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Work Background
SchooLinksDirector of Operations
Mar. 2022 - Jan. 2023Austin, Texas Metropolitan Area• Owned HR operations for all new hire onboarding logistics as well as offboarding logistics
• Managed all engagement and events to continually build and strengthen the SchooLinks culture • Owned the SchooLinks Request for Proposal process by researching, drafting, and submitting RFPs to school districts
• Managed the Industry Partner Portal and work with top partners to expand their network within the SchooLinks platform • Managed the recruiting pipeline for our entry level Customer Success team and our entry level Sales team • Responsible for marketing initiatives for all Tradeshow Events through registration, planning, and communication • Assisted CEO for any requests regarding scheduling, travel, and internal meetings
REXDirector of Business Development and Operations
Sep. 2021 - Mar. 2022Austin, Texas Metropolitan AreaResponsible for vendor development and enrollment into REX’s subcontractor program for our markets. Define, iterate, and improve REX x Subcontractor SOPs to yield: customer-first experience, best price (higher margins for REX), and “sticky” customer engagement that lead to repeat business in between subscription home visits (upsells), WOM, and high CSAT. Building subcontractor onboarding, training, and SOPs. Developing subcontractor retention program Help maintain existing national partner relationships Handle customer escalations from the vendor side: work with the vendor to rectify issues, identify a solution that keeps the customer for life, and work with the vendor on a process improvement to prevent this from occurring in the future. Partner with Sales & Ops leads to identify opportunities to grow Homes+ business
REXChief of Staff to the CEO
Jul. 2019 - Oct. 2021Austin, Texas Area• Sounding Board to the CEO, I work hand-in-hand with each executive leader to coordinate operations and financial relations, report quarterly updates to investors, and guide overall organizational projects needed to grow within a start-up
• Manage all investor relations including drafting and editing of all company releases and earnings call scripts, coordinating all roadshow logistics, communicating with company analysts and responding to all inbound investor inquiries.
• Served as a key member in the company's Series C and Series D rounds of funding resulting in over $100M in funds raised
• Coordinate all leadership summit meetings throughout the year that are meant to accelerate growth by taking part and following up so each task item is completed accordingly •Manage scheduling, communication and travel coordination as well as handle all communications to and from the CEO within the company
• Current chair holder on the board for the company's foundation
REXInterim Executive Assistant
May. 2019 - Jul. 2019Austin, Texas Area•Heavy calendaring and schedule management
•Represent CEO in email and phone communications
•Act as a liaison between CEO and high-level external stakeholders
•Travel coordination and arrangements
•In-house meeting preparation and accommodations •Acting as the gatekeeper and using excellent judgement to qualify potentially valuable networking conversations
REX - Real Estate Exchange, Inc.Customer Success Specialist Manager
Sep. 2018 - May. 2019Austin, Texas• Lead a team of outstanding Customer Success Team Members driven to provide exceptional customer service and driving measurable business outcomes for REX consumers • Managing, mentoring and training a team of 10 Customer Success Managers and ensuring the metrics for success created are reached to the fullest
• Understood the company culture and became an ambassador to foster incredible working relationships that resulted in very little turnover • Lead weekly status updates company wide on quarterly goals being • Developing the beginning documents of the Customer Success SOPs, which defines their roles and responsibilities
Gables ResidentialAssociate
Jul. 2016 - Sep. 2018Austin, Texas• Exceeded customer service expectations and leadership skills to maintain 100% property retention rates
• Responsible for all aspects of employment processes from hiring and background checks to interviewing and training
• Successfully maintained closing ratios, achieving and exceeding budgeted occupancy percentages
•Effectively managed the administrative, financial, personnel, maintenance, and leasing aspects of the property. •Established and maintained correspondence, records, and reports as they related to the property and residents. •Performed daily routine clerical functions.
International Student VolunteersRegional Manager
Aug. 2015 - Dec. 2015Recruiters for ISV travel the globe to different college campuses promoting the ISV program. We recruit for one week per college, and hold meetings every Thursday for students to apply. Responsibilities include: •Preparing a college campus through department meetings, •Surveying 100+ students prior to recruiting, •Delivering concise, effective announcements, •Hosting eight (8) consecutive meetings every Thursday, and •Completing all necessary invoices and paperwork in a timely manner.
International Student VolunteersStudent Representative
Jan. 2013 - Sep. 2015»Recruiting on local campus
»Organizing local fundraising »President of ISV student organization at Texas A&M
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