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Work Background
Gainwell TechnologiesProject Manager
May. 2023 - Mar. 2025Operational support of the Kansas operational account, implementing enhancements and changes dictated by CMS policy changes.
Utilized waterfall and agile methodologies to gather requirements, design solutions, and to execute to the operational environment.
Implementation of changes required rigorous cross-platform testing and communication between multiple platforms and products.
Schedules and timelines were communicated, along with risks and issues, in weekly internal and external meetings. Critical milestones often included aggressive timelines and resource forecasting in order implement on time.
Gainwell TechnologiesData Capturer
Oct. 2022 - May. 2023Support of the Alaska Medicaid account to implement operational scanning of all claims and non-claims items.
Defined requirements for various types of objects to be ingested and stored through vendor and client portals.
Assisted to design workflows that integrate AWS into the scanning solution.
Project includes multiple third-party vendors and consistent communications in order to meet requirements.
Gainwell TechnologiesLead Instructor
Dec. 2021 - Oct. 2022Executed the training materials for the EVV Soft Launch initiative
Prepared materials and project forecast for the EVV Hard Launch
Administered state-wide trainings to Providers and state employees providing personal care services
Gainwell TechnologiesProject Manager
Nov. 2018 - Dec. 2021Led project activities supporting both Takeover and Enhancement efforts. Identified as the go to person for guidance for other project managers in the absence of the enhancement manager.
Additionally, overseeing multiple projects within the overall portfolio. These complex projects require applying an understanding of the contract requirements to best meet customer expectations and move towards a successful delivery of the contract.
Key resource assigned to produce and deliver multiple payment milestone deliverables, including multiple project charters and requirements validation documents.
Assigned to manage the integration of new team members, including Project Managers, Business Analysts, and Developers, supporting the Title XIX Medicaid DDI effort in Wisconsin. This effort required understanding the contract and balancing that with the skillset of new employees to determine how to best support the customer.
PearsonTechnology Project Manager
Oct. 2014 - Jun. 2018Provided one-on-one technology project support for a $12 million dollar state contract that included managing customer training, facilitating annual on-site training to local school districts, and hosting weekly customer meetings to review changes in technology or product development. During test administrations, I managed communications with school districts to assist with customer support needs, questions on product functionality, and making routine visits to schools with challenging network infrastructures.
Collaborated with internal functional teams on product releases, which required rigorous internal testing to ensure the best quality of products and services were delivered to the customer. Identified and analyzed software problems, following scope-of-work, while maintaining contract specifications, and release timeline.
Single-handedly supported the development, and delivery, of 32 training modules that covered all aspects of computer-based testing. These modules were designed so the end user could easily locate a video tutorial that demonstrates how to perform tasks within Pearson’s testing products. Modules were developed using software products iSpring Suite, Camtasia, and PowerPoint. Some modules were published to YouTube in an initiative to make the modules as accessible to users as possible.
PearsonProject Manager
May. 2011 - Oct. 2014Worked with several state contracts to provide high quality training modules to their customers. This involved collaborating with Pearson’s individual state project teams to identify unique requirements, branding, and complex scope-of-work.
Developed several generic modules that were later implemented to the customers online User’s Manual.
Served as a customer support point-of-contact for several state contracts; including reviewing updates to technology and product support and providing breakdowns of where to identify training opportunities based on customer support call trends.
PearsonProject Manager
Oct. 2007 - May. 2011Served as the primary liaison to the Minnesota Department of Education for two complex, online test administrations.
Hired by Pearson to assist with on-site support during their spring test administration; this involved daily trips around the state to offer technology support, and training to local district test coordinators.
Managed and delivered regular training workshops geared towards training new users how to administer their online assessments using Pearson’s products. This involved developing materials, managing registration, and working tirelessly to make sure that all new features in products could be demonstrated and trained on while on site.
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