SwissportTeam Lead/Ground Security Coordinator/Customer Resolution Officer
Aug. 2021 - Jun. 2024Goffs, NSProvide leadership, mentorship and support to customer service agents, assist travellers with special needs/requirements/concerns, health and safety of staff and travellers, security, trouble shoot disruptions in travel itineraries, baggage and irregular operations. Facilitate, co-ordinate and communicate with all departments to find effective and efficient solutions. Liaise and debrief with staff to constantly improve teamwork and operational standards for multiple airlines.