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Work Background
Bally's InteractiveSenior Compliance Officer
Oct. 2021GibraltarContinuation of role post merger with Gamesys.
GamesysSenior Compliance Officer
Nov. 2020 - Sep. 2021Gibraltar
GamesysCustomer Service Team Lead
Nov. 2017 - Nov. 2020Gibraltar
GamesysCustomer Advisor
Aug. 2015 - Oct. 2017Gibraltar
DNBLeasing Administrator
Oct. 2013 - Aug. 2015Stockholm, SverigeDaily queries via phone and email on loans and leasing contracts, as well as rental agreements for private and business clients. Duties including transfers of contracts, final payments and other admin duties Development groups including invoice changes, leasing agreements, improvement of current processes.
Admin One ABOffice manager/CS manager
Jan. 2011 - Jun. 2013Stockholm, SverigeAlign all procedures
Employ and train team members
Account managed top clients
Final sign off invoices
RedbetCustomer Service Team Lead/Coordinator
Jun. 2009 - May. 2010Stockholm, SverigeTeam leader of 6.
CS relocation coordinator - office move from Stockholm to Malta
Made sure transfer of agents and knowledge didn't effect the daily duties.
Handover to Team lead in Malta - processes, routines etc.
Backoffice development with IT.
Formed part of operations team - priorities and further development of products.
Shell Oil CompanyCustomer Care Professional
Apr. 2008 - Jul. 2009Stockholms län, SverigeSAP service cloud – invoicing, debts etc
Part of VIP team - quick and expert handling cases for VIP clients.
888.comSkandinavisk kundsupport
Sep. 2006 - Mar. 2008GibraltarTranslations for other departments as well as marketing correspondence.
Part of project based at head quarter in Israel; overview and proof read as well as quality tested new casino-and poker client before release.
Proofreading as well as translations of new sportsbook: launch mid February 2008.
Support duties; responding to email, phone and chat. Native Swedish speaker with advanced English level, qualified to deal with English speaking members.
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