Managing Data Analysis + Managing Data Modelling + Managing Data Development
- Engaging project leadership and executive leadership
PwC South AfricaAssociate | Intern Psychometrist
Jan. 2017 - Apr. 2017Johannesburg Area, South AfricaAs part of my Industrial/Organisational Psychology Internship I had the opportunity to rotate through PwC's Testing and Assessments competency. We offered testing and assessment services internally to PwC, as well as to external clients. My roles and responsibilities included:
- Managing the day-to-day logistics and operations of the assessment centre
- Administration of assessments
- Conducting psychometric feedback
- Capturing all information and storing reports on the database
- Compiling report templates
- Completing gap analysis on outstanding/required assessments
- Assisting the team with any administrative activities Attended accreditation training on the following Psychometric assessments:
- Test for Selection and Training
- High Performance Trait Indicator
- Cognitive Process Profile I got exposure to the following assessments:
- Meyer-Briggs Trait Indicator
- Occupational Personality Profile
- 15 Factor Questionnaire Plus
- APIL
- TESI
- Theme Park Hero (Revelian)
- WRISc
- Numeratum and Verbatim
- Matrigma (Assessio)
- GRT2
- CTB2
- Skillscheck
PwC South AfricaAssociate | Data Analyst
Sep. 2016 - Dec. 2016Johannesburg Area, South AfricaI formed part of PwC's data team supporting the implementation of the Basel Committee of Banking Supervision's Regulation 239 at a Big Four Bank in South Africa. The BCBS239 Regulation's main objective is to strengthen the Bank's risk data aggregation capabilities and internal risk reporting practices which aim to enhance the risk management and decision making processes. I was part of the following business units:
- Retail Banking
- Group Operational Risk Committee
- Investment Banking and Coverage My roles and responsibilities included:
- Conducting meetings with SMEs to gather information about data in the business
- Consolidating multiple sources of information into coherent data lineage flows
- Drawing information and activity flows in Visio
- Overseeing and reviewing the creation of flows in ARIS
- Creating meta data lineage in AbInitio
- Documenting data quality checks and making recommendations for improvements
- Populating Excel workbooks for: o AbInitio templates o Data Asset Catalogues (Alfabet) o Metric templates o Data Quality templates o Remediation templates
- Applying best practice data governance and compliance principles
- Ensuring sign-off from business stakeholders Tools/Technology used:
- Microsoft Visio
- Microsoft Excel
- ARIS
- Alfabet
- AbInitio
PwC South AfricaAssociate | OD and TOM Consultant
May. 2016 - Aug. 2016Johannesburg Area, South AfricaAs part of the People & Organisation team I was part of an Organisational Design and Target Operating Model project at a large South African Parastatal organisation. We conducted an as-is analysis to develop a comprehensive Case for Change to align the organisation's structure and operations to the business leaders' vision and mission. My roles and responsibilities included:
- Research and data analysis
- Benchmarking against local and international competitors
- Using PwC's analytical tools in analysis of the operating model - Leading and facilitating workshops
- Top-structure business unit design (organograms)
- Development of job descriptions and advertisements
- Development of the final client deliverable Tools/technology used:
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
PwC South AfricaAssociate | Job Profiler
Apr. 2016 - May. 2016Johannesburg Area, South AfricaAs part of PwC's People and Organisation Competency, I joined a project at a large state owned enterprise. I was brought into the team to develop job profiles as part of an organisational design project. My roles and responsibilities included:
- Researching jobs
- Engaging subject matter experts
- Applying Best Practice job profiling principles
- Leading client meetings
- Consolidating information into coherent and well-rounded job profiles
- Reviewing job profiles with business stakeholders and obtaining sign-off Tools/Technology used:
- Microsoft Word
PwC South AfricaAssociate | Learning Development Consultant
Jan. 2016 - Apr. 2016Johannesburg Area, South AfricaI was part of a cross-competency team implementing a software solution to a North-African brewery. My role was to facilitate the development of learning materials to help employees navigate the new systems. This was an interesting project as we had limited client exposure, but had to get to know the business inside and out in order to provide thorough, holistic and simplistic materials to help guide employees in a new way of working. My roles and responsibilities included the following:
- Translating information from technical manuals into process flows
- Reviewing process flows with business stakeholders for sign-off
- Developing visually appealing learning materials from the process flows
- Putting together change management packs
- Applying principles of adult learning
- Developing and designing Coaching slides and learner booklets
- Developing and designing Facilitation slides and learner booklets Technology/Tools used:
- Microsoft Visio
- Microsoft Powerpoint
GetSmarterMarker
Jun. 2014 - Jun. 2015Cape Town Area, South AfricaI assisted marking online GetSmarter courses for marketing and people management
University of Cape TownOrganisational Psychology Tutor
Feb. 2014 - Jun. 2015Cape Town Area, South AfricaI was a tutor in the Department of Organisational Psychology for the following courses:
- People Management
- Organisational Learning and Wellness
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