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Work Background
UltraSightDirector of Commercial Operations
Feb. 2025
INSIGHTECBusiness/Marketing Operations Consultant
May. 2022• Prepare and administer digital strategy and provide budget recommendations and roadmap
• Responsible for business process automation, including the identification of areas within the company where automation can be used to improve efficiency and productivity
• Building new strategies that will help the business grow or get more efficient – this includes analyzing current market trends, understanding what competitors are doing and working with various teams across the company to develop ideas for improvement
• Interface with internal IT constituency to develop digital programs that are aligned with internal business objectives, technical requirements, and infrastructure
• Interface and provide counsel to other multiple internal constituencies, including business unit leadership and business development
• Manage digital strategy, digital UX/UI and vendors
• Develop and deploy digital policies, procedures and guidelines to govern activities in accordance with company and customer requirements, and digital best practices
• Develop and disseminate data and analytics that inform constituencies of the success of digital strategies and properties
• Spearhead change management as it relates to digital initiatives, platforms, or process changes
• Create actionable insights from all digital platforms, including consumer/merchant-facing application, servicing, and corporate websites
• Leads efforts of process improvement, operational efficiency, and success of the Market Outreach (Education) program • Serve as the liaison between marketing and outreach to bridge the gap between DTC and lead pull through
Black Forest Consulting Chief Business Strategy and Project Consultant
Jan. 2021● Own project management operations for clients in industries such as med device, education, retail and more
● Initiate, plan, implement, and measure project such as CRM implementation, process improvement projects, eCommerce strategies, and new business development
● Manage and implement business development strategies for 10+ small businesses ● Analyze opportunities for businesses to increase operational efficiency
● Manage and own social and digital media accounts or business owners
● Identify opportunities for process improvement, define, and implement new processes
● Manage and own eCommerce strategy and implementation
● Create and manage training content for small businesses to access self-help
● Partner with local chambers and sharp business centers to provide consulting services and workshops to small businesses ● Manage and apply for government contracts and acquisitions for construction and IT clients
Lowe's Companies, Inc.Business Initiatives Manager
Nov. 2019 - Jan. 2021• Lead projects and/or oversee business processes in specific business areas; applies deep expertise to solve complex problems, share ideas and recommendations supported by data; collaborate with others internally, externally and cross-functionally to solve business problems; determine and use appropriate methodologies and processes for completing work; develop work plans to meet business priorities and deadlines
• Identify and capitalize on opportunities to improve work plans, processes, and tools; and coordinate and delegates resources to accomplish project goals
• Responsible for engaging with enterprise (COO, CCO, shared services) and internal Contact Center functions to drive successful delivery of projects with business process changes across the organization
• Responsible for engaging with IT in a project capacity and for driving the successful delivery of projects with IT work streams.
• Manages Contact Center projects by building and maintaining project plans by identifying issues and opportunities, forming hypotheses, designing and conducting analysis, synthesizing conclusions and co-creating concrete plans to help implement change
Lowe's Companies, Inc.IT Associate Project Manager
Apr. 2019 - Nov. 2019• Currently managing the in-house development of an Assortment Optimization Application solution operating in an Agile framework to deliver several tools within the suite for various merchant support groups
• Tasked with establishing the Agile framework within the daily organization, as the Data Science Team operates differently than the rest of the Lowe’s organization
• Primary project manager for the Tariff Task Force whoms overarching goal is to mitigate an estimated $2B margin erosion hit for the organization as a result of tariffs implemented during trade war
• Responsible for ensuring success for specific tactical outcomes through consistent organization, tracking, and communication with project stakeholders and personnel • Develop, analyze, and manage all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact • Monitor the overall project performance (timeline, budget, and resource utilization) against plan and makes adjustments as needed when issues are identified and require resolution
• Serving as scrum master and product manager in an in-house development effort for Assortment Optimization Suite, while also taking on project management responsibilities for the project
• Gathering and writing features based on business partner needs
• Break features into user stories and manage product backlog and assign to team and appropriate sprints
• Help mitigate project risks by collecting and analyzing data for trigger events, drafting contingency plans, and adjusting dependencies affected by ongoing project changes • Maintain relationships with diverse project stakeholders by communicating with internal customers, third party vendors, and senior management to support questions, feedback, and requests
Lowe's Companies, Inc.Associate Project Manager
