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Work Background
SGSFinance SSC Senior Project Manager
Mar. 2022Katowice, Śląskie, Poland- Managing Latam (Pe/Ecu/Cl) financial processes migration to FSSC - Coordinating global Concordia projects in several European (NL/UK/DE) and Latin American countries (AR/UY/PY/COL). - Developing managerial skills while following PMO methodology and defined milestones - Constant monitoring the status of the projects deliverables as per agreed schedule and FT expectations - Developing knowledge about financial processes among all the streams (O2B, B2C, P2P, R2R) - Gaps follow-up - Building relationship among all the stakeholders - Proactive risk assessment - Budget monitoring - Supervising newly built Transition Team in FSSC MX - Ensuring accurate and high quality Project/Process documentation (planning/agendas/ trackers/ gaps/ reporting/ work instructions/ standardization files
SGSProcess Optimization Expert
Nov. 2017 - Feb. 2022Katowice, woj. śląskie, PolskaWorking closely with the Purchase-to-Pay Global Process Owners in the standardization and optimization of global processes including detailed process design and tools implementation. Activities: process maps, work instructions, training plans, KPI reporting, SLA definition, root cause analysis, leading process transition projects. Certified PM.
CapgeminiTeam Lead P2P/C2C/Credit Management
Sep. 2011 - Nov. 2017Katowice Area, PolandSeptember 2015 – to present Team Lead of Credit & Collection Team ( Sandvik; C2C Helpdesk/ Countries: DE, AT, SE, NO, FI, PL, CZ) - Query resolution, dispute & credit management - Leadership and people development - Value, quality and efficiency management (Lean, Kaizen, Six sigma Green Belt) - Client expectations and results oriented team’s transformation - Cost reduction, improvements, audit requirements - Training and Quality Assurance mentoring - Process standardization - Internal controls - Procedures review January 2015 - September 2015 Team Lead of P2P Team (P2P Helpdesk: Countries: Russia, Spain, Poland, Italy ) - C2C Helpdesk transition - Leading the P2P stream, Payment, Invoicing and Helpdesk - Query resolution/ Escalation POC - Audit planning (understanding of business, analysis of business risks, developing of audit plan and audit procedures tailored for customer - Internal controls set-up September 2011 – February 2013 Team Lead of Equities & Funds/ Pricing Team (Countries: US, Canada ) - Responsible for stock exchange data transfer entered by the respective team - Stock exchange real time data transfer - Process normalization under time pressure
CapgeminiQuality Assurance Process Lead / QA with German
Oct. 2010 - Nov. 2011Katowice, Silesian District, Poland(CSR/PSR/TSE/ Credit &Collections with German) - Ensuring high quality of customer service for client - solar solution company/photovoltaic - QA team coordination - Training, coaching , best practices sharing
Arteria S.A.Insurance Agent
Jul. 2009 - Sep. 2009Gliwice Area, Poland
SitelCustomer Service Representatve
Jul. 2007 - May. 2011Warsaw Area, Poland- Safe Harbor/ Claim department by eBay
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