Linstow Center ManagementDirector of Shopping center ALFA
Jul. 2005 - Nov. 2013Rīga, LatviaAchievements: • Maintained Alfa as No1 Player in the industry for 10 years
• Achieve a total turnover of 200M EUR • Reached Net Promoter Score of 76% • Achieved 200k+ loyalty program members Responsibilities:
• Strategic marketing – product segmentation, measuring target audience, setting strategic and tactical goals. • Doing ROI and ROMI analyses.
• Strategic negotiations. • Creating sales strategy, pricing, monitoring direct sale and distribution of advertising space and sales promo events. • Research and survey development – methods, sample and questionnaire preparation in cooperation with top research agencies. • Procurement procedure – developing tender regulation, participant selection, and evaluation.
• Budgeting – controlling building cost, common cost, and marketing budgets
• Building management – controlling HVAC, BMS, energy, and electricity saving program, doing data analysis and implementation of sustainable development and cost-effective building.
• Loyalty program – supervising software system implementation, technical device installation, administrative processes, marketing strategy & marketing tactics, media, BTL activities.
• CRM program – doing a client database and purchase history analysis.
• Team leading – controlling the construction and building maintenance, security team and system development, cleaning service, marketing and promo team, tenant.
• Public speeches and presentations – doing annual and monthly presentations for management, for more than 200 tenants, for store owners.
• Crisis management - PR management, abatement, reconstruction.