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Work Background
Allianz TechnologyProject Manager/Scrum Master
Jun. 2024Golden Valley, Minnesota, United States
Mayo ClinicSenior Project Manager
Jul. 2022 - Jul. 2024Eden Prairie, MN
OptumSenior Project Manager
Sep. 2021 - Jul. 2022Eden Prairie, Minnesota, United States
UnitedHealth GroupSenior Project Manager
Dec. 2018 - Sep. 2021Greater Minneapolis-St. Paul Area
HealthPartnersProject Manager
Jun. 2018 - Nov. 2018Project Manager at Health Partners
ABRA Auto Body & GlassProgram Lead, Operations
Jan. 2018 - May. 2018Brooklyn Park• Manage implementation of new Business Management System (CCC One) in Abra locations across the US.
Bright HealthProject Manager (contract)
Sep. 2017 - Dec. 2017Minneapolis, MN• Managed inventory of all Marketing, Acquisition, Renewal, Operational, Broker, Legal, Member and Provider materials, including scripts, printed materials, web-copy, and digital communications for Bright Health’s Individual and Family Market insurance product (a total of 400 unique materials).
Blue Cross and Blue Shield of Minnesota Project Manager (Contract)
Oct. 2016 - Aug. 2017Eagan• Managed elements of a large-scale Medicaid migration project - specifically Early Pregnancy Identification, New Born Processing, Car Seat/Booster Seat and Reward Voucher Program, and Third-Party Liability - while ensuring project progresses on schedule and within scope, throughout the system life-cycle.
OptumProject Manager (Contract)
Feb. 2016 - Sep. 2016Optum Tech - Plymouth, MN• Led complex, multi-teamed firewall cut-over calls, usually during off-business hours, with on- and off-shore resources, ensuring successful cut-overs in national and world-wide data centers.
RedBrick Health (now Virgin Pulse)Solutions Consultant/Project Manager (Contract)
Aug. 2015 - Jan. 2016Minneapolis, MNWorked with cross-functional RedBrick teams, customers, and third parties to identify and design a solution framework and implementation approach that met each client’s business objectives. Interfaced with RedBrick teams such as Account Management, Technical Operations and R&D to successfully set up the SaaS platform. Served as primary client-facing representative for implementation activities.
Managed all technical and operational aspects of client implementation including: Project schedules and scope
Solution design requirements gathering and documentation
Incentive strategy and design
Inbound and outbound integration (data files, SSO, embedded client programs)
Created and manage client user acceptance testing plans and process
Ensured operational readiness
Coordinated clinical products and services Drove the continuous improvement of implementation methodology and service offerings based on client experiences. Served as liaison between business and technology teams with the ability to translate different terms and concepts as needed to the appropriate audience.
MatrixCareImplementation Project Manager
Sep. 2012 - Jul. 2015Bloomington, MNDevelop relationships as primary liaison between MatrixCare - an industry leading, cloud-based EHR - and MatrixCare’s long term care industry clients (skilled, assisted and independent nursing facilities) during implementation. Accountable for the successful delivery of the clinical and/or financial products and services included in the client’s contract. Identify client needs and deliverables by conducting needs assessment, initiate and plan activities for complex projects, creating custom implementation plans for each client’s unique needs. Ensure that contracted deliverables, for contracts ranging from $2K to $100K, for corporations with up to four care settings and up to 300 beds, are completed in an aggressive time frame. Manage project quality by planning, monitoring, and providing leadership on as many as 75 concurrent client-facing software implementation projects that last anywhere from 1 week to 3 years. Ensure that each client is deployed in a manner that is consistent with MatrixCare’s defined implementation methodologies, policies, procedures, and quality standards, and with PMP processes. Provide direction to onsite and remote internal project resources and to client’s project resources (Administrators, Directors of Nursing, Assistant Directors of Nursing, Business Office Managers, Nurses, LPNs, Dietary, Social and Activities personnel). Monitor progress and communicate project updates to project leads and stakeholders. Conduct regular status calls with client. Assess and mitigate project risks by proactively identifying client issues related to the implementation process, taking ownership of these issues and managing them to resolution to ensure successful, on-time and on-budget completion. Define work and deliverables for implementation team members and work constructively with their team(s) to ensure projects are completed successfully, while maintaining a broad understanding of MatrixCare’s complex and ever-changing software.
Questar Assessment, Inc.Project Manager
Aug. 2004 - Sep. 2011Apple Valley, MNProactively managed the following large-scale, high-stakes, multi-year educational assessment projects: - New York Department of Education’s ESL program - 260,000 students
- University of Michigan’s ESL tests - 200,000 adult students
- Indiana Department of Education’s High School Graduation test – in over 600 districts
- Illinois State Board of Education’s ESL test – in over 1500 schools
- Ohio Ninth Grade Proficiency Test – 20,000 students
- State of Virginia’s Special Education Assessment - 2,000 students Coordinated printing, production, shipping, distribution, collection, scoring, reporting and billing. Implemented, monitored and controlled the timely progress of program deliverables and provided status reports to clients via weekly conference calls, management reports, and final operations reports, while demonstrating Project Management Professional standards and practices. Created, updated and monitored project schedules using MS Project and Excel. Coordinated work flow with all stakeholders, including internal departments in over 5 locations, external clients and vendors, while adhering to strict deadlines, requiring complex planning. Directed a team of Customer Service Leads by providing training, guidance and support with incoming calls, totaling well over 150 per day during peak call periods. Participated in business development opportunities by writing portions of proposals.
Kyoiku Juku Tutorial InstituteEducation Specialist
Feb. 2003 - Aug. 2004Honolulu, HITaught children from 3½ to 18 years of age reading, writing, math, social science, science, history, ESL and Japanese. Worked with children, both individually and in small groups. Taught students creative strategies for scoring higher on the SSAT and SAT in reading comprehension, math, writing and analogy sections.
University of Hawaii at ManoaResearch Assistant - College of Education, Center on Disability Studies
Feb. 2003 - Aug. 2004Honolulu, HIConducted in-depth literature searches to enhance the impact of the study Project SEEK (Strategies for Efficient and Effective Keiki/Child Find) to determine whether all babies (aged 0-3) with developmental delay in Hawai`i are identified and referred to Early Intervention Services in a timely manner. Updated literature reviews used in presentations to 60 physicians in Hawai`i Developed and maintained the content of the Project SEEK website www.seek.hawaii.edu. Co-authored article about Early Intervention to primary care physicians. Authored reports for publication and compiled research-based evidence for grant proposals in accordance with American Psychological Association Writer’s Manual. Marketed study results to Early Intervention program managers in the state of Hawai`i and coordinated presentation schedules and travel arrangements for Project Coordinator. Maintained databases for project research using SPSS and MS Excel.
Japan Exchange and Teaching Program(me) (JET)English Teacher
Jul. 2000 - Jul. 2002Miyagi, JapanTaught English to three grade levels at two public high schools (to a total of 900 students) in a rural community of Tohoku, Japan.
Devised original curriculum and created communicative activities, worksheets, cultural lessons, teacher training, and demonstration lessons. Implemented innovative methods of instruction for conversational English, while emphasizing peer-to-peer and peer-to-instructor interaction. Presented at the Annual Miyagi JET Conference for all JET participants and Japanese Teachers of English in the Miyagi Prefecture in Sendai, Miyagi. Interviewed Japanese candidates aspiring to be English teachers in Japanese public schools for the Sendai Board of Education.
Fresno Unified School DistrictSubstitute Teacher
Sep. 1998 - Jul. 1999Fresno, CATaught grades K-12.
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