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Work Background
Open To New OpportunitiesHealthcare and Business Administration Consulting
Jan. 2024RemotePharmacy Director, Principal Healthcare Consultant IDN systems, clinical and operations management, IT system integration, machine learning, product development and implementation, I am passionate about innovative solutions to advance healthcare, enhance the quality of care, increase operational efficiency, and improve patient outcomes.
BDSr Technical Product Manager Product Owner Software Tech Soln
Oct. 2022 - Dec. 2024San Diego, California, United StatesRole Description: Software Technical Solutions; Responsible for product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and user-generated content (UCG), defining the product vision, and collaborate with R&D, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Prioritize technical and commercial requirements based on business and customer impact. Build and maintain product requirements, roadmaps and strategic oversight with internal and external stakeholders. Take an active role on product development teams as leader or key participant.
Accomplishments:
• Cross-team Collaboration with diverse matrixed teams as Product Owner (PO) and Technical Product Manager (TPM) to resolve development issues of a product for interpreting unstructured data elevating project status to meet customer use cases prior to deliver on strategic goals. Resulting in timely deployment and execution of message interpretation. Skills: strategic | product requirements analysis | Defined Scope| Improved quality of machine learning AI | Simplified User interface UX design |Established Deployment Roadmap | API| cloud
• Researched technical documentation written index of reference links to organization documents across a multi team complex project to facilitate product manager prioritization of user stories in Azure Dev Ops platform.
• Discovered opportunity to streamline a cross-functional product design. Influenced collaboration across multiple teams to adopt a simpler multi-product interoperability.
BDPrincipal Subject Matter Expert
Mar. 2019 - Dec. 2023San Diego, California, United StatesRole Description: Serves as a liaison, change agent, facilitator, application design enhancements, tester and educator in the BD Enterprise Software System products. Plays a key role in monitoring, identifying, designing, and implementing application process improvements.
Accomplishments:
• Customers struggling with the impact of the pandemic resulted in paused projects. I pitched an initiative to help customers with unique inventory challenges during the workflow surge. The concept included a Customer-Focused Selling for a trial period to expand market share. I prerecorded a 19 minute video to coach customers. Customers’ experience satisfaction was high resulting resumption of implementation projects. The team achieved projections higher than target.
• Created a strategic initiative for a Pre-implementation Validation Tool application to improve system cross functionally. Leadership approved product development resulting in improving customer satisfaction and saving an average of 6 weeks of project roadmap.
• Created data analytics driven strategy for default system settings aligned to advanced analytics of current system configurations across all customers’ key performance indicators (KPI) reducing customer effort and saving an average of 4 weeks of project timeline.
BDEnterprise Clinical Consultant Professional Services
Mar. 2014 - Dec. 2023San Diego, California, United StatesRole Description: Clinical Consulting. Works in a highly collaborative, team oriented environment with interdisciplinary teams to transform the best practice processes of implementing automated dispensing cabinet applications solution. Uses clinical and clinical system knowledge for advocacy with associates, pharmacists, nurses, and others to design and support processes that are work-flow optimized to present, organize, and document implementation efficiently and effectively. Accomplishments
• Proposed innovative ideas for SaaS inventory optimization and diversion detection applications based on behaviors that generated market growth exceeding expectations.
• Created strategy for a strategic customer engagement to implement our products. The stakeholders had a top-down communication style and maligned team dynamics. Collaborated with customer success manager improving teamwork resulting high customer satisfaction, acceptance testing and improved user adoption.
Medical Rx ConsultingPharmacy Systems Strategic Consultant
Dec. 2013 - Mar. 2014Jupiter FLRole Description: Provide operational and clinical leadership to new program development, implementation and evaluation. Act as a consultant in areas of expertise.
Accomplishments
• Complex analysis of pharmacy operational metrics including IT analyst, personnel management, clinical operations, quality improvement, team management and fiscal performance.
• Business Consulting pharmacy drug inventory distribution and clinical operations, project management, pharmacy informatics analyst and legal professional witness.
Provisions GroupLead Pharmacy Analytics
Aug. 2012 - Dec. 2013Patient Keeper CPOE iOS ApplicationRole Description: Conducts or participates in projects and tactical meetings and is responsible for issue tracking and analysis using analytical skills.
• Coordinated multiple diverse implementation teams and provided technical consulting to software development for the deployment strategy of Patient Keeper’s iOS hosted Computerized Physician Order Entry (CPOE) system and made recommendations for product documentation.
StageLites Makeup, LLCEntrepreneur
Jan. 2004 - Dec. 2011United StatesAs a certified pro makeup artist, I created an online makeup company for recreational dance studios. Designed the website, product marketing plan, search engine optimization and gave presentations at local and national meetings. 1 - 20 employees; revenue peaked at $55,000/month including online and point of sale.
Tenet HealthcareDirector of Pharmacy
Jan. 2002 - Dec. 2012Role Description: Direct administrative, clinical, and operational aspects of the Pharmacy. People Management. Assure compliance with state, federal, and Joint Commission requirements regarding the handling of medications in the institution. Responsible for the strategic planning of the department to assist in providing medication use that is safe, timely, and cost effective. Recommends innovations in the practice and function of the hospital pharmacy to Administration and carries out mutually agreed upon programs.
Accomplishments
• Developed clinical pharmacy services strategy leading multi-discipline, integrated services across cardiovascular, orthopedics, neurosciences, obstetrics and a Level II nursery. Improved Productivity, budget performance, and staff retention. Lead Pharmacy physical and system renovations, implementation of BSBC and CPOE. Drug Shortage Committee |Cost Reduction Work Group| Pharmacy Task Force
• Created counter sales representative position, Medical Liaison to influence physician prescribing saving over $250,000 the first year in pharmaceutical expenditures.
Pharmacist Expert Legal CounselRegistered Expert Pharmacist
Jan. 1991 - Dec. 2001State of Florida- Expert regulatory witness services and consulting, a pharmacy expert court witness, consultant and litigation support specialist to law firms, private-practice attorneys, insurance professionals and other firms.
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