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Work Background
MercurySenior Risk Investigator - AML Alert Monitoring Program Lead
Sep. 2024RemoteI am a Senior Risk Investigator for Mercury’s AML team. I have spent the entirety of this year building the AML Alert Monitoring program. I lead all AML Alert Training, procedural, and documentation efforts.
MercuryAML Investigator
Mar. 2023 - Sep. 2024Denver, Colorado, United StatesI investigate and consult specifically around AML and any overlapping typologies, patterns, and trends.
MercuryInvestigations Specialist
Nov. 2022 - Mar. 2024RemoteI am an investigator for the Compliance team with Mercury.
RECURCompliance Associate
Feb. 2022 - Jun. 2022Denver, Colorado, United StatesNFT/Crypto Investigator responsible for the monitoring of on-chain and off-chain transactions from around the world.
Western UnionAnalyst, AML Compliance
Aug. 2015 - Feb. 2022Englewood, COI am responsible for the monitoring and reporting of transactions that pertain to the South West Border region of the United States. I look for potential suspicious activity and work with several departments, including Federal agencies in the potential identification and prevention of criminal activity. I was a key player in the successful roll out of the Western Union's pilot Lean Deployment program, increasing out efficiency by over 30%.
Wells FargoService Manager
Aug. 2012 - Aug. 20157700 East Belleview Ave. Greenwood Village, CO 80111JUNE 2014 PROMOTED TO SERVICE MANAGER Responsible for supervision of our team consisting of over 13 people. Specifically focused on the teller line. Accuracy of work, traffic flow, scheduling, coaching, training and conflict resolution. Responsible for adhering to several federal guidelines and regulations; ensuring all control tasks are done before the required deadlines. Ordering products, adhering to budgetary guidelines, as well as phenomenal communication from top to bottom. Knowledge and use of complex banking, data, research and reporting computer systems/databases OCTOBER 2013 PROMOTED TO CSSR:
Sales, Opening accounts, Problem solving for accounts, Contacting customer support for clients, Working with other bankers, managers and the teller line to make customer experience positive, Follow up on teller referrals, assisting as a Lead Teller if needed FEBRUARY 2013 PROMOTED TO LEAD TELLER:
Responsible for running the teller line (in a supervisory/leadership role) during management leave. Daily teller certifications. Consistently providing extraordinary levels of customer service. Accurately and efficiently processing customer transactions while providing necessary and correct approvals for my team members. Consistently meets sales and referral goals while transitioning into coaching roles and encouraging the growth of all team members, but tellers specifically. Go-to-person who is specifically designated to engage situations that are known to be typically difficult as well as troubleshooting on the spot any and all difficult customer situations that may arise. Active coach who is found daily building up and working with tellers to help them meet goals and work through any obstacles or work related situations that may be an impediment. Responsible for control tasks that helps maintain and encourage the daily work and traffic flow of the bank while helping to ensure that all Wells Fargo internal policies and procedures are within compliance.
Spa BrokersDelivery Driver
Sep. 2005 - Aug. 2012Metro DenverCommunicating between the customer and the main warehouse after final delivery of product. Responsible for telephone communication with customers involving scheduling and confirming time/location/date of delivery. Delivering products. Loading and unloading the trucks. Navigation to the delivery sites. Responsible for tub placement and preparation for use. Instructing customers how to use their hot tubs along with the chemicals necessary for regular maintenance and use. Scheduling up to four trucks/flatbeds for weekly deliveries, responsibilities, and loading information. Opening and closing the warehouse each day.
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