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Work Background
FujitsuDigital Transformation Advisor
May. 2022Solihull, England, United KingdomAt Fujitsu Services, I thrive on my commitment to generating value and optimising outcomes for our clients. My role as a Digital Advisor has me stepping into the shoes of a digital transformation partner, where I help clients navigate the complexities of technology integration within their value chains. Each day is an opportunity to develop practical use cases and applications for emerging technologies before they make significant investments. It’s rewarding to direct the evolution of new client engagements, ensuring we align with their strategic objectives and make a meaningful impact.
Accomplishments:
• Spearheading initiatives: I’ve led several initiatives aimed at harnessing advanced technology to create new business value.
• Championing innovation: A key part of my job is emphasising the incorporation of emerging and disruptive technologies within our clients’ operations.
• Conducting value assessments: I conduct thorough evaluations of digital twins and AI across various sectors, providing insights that drive impactful decisions.
NTT Ltd.Senior Practice Manager
Sep. 2015 - May. 2022London, United KingdomMy journey at NTT Limited was characterised by a strong focus on business impact through IT transformation. I co-ordinated quarterly planning sessions with cross-organisational client teams, working together to define an 18-month roadmap that guided our consulting initiatives. Steering the reviews and updates of our consulting frameworks based on client and delivery team insights was a vital part of my role.
Accomplishments:
• Driving co-innovation: I formulated and integrated a co-innovation framework into our managed services contracts, resulting in an average annual contract value increase of $250,000 and tracking pipeline opportunities that brought in $90M in wins over two years.
• Surpassing targets: It was exhilarating to consistently surpass billable consulting revenue targets, achieving an average of 135% over three financial years whilst maintaining a 75% conversion win rate for pipeline opportunities.
• Facilitating workshops: I collaborated with key clients to facilitate design thinking workshops, promoting organisational alignment and planning for technology investments, which led to a multi-million-dollar pipeline with a 75%-win rate.
• Building teams: I established Employee and Customer Experience consulting teams across a 16-country European network, promoting cloud-based communication and teamwork services.
• Ensuring successful transformations: Supporting clients through the necessary adoption and change management processes was critical, ensuring that technology enhancements significantly improved employee and customer experiences.
• Influencing practices: I oversaw consulting practices across Europe, influencing engagement models and collateral whilst defining KPIs and developing job descriptions for consulting teams.
Dimension DataStrategy Consultant
Sep. 2013 - Aug. 2015The Campus, BryanstonAs a Strategy Consultant, I took pride in cultivating collaborative relationships with stakeholders to align technology solutions with overarching business objectives. Delivering strategic consulting services was not just about providing solutions; it was about ensuring that our IT infrastructure truly aligned with our clients' business goals. I delved deep into market analysis and competitor benchmarking, shaping our consulting strategies and proposals to deliver exceptional value.
Accomplishments:
• Innovative approaches: I played a pivotal role in establishing a globally recognised co-innovation approach that enhanced our managed services engagements.
• Partnering for transformation: Collaborating with Saudi Airlines was a highlight; together, we devised a comprehensive transformation strategy that successfully transitioned their internal IT functions to a service provider and cloud business model.
• Retaining contracts: I achieved significant retention of major outsourcing contracts through the effective implementation of the co-innovation framework, maintaining a total annual contract value of $56M for Dimension Data.
• Leading engagements: Directing the most significant consulting engagement for the MEA region in Saudi Arabia was a proud achievement, generating $1.85M in billed revenue.
Dimension DataITO Lead Technical Architect
Apr. 2010 - Aug. 2013I was asked to assume a newly created role of Lead Technical Architect within the ITO organisation at Dimension Data as of 1 July, 2011. My function is to drive the improvement of the Technical Architecture service within ITO as well as championing the practice within our clients to ensure the highest level of operational excellence. In addition I am a technical liaison for the Technical Delivery and Governance of our Outsource Transition Programmes when – this entails the co-ordination of the teams for all the due diligence exercises as well as ensuring the client needs and expectations are met. I have a team of direct reports of 5 as well as 5 other individuals that I am responsible for their mentoring and career advancement, including the existing Technical Architects as well as the Technical Leads for all the support lines within ITO. I play the role of mentor and provide guidance for best practice as well as ensuring the alignment of our service delivery to that of the vision of the organisation as well as the client.
My priorities are the standardisation of the support processes across the varied IT landscapes of our numerous clients as well as the automation of repetitive tasks where possible. The aim is to implement solutions that support strategic business objectives, vision and innovations in service delivery. The result is an optimised infrastructure that helps reduce IT costs and delivers real, quantifiable business benefits while creating a dynamic IT environment.
Bytes System IntegrationAdvanced Infrastructure Consultant
Jan. 2008 - Apr. 2010Advanced Infrastructure Implementations/Consulting/Deployment Planning and Design • Bid assessment and planning
• Pre and after-sales support. • Consultation, planning, designing, implementing and support of Advanced Infrastructure installations
o Emphasis on the Microsoft server environment technologies as well as VMWare and Citrix. • Provide clients with a roadmap to improve their level in Infrastructure Optimisation.
• SAM (Software Asset Management) consultation and support as well
IBMTeam Leader
Jan. 2007 - Nov. 2008I was asked to assume the Team Lead mantle for all Wintel operations on the ABN AMRO account, I was tasked with maintaining the weekly KPIs and overall SLA as it had slumped to a low. Within my first month of taking over we consistently made every SLA target. I was also involved in the skills development and personal development of my team to ensure that they progress and always offer the highest level support. IBM recognised my leadership qualities and rewarded me for it and the responsibility is something I relish and I joined the IBM junior Project Management and IT Architect Programs.
One of my personal achievements was to be part of the Top Talent and Technical Leadership programmes at IBM.
Trenstar SA (pty) ltdFacilities Administrator
Jan. 2006 - Dec. 2006
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