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Work Background
JTI (Japan Tobacco International)Digital Product Owner - Loyalty (Global)
Dec. 2023Madrid, Comunidad de Madrid, España• Leading a full stack +Ops squad of 12 in implementing new Loyalty features across 20+ markets in Europe and Asia, successfully delivering >40 features throughout 2024.
• Managing product development lifecycle, ensuring the delivery of high-quality digital products.
• Developing and maintaining product roadmap, prioritizing features based on customer needs and business goals.
• Working closely with UX teams, briefing them on requirements, reviewing their designs, and validating final output.
• Collaborating with data analysis teams to refine product features and improve user engagement.
ING España & PortugalTech Product Owner - Customer Journey Expert
Apr. 2022 - Dec. 2023Madrid, Comunidad de Madrid, EspañaAgile IT product management in Spain’s digital team, managing customer document’s product roadmap and new features.
• Leading DevOps squad made up of 3 engineers
• Sprint Planning, definition and prioritization of user stories
• Identifying usage trends to include new functionalities into roadmap
• Communicating product vision to all involved stakeholders
• Functional Consultancy/Requirement Management
IAG TechDigital Product Owner - IBERIA Airport Operations
Aug. 2021 - Apr. 2022MadridDefining strategic technology product vision across all Airports area within IBERIA
- Senior stakeholder management in high complexity operational environment
- Leading Delivery teams within product management
- Managing Airport's Tech products backlog with agile methodology
- Creation of user stories and functional requirements
- Supervision of both developments and production status in devops model to ensure effective technology management - Identifying new opportunities within the aviation industry to maximise added value of technology in IBERIA's Airport's area
- Leading Technology RFPs, from requirement gathering and proposal evaluation to onsite implementation
IAG TechIT Project Manager - IBERIA Airports & Ground Operations
Mar. 2020 - Jul. 2021MadridTechnology Project Management for IBERIA Airports and Ground Operations. Facilitating IBERIA airlines their digital transformation, implementing state-of-the-art technology in their aircrafts and airport facilities.
- Stakeholder coordination
- Functional analysis
- Full tender management from requirement gathering to supplier evaluation and selection following business guidance and specifications
- Project planning and Sprint management in the development process
- Onsite implementation in airports and other aviation facilities
IAG TechIT Business Analyst - IBERIA/IAG Airports & Ground Operations
Jan. 2018 - Mar. 2020Madrid Area, SpainSoftware Delivery and Digital Transformation in Airports for Ground Operations for IBERIA Airlines. - Functional analysis
- Data analysis
- Full RFP management
- Coordination of IT teams
- Process mapping
- Supplier management and communication
- Data integration management and interface design
- On-site Implementations
- Stakeholder Coordination
FDM GroupBusiness Analyst Trainee
Dec. 2017 - Mar. 2018MadridFull time Business Analyst training to learn the fundamentals of the Business Analyst role, including business needs understanding and analysis, requirement design and management, full IT project lifecycle
NetflixBilingual Support Associate
Aug. 2017 - Dec. 2017AmsterdamProviding high level customer service in English and Spanish for the United Kingdom, Australia, Ireland, New Zealand and Asia.
- Representing the Netflix brand
- Technical troubleshooting of streaming devices
- Handling billing queries and fraud cases
- Dealing with sensitive customer and company information - Product development based on customer insights
NikeMarketing/Brand Management Sportswear (Western Europe) intern
Mar. 2017 - Aug. 2017Hilversum, The NetherlandsSupport on Creation and execution of NIKE Marketing campaigns for Western Europe at NIKE's European Central Office (Hilversum, The Netherlands). - Functional and category meetings attendance to ensure product and campaigns are aligned
- Research on consumer trends
- Support in reporting and business presentations
- Internal Communication: writing and designing weekly news report for NIKE Sportswear Western EU
- Events management
- Global guidelines adapting and connection with Brand teams in other Western European countries
- SAP contract creation and management.
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