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Work Background
Project Manager
TokuProject Manager
Apr. 2023 - Mar. 2025SingaporeI specialize in bridging the gap between IT(Tech) and business needs. My journey from an IT engineer across diverse industries to being a Project Manager leading high impact initiatives has equipped me with the ability to translate technical solutions into strategic business value. During my tenure here as PM of Toku/Activeo, I have successfully delivered projects for the following customers: • StarHub – Onboarded to Cloud contact center, migrating from the old on-premise contact center • Singapore Pools – Onboarded to Cloud contact center. • Louis Vuitton – Migration of Cisco CUCM to new version • APL Logistics – Deployment of ServiceNow to enhance customer Payroll ticketing process • Foodpanda – Integration of WFM systems to Toku contact center system • Singapore Airlines – Project management for ongoing Change Request to existing Contact center call and screen Recording systems
Project Manager
ActiveoProject Manager
Apr. 2022 - Apr. 2023Singapore
Regional IT Infrastructure Support Specialist
Spruson & FergusonRegional IT Infrastructure Support Specialist
Jul. 2021 - Apr. 2022SingaporeContract role
Pre-Sales & Project Engineer
XLATE GroupPre-Sales & Project Engineer
Apr. 2019 - Feb. 2020Singapore- Project Planning, Implementation and Delivery - Cisco Webex Teams administration and setup - Onboarding of Clients using Cisco Webex Teams for Organisations (inc. training end-users) - Migration of Analog PABX Voice System to Cisco's IP Phone + CUCM infrastructure. - Design and propose Cisco Collaboration Solutions for Global Customers. - Project Deployment of Solarwinds Network Management, Systems Management, IT HelpDesk, Application Management. Project Deployment Experiences • Deploy Cisco Webex Teams solution for ITE Central including onboarding of end-user • Project delivery for Enterprise SG (in house multi campus PABX-IP upgrade) • Project delivery for Experian (Cisco Contact Center upgrade)
System Engineer
Delphina Pte LtdSystem Engineer
Feb. 2011 - Apr. 2019Singapore• Customer portfolio management o Understanding customer needs and proposing improvements/upgrades to IT hardware and infrastructure. o Assist in the preparation of BOM. o Propose IT hardware BCP & DR solutions for customer, in accordance to their compliance requirements for DR and BCP o Assist customers with change management and also hardware inventory refresh. • Project planning re-location and setup of IT infrastructure including server room equipment o Design and execute project plan end to end. • Provide day to day IT support for clients • Administer corporate Exchange email system • Administer Windows Server 2003 - 2016 • Office relocation & new office setup
Technical Services Specialist
PARKROYAL on Kitchener RoadTechnical Services Specialist
Mar. 2010 - Jan. 2011Singapore• Assist in the migration of Microsoft Exchange Email Services to BPOS (Microsoft Business Productivity Online Suite) Cloud email services. • Write up, plan and budget for IT Department's expenditure for the upcoming year. • Migrate company's business application to integrate with SAP system. • Assist IT manager in attending daily/weekly manager's meetings. • Assist in procurement of Hardware to support the use of several business applications used in the company (Servers, Desktops, POS terminal). • Liaise with OPERA to support & troubleshoot hotel POS system • 1st level Desktop support and troubleshooting. • Monitor IT services provided on a monthly basis through KPI (Key Performance Indicator). • Maintain Hotel’s IT Network to support operations and also providing level 1 support to users. • Liaise with external vendors who provide IT support services to the hotel to resolve technical issues.

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