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Work Background
SWAN, a.s. (4ka)IT System services Team Leader
Jan. 2025- Team Leadership: Guiding and supporting the team to achieve goals and foster a positive environment.
- Agile Leadership: Driving continuous improvement and adaptability through Agile principles.
- Scrum Master: Facilitating Agile practices, ensuring the team follows Scrum processes, and removing obstacles.
- Agile Methodologies: Applying Scrum to improve workflows.
- Sprint Planning: Organizing sprints to set priorities and allocate tasks.
- Team Management: Overseeing daily operations to ensure timely, high-quality work.
- IT Services Coordination: Managing the team to deliver IT solutions and optimize processes.
SWAN, a.s. (4ka)IT System services Analyst
Jul. 2022 - Jan. 2025- IT application support at L2 and L3 levels, resolving incidents and escalations.
- Management and administration of CRM systems, primarily Salesforce (Workbench, SOQL, SalesforceDX CLI).
- System, IT, and business requirements analysis.
- Collaboration in the development team within the agile SCRUM process.
- Testing and acceptance testing of new functionalities.
- Creation and management of User Stories, fit, and acceptance criteria.
- Report creation and database management using SQL.
- Data preparation and manipulation for billing and analysis using Python.
- Support and administration of Business Support Systems (BSS).
SWAN, a.s. (4ka)RAN Network Backhaul
Sep. 2019 - May. 2024Part-time work in the RAN (Radio Access Network) department during university studies
- Managing acquisitions: designing networks, visibility control
- Google Earth: management of networks, monitoring
- Database modifications
- Creation of database reports
SWAN, a.s. (4ka)Product Department
Jul. 2018 - Aug. 2023Part-time work in the product department during university studies
- Benchmark: market, competitors, hardware, international, etc.
- Creating SMS campaigns
- Product development
- Excel analyses
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