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Work Background
TTECSales Director
Jan. 2025Cracow, Małopolskie, Poland
RevolutSenior Production Operations Manager
Sep. 2024 - Jan. 2025Cracow, Małopolskie, Poland
RevolutProduction Operations Manager
Sep. 2022 - Sep. 2024Cracow, Małopolskie, Poland
TTECSenior Sales Manager / Sales Operations Manager
Jul. 2021 - Sep. 2022
TTECSales Manager
Apr. 2020 - Jul. 2021Cracow, Małopolskie, PolandLead a team of 14+ Account Managers within the UMM-EMEA program, driving revenue and KPI for Google in Google Ads Division. - Lead, managing recruiting, objectives setting, coaching and performance monitoring of sales account managers within Google Ads UMM program.
- Drive the day to day operations of the team in the design and optimizations of Google Ads Accounts.
- Help define and allocate individual and team quarterly targets according to Google baseline.
- Daily/Weekly meeting with Google managers, providing team performance insights.
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Drive achievements across all metrics (sales, process quality and customer satisfaction) in a fast-paced, target driven environment through team and individual coaching.
- Lead Quality Assurance supervisor to complete the coaching approach with each individual account manager within the team.
- Demonstrate technical marketing skills and high-levels of company product knowledge.
- Daily performance monitoring and reviews (MBO, call stats, sales numbers).
- Develop individual coaching plans for each account managers based on SMART goals.
- Influence and drive change across the team and across the program to adapt to an ever-changing environment.
- Recruit new sales representatives.
- Meet and exceed all clients expectations.
TTECInside Sales Representative (Google Ads)
Sep. 2018 - Apr. 2020Kraków Area, PolandTTEC is a global customer experience company that designs, builds and operates captivating multichannel customer experiences on behalf of the world’s most innovative brands. Key responsibilities: • Contacting existing customers of Google Ads via telephone and email on a daily basis
• Selling relevant features to clients to provide the best solution for their business goal
• Building customer relationships and managing accounts while increasing program revenue
• Developing accounts and growing strategic relationships
• Using existing client data to provide custom recommendations tailored to client goals
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