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Work Background
MercyExecutive Director Performance Consulting and Business Solutions
Nov. 2020
MercyDirector Business Solutions & Consulting
May. 2019 - Nov. 2020Greater St. Louis Area
MercySenior Consultant
Aug. 2018 - May. 2019St Louis, Missouri, United States
Lindenwood UniversityAdjunct Professor
Oct. 2017Saint Charles, MissouriTeach graduate project management courses.
DeVry UniversityAdjunct Professor
Oct. 2017OnlineTeach graduate level project management capstone courses.
Southwestern CollegeAdjunct Professor
Sep. 2017Wichita, Kansas AreaTeach a variety of classes at the graduate level such as problem solving, data analytics and management, and project management.
Park UniversityAdjunct Professor and Course Developer
Jan. 2017ONLINE
AmerenIT Automation Capabilities Leader/ IT Innovation Manager/ App Dev Supervisor
Jan. 2008 - Aug. 2018Greater St. Louis AreaResponsible for the implementation of automation practices throughout the organization. Teaching skills and concepts through process management. Determine the best process to complete a specific task, re-engineer the process, and train the organization to learn that new process. Responsible for discovery of innovative IT ideas, as well as, management of the pilot projects. Manage all pilot data and application needs as member of the IT Digital Innovation team. Apply process expertise for lean engineering within IT. Work on strategy and communication efforts with innovation teams to ensure all areas of IT are informed and no duplication of effort occurs. Oversee the coordination of cyber, legal, and sourcing activities of the pilot projects to ensure compliance. Utilize both Agile and waterfall project methodologies across business line units throughout the entire project cycle (from source selection through maintenance phase). Collaborate with multiple business units: project department, finance, IT, HR, executive, and business line to meet system wide goals. Lead strategy decisions within application development to ensure organization is operating efficiently. Developed the change control board and business methodologies to streamline processes. Established the current document categorization that is now used throughout the Responsible for managing, training, and developing the team and staff on importance of process management and standards management. Managed the training efforts of engineering workforce as well as manage the training documentation. Accountable for KPI metrics as well as corporate initiatives which enhance user experience. In charge of the development and design of key integration software, both home grown and COTS, to ensure viability of total packaged product and for the implementation, integration, collaboration, rollout, training and maintenance phase of projects.
SSM Health CareDirector of Patient Access / SAP HR/ Payroll Manager
Jan. 2006 - Dec. 2008Greater St. Louis AreaManaged multiple business units and achieved high quality and productivity counts for the organization. Oversee resources, budget, and schedule to ensure timely completion of milestones while delivering high quality product within budget and schedule constraints. Supervise all SAP HR/Payroll functions for over 33,000 employees including development of all HR/payroll applications. Responsible for managing all registration personnel functions to include pre-registration, pre certification, verification, registration, and scheduling. Led multiple varied concurrent projects which focus heavily on insurance guidelines and improving revenue cycle processes, to include 5010 and ICD medical code compliance. Directed registration and scheduling and assisted with strategy for EPIC implementation modules. Managed the HIPAA implementation as well as the revenue cycle compliance team. Established quality assurance testing, governance, and strategic planning of development practices throughout the organization. Known for producing high quality product within budget and time constraints. Developed the cause and effect analysis of each issue to ensure the project charter and scope is correctly reflected to ensure the issue is correctly assessed. Created risk management plans and determine what change management tools best meet the needs of the staff. Produce multiple communication mechanisms that support the needs of the staff to ensure effective and efficient communication.
Dayton Children's HospitalBusiness Systems Analyst / Supervisor Patient Access
Oct. 2002 - Jun. 2006Dayton, Ohio AreaTaught and supervised the teachers/ trainers enhancing current approaches applying best practices. Taught nurse health informatics basics, such as electronic health record classes, as well as trained physicians on order entry. Complied all of the training material, taught new registrars as they came in, developed training for overall organizational training. Managed revenue cycle personnel to ensure compliance with billing and financial responsibilities. Implemented EPIC preregistration and scheduling tools throughout the organization. Responsible for EPIC overall project implementation for both clinical and business needs. Directed IT integrations and understanding business needs and cultural issues that could inhibit adoption of new technology. Manage continuous quality improvement initiatives throughout the organization. Develop and maintain departmental and house wide standards and budgets, to include hospital wide strategic initiatives. Worked with CFO and created cost effective measures regarding billing compliance, case management, and compliance management practices. Developed and implemented house wide strategic goals. Managed all business applications throughout the organization. Served as Project manager for all phases of HIPAA implementation (Privacy, TCS, and Security) as well as manage all current HR and financial systems, to include all billing functions and medical coding (ICD-9/10, 5010, and NCPDP code compliance). Ensured project scope, schedule, and cost indicators stay within project budget. Responsible for risk management and alternative solutions for various projects. Assisted in the design of operational projects by reviewing federal regulations to ensure all specifications were met and reviewed design specifications to ensure timely project completion.
RCS TechnologiesQuality Engineer
May. 2000 - Oct. 2002Dayton, Ohio AreaCollaborated with development staff to produce quality software practices including a more efficient process for delivery and end user acceptance. Responsible for all quality assurance testing and compliance measures in the organization to include our global partner testing. Worked with users to define project scope, including scheduling timelines using MS Project. Developed compliance strategies which led our company to win bids and be named Dayton’s top ten businesses to work for. Responsible for all test scripts, project specifications, functional and user acceptance testing, training and change management. Coordinate with the developers and provide feedback to ensure timely releases
United States Air ForceFinancial Systems Manager
Jun. 1996 - Jun. 2000Dayton, Ohio AreaServed as a hands-on Project Manager for a team of five. Managed $4 million (quarterly) budget. Supervised the financial management team. Produced high quality entries with high throughput (99.5% accuracy rate). Contacted foreign countries and verify all payment transactions. Managed software updates for financial suite.
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