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Work Background
Signal AdvisorsSr New Business Specialist
Dec. 2024Belleville, Illinois, United StatesI work directly with financial professionals and their staff to ensure a seamless new business experience from start to finish.
SymetraSenior Unit Manager
Dec. 2016 - Sep. 2024West Des Moines, IAI lead teams of customer service representatives at Symetra, focusing on increasing customer satisfaction and driving operational efficiencies. I am the point person for our department training strategy and play a key role in change leadership. Collaborating with other departments daily, my goal is to provide excellent customer service and ensure a seamless experience for our clients.
Voya FinancialManager
Jan. 2013 - Dec. 2016Des Moines, Iowa AreaIn my role as a Manager at Voya Financial, I led diverse teams of on-site and remote employees, fostering a culture of growth and achieving a high employee engagement rate. I spearheaded the hiring and on-boarding processes, optimizing training programs to meet aggressive goals and drive organizational success.
Voya FinancialSupervisor
Jan. 2013 - Dec. 2013Des Moines, Iowa AreaIn my role as a Supervisor at Voya Financial in Des Moines, Iowa, I coached and supported a team of 10-20 front line employees to meet department goals, handle escalated customer situations, and implement a culture of continuous improvement.
Voya FinancialCustomer Service Associate
Jan. 2010 - Dec. 2013Des Moines, Iowa AreaIn my role as a Customer Service Associate at Voya Financial, I was responsible for handling customer requests for service and product information, ensuring accuracy and efficiency in resolving complex issues. I contributed to customer retention and profitability by delivering cost-effective, quality service to ING participants in the Des Moines, Iowa Area.
WEHRENBERG THEATRESManager
Jan. 2007 - Dec. 2010Bloomington/Normal, Illinois AreaIn my role as a Manager at WEHRENBERG THEATRES in Bloomington/Normal, Illinois, I led a team of 50-70 employees to provide exceptional customer service. I streamlined reports and increased market share through innovative marketing campaigns.
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