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Work Background
Tava HealthSenior Product Designer
Mar. 2024Utah, United StatesHealthcare Technology | SaaS | B2B2C - Tava Health provides mental health care solutions by connecting employees with licensed therapists through a seamless online platform. ✔ Led UX/UI design for Tava Scribe – an AI-powered documentation assistant that reduced therapist documentation time by 50-60%, allowing for more client-focused interactions.
✔ Designed key features – including notifications, error recovery prompts, note history, and personal note spaces, optimizing therapist workflows for greater efficiency and flexibility.
✔ Conducted user research – led user interviews and usability testing to refine workflows, ensure accessibility, and enhance overall user experience.
✔ Reworked UI and flows – improved consistency, accessibility, and usability across Tava’s app, collaborating closely with engineering and cross-functional teams.
✔ Contributed to and evolved Tava’s modular design system – refined and expanded components for scalability, efficiency, and cross-platform consistency.
✔ Mentored a mid-level designer, fostering growth and promoting best practices in UX strategy, interaction design, and user research.
BENlabsSenior Product Designer
Feb. 2023 - Mar. 2024AI-Powered SaaS | B2B - BENlabs is an AI-driven platform that connects brands with influencers, creators, and content to drive product placement and media campaigns. ✔ Led UX/UI design for "The Destination" – a creator-centric app leveraging AI-driven insights to recommend audience-relevant creators, products, and content strategies, helping creators grow and monetize their platforms.
✔ Redesigned TubeBuddy’s interface – modernized UI/UX to enhance accessibility, feature discoverability, and user engagement, resulting in improved usability across millions of creators.
✔ Optimized monetization experiences – designed and launched a new paywall experience, driving a 2.7% increase in revenue while refining the subscription flow.
✔ Conducted user research and testing – led user interviews, surveys, and usability studies to guide iterative updates and align TubeBuddy’s roadmap with real user needs.
✔ Partnered with engineering on a scalable design system – built and refined modular UI components, improving design-to-dev efficiency and ensuring consistency across products.
✔ Facilitated company-wide design workshops and presentations – led cross-functional discussions, design demos, and strategy sessions, aligning stakeholders and fostering a culture of UX excellence.
Pilot.comSenior Product Designer
Nov. 2022 - Jan. 2023Accounting, CFO, and tax services for startups and growing businesses. I was hired to lead one of the primary team's design endeavors in creating user-friendly tools and experiences. The company did a large layoff before I could hit the ground running after being onboarded.
DivvySenior Product Designer
Jun. 2022 - Oct. 2022Draper, Utah, United StatesFinancial Services | SaaS | B2B - Divvy was a spend and expense management platform that helped businesses track budgets, manage expenses, and automate financial processes. ✔ Led design for Divvy’s first comprehensive onboarding guide, reducing support calls by 45% and significantly increasing admin engagement and feature adoption.
✔ Designed and launched a seamless card reward redemption experience on web and mobile, leading to a 59% decrease in support tickets and improved user satisfaction.
✔ Enhanced financial operations by designing a payment portal with bank account integration, increasing payment awareness and reducing friction, which led to fewer support inquiries.
✔ Transformed the transaction dispute experience, creating an empathetic, user-friendly process for fraudulent and erroneous charges, improving trust and transparency.
✔ Redesigned the credit line dashboard, billing statements, and monthly statements to provide clear, digestible financial insights, streamlining complex financial data for users.
✔ Contributed extensively to Divvy’s design system, developing scalable UI components for a consistent, accessible experience across mobile and web platforms.
✔ Mentored junior designers, fostering growth in UX/UI best practices, systems thinking, and cross-functional collaboration within the team.
DivvyProduct Designer
Mar. 2019 - Jun. 2022Draper, Utah, United States
Canopy, Inc.Product Designer
Aug. 2017 - Mar. 2019Lehi, UtahAccounting Technology | SaaS | B2B - Canopy provides software solutions that streamline and automate legal workflows for tax professionals, attorneys, and accounting firms. ✔ Designed end-to-end tools for the Tax Prep team, including e-file workflows, diagnostic checks, and streamlined tax preparation interfaces, improving efficiency for tax professionals.
✔ Developed internal tools to enhance workflows for subject matter experts (SMEs), optimizing internal team operations and cross-functional collaboration.
✔ Contributed to Canopy’s design system, creating scalable, reusable UI components that improved consistency and accessibility across the platform.
DevMountainUX Design Student
Apr. 2017 - Aug. 2017Greater Salt Lake City AreaI was introduced to UX Design when I was a technical recruiter. I think I had a thing for UX long before that though, because, during my time as a Public Relations student and Communications Research intern, I was in love with understanding what customers/users wanted, and how businesses could meet their goals by meeting their user's needs. I've always been empathetic, curious, and love challenges and being creative. DevMountain is where I got my UX start, and I will always be grateful that I got lucky enough to find something I look forward to doing every day.
TEKsystemsCo Facilitator
Jul. 2016 - Jan. 2017In addition to being a Technical Recruiter for TEKsystems, I was also a co-faciliator for New Recruiter Corporate Training, which was teaching and facilitating new recruiter training material to new hires at our corporate training facilities.
TEKsystemsSenior Technical Recruiter
Feb. 2015 - Jul. 2017Greater Salt Lake City AreaAs technical recruiter, I specialized in helping Java developers, ranging from entry level to architect level, find a new step in their career, although I helped those in all areas of IT. It was rewarding to help professionals meet their career goals and to see their livelihoods change for the better.
NordstromAssistant Manager in Men's Sportswear & The Rail
Jun. 2014 - Feb. 2015Salt Lake CityI was a Management Intern at Nordstrom for June & July, then was promoted to Assistant Manager in August of 2014. I enjoyed coaching, teaching, and leading my awesome team. I ensured our products were appealing and met the needs of our customers and loved to design the layout of our sales floor to make it the most appealing it could be, in order to meet our daily and monthly sales goals.
UVU Comm DepartmentResearch Assistant
Jan. 2014 - Jun. 2014Utah Valley University, Orem, UtahAs a reasearch intern, I assited two department chair professors with their research on UVU's inclusivity plan. I created questions for surveys, interviews, and focus groups, with 88 survey respondents, 14 interview respondents, and 15 focus group participants. I also analyzed research findings and assisted in coding the before and after surveys.
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