Outcome HealthTeam Lead - Customer Success/Member Solutions
May. 2017 - Mar. 2018Chicago, ILOutcome Health advances society through technologies that change behavior to positively shape the human condition. Tracking to deliver its platform to 70% of all healthcare practices domestically by 2020, Outcome Health aspires to activate the best possible health outcome for every person in the world. Founded in 2006 by Rishi Shah and Shradha Agarwal as ContextMedia, Outcome Health embeds actionable information and intelligence into healthcare decision making. The company has doubled each year in its scale of technology implementation at outpatient health care facilities, business partnerships with global life sciences and medical device companies, product innovation and team growth. Decision platforms such as digital anatomy boards, interactive educational tablets and mobile connectivity in consultation rooms deliver measurable outcomes through actionable intelligence on conditions, treatments and lifestyle changes to improve the quality of life. - Aligns with up to 10 individual contributors and acts as a motivator, sounding board and resource
- Participates in and observes current workflows and suggests improvements
- Develops future state of Customer Success workflows and collaborates with cross functional leaders to properly align
- Trains individual contributors on process changes and updates
- Completes escalation calls to unhappy customers
- Conducts phone screens to fill headcount on the team
- Writes and delivers quarterly check-ins
- Crafts clear and concise verbal and written communication to individual contributors and cross - departmental leaders