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Work Background
Visa Europe CollabInnovation Partner - Commercial Framework
Mar. 2015 - Mar. 2017ShoreditchLeading Proof of Concepts with a variety of start-ups, involved with incubators, accelerators and others in the start-up community to generate and develop ideas that help us understand, learn and develop commercially. My particular interest is the legal, revenue model and implication for Visa Europe's operating regulations.
Visa Europe CollabHead of Service Design and Product Rules
Jun. 2014 - Mar. 2015Paddington, LondonWorking on strategic initiatives to enable service to change and develop consistency in the commercial framework across the products in the Digital Business Unit covering mobile, wallet and loyalty.
Visa Europe CollabProduct Rules Team Lead
Sep. 2013 - Jun. 2014London, United KingdomThe Product Rules team works in product development on Visa Europe's wallet service. Product rules works with Product Owners and any and all relevant areas of the business to define the rules that define the commercial model.
E-Pay Logistics LtdDirector
Jan. 2013Cambridge, United KingdomConsultancy in innovation practice, e-payments; strategy, product/service and the operational implications. · Contracted by investors to rationalise payment gateway services. Providing comparative reviews, product strategy and prioritisation. Projects have included: · Strategic assessment of payment services provision for a telecoms start-up, · Leading a strategy group for a business outsource organisation.
· Defining reconciliation requirements and tools for an acquirer
· Undertook data privacy status assessment and prioritised remedial plan.
· Providing strategic awareness and education on GDPR to corporates and SMEs resulting in highest attendance to talks and an average 95% satisfaction rating for workshops.
· Developing strategy and product specification for Middle-East fintech and moving that into development and regulator application.
Optimal Payments PLCDirector Of Operations
Jan. 2011 - Dec. 2012Cambridge, United KingdomProgramme Director for the operational integration of Neovia Financial and Optimal Payments (following Neovia Financial’s acquisition of Optimal Payments which saw the Neovia group adopt the Optimal name). Continued responsibility for the strategic and day-to-day operations of service delivery to merchants for the e-payments service, including customer service and technical support. Director of NETBANX Ltd and Optimal Payments UK Ltd.
Neovia FinancialDirector, Global Back Office Operations
Mar. 2010 - Jan. 2011Strategic and day-to-day operations of service delivery to merchants for all group products, including customer service and technical support; operational responsibility for the Net+ prepaid card product, relationship director for all payment partners (banks and alternative payments). Project managed the introduction of a new acquirer and the operational switch of bureau merchant base. Appointed Director NETBANX Ltd, February 2011.
Neovia FinancialDirector of Operations
Jan. 2007 - Mar. 2010
NetBanx LtdHead of Operations
Oct. 2005 - Jan. 2007A general management role, particularly responsible for sales, customer service and support, IT Operations and development
Transact Group LtdHead of Payment Services
Oct. 1998 - Oct. 2005Transact Group is a pioneer in online payments, and the content delivery and payment experience across internet, mobile, telephone and TV. Duties included: general management of operations, customer service, sales and marketing. Commercially leading development of major customer relationships and the ensuing service strategy as well as the creation of supplier and partner relationships and agreements that support the implementation of divisional goals. Provision of commercial support to sister division in attaining its commercial and technical goals in content delivery and services.
Zyris plcBusiness Development Manager
Jan. 1998 - Aug. 1998One of the great many start-ups of the dot com era. A great way for the non-technical to build great looking web sites quickly and easily. I took the proposition of building communities around it to the likes of AOL, BT, Disney and Kodak and set up a tiered international reseller programme.
FTP Software IncDistribution Manager UK and South Africa
Jul. 1995 - Jul. 1997Pioneers of TCP/IP bringing TCP/IP to the PC and becoming the worldwide leaders in taking it forward. The work involved managing relationships, developed business with distributors and through resellers. Initiated and developed country specific reseller programmes.
Inmac UK LtdSales & Marketing Manager (Europe) - Inmac Manufacturing
Jan. 1994 - Jan. 1995Bracknell Berkshire
Qudis LtdFranchise Manager - Network Division
Jan. 1992 - Jan. 1994Bracknell Berkshire
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