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Work Background
Freddie MacSenior Project Manager, Learning & Development
Sep. 2024 - Nov. 2024• Spearheaded the evolution of training capabilities for the Multifamily Underwriting & Credit department.
• Developed a role-based skills map for the underwriting function, identifying training gaps and eliminating redundancies.
• Partnered with SMEs to inventory existing training and transform content to align with business objectives.
• Created an interactive SharePoint site for employees to identify necessary training based on development goals.
VerizonInstructional Designer
Dec. 2023 - Aug. 2024• Led award-winning project that received Gold Brandon Hall HCM Excellence Award for Best Learning Program Supporting a Change Transformation Business Strategy.
• Developed comprehensive online learning materials for Verizon engineers, applying instructional models such as ADDIE, Malcolm Knowles’ principles, and Backward Design.
• Conducted training evaluation using Kirkpatrick’s levels of evaluation.
• Created engaging learning activities and assessments to support diverse learning styles and enhance knowledge retention.
Capital OneSenior Learning Associate, Instructional Designer
Oct. 2020 - Jan. 2024Tampa, Florida, United States• Managed digital and blended learning projects, including videos, e-learning courses, simulations, and digital games for 15K+ front-line call center agents across six lines of business.
• Implemented a large-scale training initiative that achieved 80% adoption rate and saved the company $10M within six months.
• Developed classroom training materials, including facilitator guides, presentations, and assessments.
• Managed a team of junior designers, coaching on best practices and learning techniques.
• Designed and delivered a monthly newsletter for 30 designers, providing project updates and sharing resources.
Smith CollegeAcademic Application Administrator, Project Manager
Jul. 2020 - Oct. 2020• Led implementation of the college’s first cloud-based Learning Management System (LMS) for online programs during COVID-19.
• Facilitated faculty onboarding sessions, resulting in 100% successful transition to online teaching.
• Implemented Slack for virtual classroom communication, creating 200 workspaces and training faculty.
Boston ScientificE-learning Consultant
May. 2019 - Jan. 2020• Transformed in-person training for physicians into engaging online courses using Articulate Storyline and Adobe Captivate.
• Developed a customized interactive eLearning course for urologists using advanced Captivate features.
• Redesigned 100 instructional videos using Camtasia and Premier Pro for customer training rebranding.
Robert HalfSenior Instructional Designer
Jul. 2018 - Sep. 2018Recruited by the staffing agency’s European team to design, build, and launch a new comprehensive compliance training. - Designed a brand-new interactive online training for 1000s of consultants using AuthorIT; coached and mentored the team on the tool’s best practices to ensure optimal capabilities and functionalities
PwCGlobal Learning Instructional Designer, Project Manager
Feb. 2018 - Feb. 2020• Executed full development lifecycle of digital learning solutions, including microlearning, simulations, and interactive PDFs.
• Oversaw curriculum development of 43 digital continuous education courses for thousands of CPAs.
• Ensured compliance with NASBA CPE requirements and standards.
Ultimate Medical AcademyInstructional Technologist
Apr. 2016 - Jan. 2018Tampa, Florida, United States• Enhanced learner experience for student-facing online courses by redesigning templates and integrating new system interactions in the LMS.
• Led conversion of 200 SCORM modules from Flash to HTML5, ensuring mobile compatibility and xAPI integration.
Scytl Innovating DemocracyeLearning Developer (Consultant)
Dec. 2015 - Apr. 2016Tampa, Florida, United StatesDeveloped courses in high volumes for this election equipment company. Clients were municipal organizations such as the Arkansas Secretary of State, City of Calgary, and California Secretary of State.
Laser Spine InstituteWeb Application Developer
Aug. 2014 - Aug. 2015Tampa, Florida, United StatesDesigned and developed user-centered, web-based applications to enhance sales and operations of the organization, including a gamified app for sales tracking.
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