Brittany White - Medical Coder, Superior Ambulance

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Work Background

Superior Air-Ground Ambulance ServiceMedical Biller and Coder; A/R Representitive

Jan. 2025Elmhurst, Illinois, United States• Review patient care reports thoroughly, utilizing all available documentation in order to establish medical necessity, selection of levels of service, origin/destination modifiers and the patient’s condition at the time of transport. • Keeps an open line of communication with internal and external departments in a professional, tactful manner in order to obtain missing documentation or to clarify existing unclear documentation. • Refer patient care reports to the Processing Manager for any coding or documentation questions. • Communicate with other departments as needed for problem resolution, clarification, etc. • Assigns condition codes for the reason(s) for the trip with a minimum of 95% accuracy. • Meets established minimum coding productivity standards. • Monitors work and adjusts specific daily duties appropriately to ensure that all records are coded timely and accurately. • Reports productivity on a daily basis to the processing manager, following established guidelines. • Utilizes e-mail, Excel and Word documents, personal and department files/documents as needed to complete work assignments. • Attends department meetings and education sessions to further knowledge of medical terminology, coding guidelines, etc, as well as clarify specific job duties.

ILHIMAILHIMA Student Liasion

Jul. 2023 - Jun. 2024Illinois, United States• Provided a voice to student members of the association through participation in ILHIMA Board meetings and related activities.

Savino Del BeneAir Export Coordinator

Jul. 2021 - Nov. 2021Bensenville, Illinois, United States• Completed A to Z high-volume air exports to Europe. • Coordinated travel plans for customer freight and built consolidations. • Received, reviewed, and processed export documentation for accounts. • Understood and followed current Export Regulations and other government agency regulations that govern exports. • Understood and followed TSA regulations. • Ensured documentation was accurately processed, distributed, and released to carriers, customers, and agents in a timely manner. • Obtained and created quotes for shipments and sourced the best method of transportation. • Communicated with overseas agents to ensure proper pre-alerts and documentation. • Explored different options to reduce costs and increase revenues. • Tracked and traced shipments and provided updates to clients and sales. • Upheld a strong and professional relationship with airlines, transportation agencies, and sales. • Demonstrated an emphasis on customer satisfaction as per company policy. • Maintained shipment files and ensured billing was completed in a timely fashion. • Assisted as a backup for alternate accounts.

CENTRAL STATES TRUCKING LLCCustomer Service Representative

Dec. 2020 - Jun. 2021Franklin Park, Illinois, United States• Traced incoming Airline cargo. • Performed driver check-in function for the warehouse. • Helped with import clearances. • Assisted in load planning for pre-loaded trailers. • Answered incoming customer calls, emails, and chat to provide detailed information for one- touch resolution. • Data entry (documented calls and emails internally). • Processed shipment change requests and followed up to ensure completion. • Ran customer reports and provided results to appropriate parties on time. • Reviewed shipment tracking history and reported delays. • Maintained records and logs as required by specific job functions. • Consistently monitored email requests and provided detailed information in a timely fashion to customers, vendors, drivers, and government agencies. • Kept regular and dependable attendance. • Assisted keeping office cleanliness. • Fulfilled other duties as assigned.

MEIKO AMERICA INCExport Specialist

Jan. 2019 - Jul. 2020Wood Dale, Illinois• Specialized in high volume A-Z LCL Ocean Exports and Air Exports to Japan and China. • Prepared cargo for travel per export laws of the destination port country for a smooth importation process. • Tracked and traced shipments and provided updates to clients and sales. • Explored different options to reduce costs and increase revenues. • Provided quotations to customers for specialty shipments. • Communicated with overseas agents to ensure proper pre-alerts and documentation. • Coordinated shipments with the importer/manufacturer/ customer via Airlines and Steamship lines/Consolidators. • Data entry, including data to US Customs and other government agencies • Coordinated truck/drayage arrangements with vendors. • Made arrangements with the warehouse department for receiving & shipping. • Verified and created ocean bills of lading, airway bills of lading, various export documents, and AES filings using Export systems. • Ensured the accuracy of all commercial and export documents. • Approved vendor invoices and processed for payment. • Generated invoices to customers. • Maintained minor operations of Export accounts. • Audited and maintained files.

Bond ConsultantsExport Specialist

Sep. 2018 - Dec. 2018• Temp Worker at Meiko America Inc.

River North Massage Therapy CenterFront Office Receptionist

Nov. 2017 - Apr. 2018747 N LaSalle Dr 300 A, Chicago, IL 60654• Properly scheduled and confirmed patient appointments. • Assisted customer in choosing the correct massage services to meet their wellness concerns. • Answered multiple phone lines, chat, and email communications from customers. • Assisted with washing linens and towels to support smooth appointment transitions. • Data Entry: Updated and tracked necessary financial records. • Greeted and assisted customers with check-in. • Collected and processed customer payments. • Greeted and assisted customers with check-in. • Ensured the privacy and security of protected health information per HIPAA requirements. • Troubleshot computer issues internally; assisted customers with membership issues and scheduling. • Updated Social Media accounts to promote business and specials promotions.

Beaver Oil Co.Safety Administrator/Assistant

May. 2017 - Sep. 2018Hodgkins, ILAssisted the Safety Director/Director of Laboratories with duties included, but not limited to the following: • Kept safety and training documents filed and organized. • Sent communications to local vendors and government agencies. • Data Entry; transitioned physical documentation into digital format. • Edited and created brochure designs. • Taught safety programs for new employees, such as HAZ-COM and Confined Space. • Organized and created safety programs for Employees per Government and OSHA regulations. • Relayed safety/HR communications to employees and supervisors in all departments. • Enforced safety regulations around the plant.

StarbucksBarista

Jun. 2015 - Apr. 2017Chicago, Illinois• Crafted food items and specialty coffee beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients. • Store support activities: Removed trash, cleaned bathrooms, restocked coffee bar, restocked merchandise shelves, cleaned cafe floors or tables, barback duties (refilled ice, milk, syrups, beans, etc), brewed drip coffee, other monthly or daily cleaning tasks. • Engaged with customers, including discovering and responding to customer needs through clear and pleasant communication • Handled cash and credit card transactions. • Developed rapport with customers and promoted new seasonal and specialty items tailored to their needs.

Flaco's TacosCashier

May. 2014 - Nov. 2014Chicago, IL• Completed front-of-house prep duties such as making sauces, stocking silverware, preparing To-go containers, and prepping margarita mix for the Margarita machine. • Engaged with customers, including discovering and responding to customer needs through clear and pleasant communication • Handled cash and credit card transactions. • Developed rapport with customers and promoted items tailored to their needs and tastes. • Took customer orders. • Served food items to customers. • Packed To-go food orders. • Performed the cleaning front of house duties such as polishing, mopping, sweeping, bar stock, and removing trash. • Performed opening and closing duties for the Front of the House. • Answered multiple phone lines to take orders and service customer questions/complaints.