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Work Background
Strategic Education, IncQuality and Coaching Effectiveness Manager
Aug. 2019Greater Minneapolis-St. Paul AreaLead strategy for quality assurance and sales effectiveness at Strategic Education Inc. I support a team of quality analysts, trainers, and coaches to support Enrollment Services and Academic Advising. Responsible for proactively supporting and collaborating with RVP's and department directors to facilitate needs based training and support sales effectiveness. In this capacity, I also drive initiatives to support new enrollment and persistence, and improve processes that time back to call quality and coaching.
Capella UniversityQuality and Coaching Effectiveness Supervisor
Sep. 2016 - Aug. 2019Greater Minneapolis-St. Paul AreaLead a team of Quality Analysts and oversee call quality and coaching programs that support Enrollment Services and Academic Advising. Responsible for proactively supporting and collaborating with department directors to facilitate needs based training and support sales effectiveness. In this capacity, I also drive initiatives to support new enrollment and persistence, and improve processes that time back to call quality and coaching.
Capella UniversityAssociate Enrollment Counselor
Apr. 2015 - Sep. 2016
SephoraStore Director
Aug. 2012 - Apr. 2015Edina, MN
SephoraSpecialist
Sep. 2010 - Aug. 2012• Responsible for all store functions including payroll management, sales and projections, staff scheduling and loss prevention/inventory management. • Coach and develop all cast members daily to meet company expectations/field objectives and increase client loyalty and satisfaction.
• Successfully increase leadership evaluation scores annually.
• Build relations and schedule brand representatives to train cast members on product knowledge, new launches, etc.
• Utilize all leadership to manage department business and increase sales by company expectation. • Consistently meet and exceed store and district expectations.
CoachAssistant Manager
Aug. 2008 - Sep. 2010
Bath and Body WorksAssistant Manager
Apr. 2008 - Aug. 2008
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