Feb. 2018 - Apr. 2019Mooresville, NC• Managing multiple projects within the Enterprise Product Delivery team to include workstreams within the Margin Program that is part of the larger Pricing Platform
• Responsible for ensuring success for specific tactical outcomes through consistent organization, tracking, and communication with project stakeholders and personnel • Develops, analyzes, and manages all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact • • Monitors the overall project performance (timeline, budget, and resource utilization) against plan and makes adjustments as needed when issues are identified and require resolution
• Assists in the request for information (RFI) and vendor request for proposal (RFP) processes as directed • Helps mitigate project risks by collecting and analyzing data for trigger events, drafting contingency plans, and adjusting dependencies affected by ongoing project changes • Maintains relationships with diverse project stakeholders by communicating with internal customers, third party vendors, and senior management to support questions, feedback, and requests
Carolina West WirelessOperations Project Manager
Nov. 2015 - Jun. 2017• Primary Project Manager in the organization with the primary responsibility of creating a regulated project management system within the organization
• Manage projects across all departments from the initiation phase, to implementation and monitoring. • Create, manage and maintain all project management documents to include the Project Concept Document, Project Scope, Project Charter, Project Requirements, and other miscellaneous document. • Responsible for leading contract negotiations with vendors and other third parties to determine the best path for the project and the company going forward
• Develop and maintain the Standard Operation Procedures for the organization across all departments
• Responsible for training on the proper creations, management and updating for Standard Operating Procedures
• Manage and create training for project management skills and tools within the organization
Lowe's Companies, Inc.Program Coordinator
Sep. 2014 - Nov. 2015MooresvileI currently manage UAT (User Acceptance Testing) Projects for multiple programs. Identifying resources, ensuring environment is set up, verify business needs are addressed and identified, responsible for setting up and hold status and defect meetings. I am ultimately responsible for a successful execution of UAT. • Maintain responsibility for updating and maintaining spreadsheets/PMO/program plan, and helping as needed with program budget for the business. • Serve as member of the Voice Team and assist with team planning and departmental improvement strategies
• Assist Program Manager with routine tasks, scheduling, obtaining meeting rooms
• Scheduling rooms as needed/required by size and amenities
• Provide meeting minutes, reviews and takeaways from program planning and brain storming meetings
• Assist with PMO and other stakeholder meetings to report on status of program deliverables and milestones, escalate issues, risks, and decisions, and mitigation activities. • Assist with assembly of Executive Steering Committee deck for progress and approval of program
• Assist with Business Operations Support activities such as managing the resource summary tracking database and making changes as needed to resources and programs
Lowe's Companies, Inc.Centralized Installed Sales Coordinator
May. 2013 - Sep. 2014Wilkesboro, NC• Contact homeowners to initiate product delivery for the project as well as schedule necessary appointments
• Maintain accurate record of all interaction and occurrences in relation to the customer’s project through status
• updates and comments in project tool
• Coordinate installation schedules with Installers and validates with Homeowners
• Ensure projects follow a consistent predetermined work flow established for their department
• Resolves customer issues; regarding scheduling, checking part statuses, initiating claims
• Assists in managing customer order system to check statuses, ETAs, and availability of product
Lowe's Companies, Inc.Customer Service Professional
May. 2011 - Jan. 2013Wilkesboro, NC• Mentor agents while they are in training and/or if they are struggling to meet performance expectations
• Coordinate customer files, contacting manufacturers, service companies and customers to set up replacements, service calls, concessions and any other requests
• Assist customers in setting up service for major and small appliances
• Identify and communicate process gaps to Contact Center Management, with an emphasis on ensuring we have information and guidance required to meet customer’s needs
• Serve as subject matter expert to help improve or create new processes
• Work directly with district and regional management, external vendors, and other Lowe’s business areas to research potential solutions or gather information necessary to resolve customer incidents
• Work with Independent Service Providers to: get updates on repair status; provided information on parts availability and delays; schedule/reschedule repair appointments; and review cost of repairs
US NavyIntelligence Specialist
Nov. 2007 - Mar. 2010Identifed and produced intelligence from raw information; assembled and analyzed multi-source operational intelligence; Prepared and presented intelligence briefings; Managed Joint Personnel Adjudication System for security clearances and serviced members records with indoctrination, debriefing, clearance upgrades as well as controlled visit request Researched, analyzed and disseminated information and intelligence for entire strike group to ensure safety and mission success Served as medical records database manager for OB/GYN clinic at Portsmouth Naval Medical Center Managed over 1,000 inbound and outbound medical records Served as security manager maintaining and servicing security files for over 50 commands for more than 2,000 individuals
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