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Work Background
Business Analyst Lead
EntelectBusiness Analyst Lead
Feb. 2025South AfricaI use my past project experience and skills to inform advise the processes that need to be implemented within the BA Practice at Entelect. Mentoring and coaching of Business Analysts. Responsible to setting up and driving Business Analysis Practice Framework at current client. This encompasses defining the Ways of Work, Alignment to Delivery model, Governance and Templates and standards. Analysis of business requirements to validate if they are aligned to the User experience designs. Compile proposed solution design documents highlighting changes to APIs based on business requirements and system that is currently being implemented. Facilitate Joint Application Design sessions with Engineering and Quality Assurance team. Facilitate Technical walk through sessions with external integration partners to ensure alignment on solution design.
Solutions Architect (VodaPay)
EntelectSolutions Architect (VodaPay)
Aug. 2022 - Feb. 2025South AfricaCollaborating with stakeholders to understand business requirements and objectives in order to design technical solutions that are aligned to business objectives and strategy. Ensuring that the solutions designed are scalable and efficient. work closely with project managers to define project timelines for prioritized features. Capacity planning for the VodaPay architecture team and providing feedback and reporting back to Executive members on team capacity, technical features that need to be prioritized as well as management of Technical debt. I have built a strong IP and relationships with my stakeholders at Vodacom and this allows me to be able to make informed decisions in scoping business requirements and provide architecture designs whilst balancing project constraints to ensure stakeholder needs are met. I'm accountable for the architecture designs that the team produces and ensuring that mitigations are put in place for any risks identified. I'm actively involved in recruitment processes for Business Analysts as well as Solution architects. Coaching of Junior architects and engineers.
Senior Business Analyst
MomentumSenior Business Analyst
Jan. 2020 - Aug. 2022South AfricaI oversaw four in-house applications, collaborating closely with Business Product Owners and Management to prioritize system components and address critical business requirements. I led the process of gathering requirements for new product features by conducting requirements solicitation, analyzing business processes, and performing system gap analysis. My role involved analyzing data and mapping data relationships to ensure alignment with business objectives. I facilitated and oversaw various agile processes, including Grooming, Sprint Planning, Stand-Ups, Demos, and User Acceptance Testing. I performed functional testing and assembled test packages for User Acceptance Testing. Additionally, I created training manuals and conducted training sessions to ensure user readiness. I provided production support, collaborating with project stakeholders to ensure project progress alignment and proactively communicated project risks. I aligned project teams and resources to meet customer and business needs by overseeing and coordinating design activities. I developed roadmaps and project plans, tracking progress and ensuring that objectives were met. I also developed communication strategies to keep all stakeholders informed and engaged throughout the project lifecycle.
Application Manager
InvestecApplication Manager
Jul. 2018 - Dec. 2019sandtonAs the Application Owner across all environments, I took full responsibility for overseeing applications, ensuring successful project delivery by efficiently allocating resources and engaging stakeholders in project management. I led change management efforts, developing and implementing the operating model while clearly communicating the Operations Support Model to all relevant parties. I ensured that constructive feedback was provided following issue resolution and focused on continuous improvement. I drove the development of application strategies, optimized operational efficiency, and defined strategic objectives that aligned with the organization’s goals. By conducting thorough system analysis, I ensured that applications supported these objectives and managed training, licensing, and vendor relationships. I also oversaw cost allocation for in-house training, system maintenance, and new implementations. I played an integral role in recruiting software developers, adhering to budget constraints, and collaborating with various teams to maintain high-quality standards throughout the software development lifecycle. Additionally, I reviewed software solutions and system performance, identifying areas for improvement and presenting proposals to optimize processes.
Business Analyst
InvestecBusiness Analyst
Jan. 2015 - Jun. 2018South AfricaI successfully executed a regulatory project that was compliant with International Financial Reporting Standards (IFRS). As the Advanced Assertiveness Product Owner for the Arrears Defaults and Recovery Module, I took charge of key product decisions and strategy. I managed stress and served as the Application Owner for an internal application used bank-wide for six weeks, ensuring its smooth operation and alignment with business needs. I led Requirements Solicitation and Documentation efforts, conducting thorough Database and Data Analysis to support informed decision-making. I effectively engaged stakeholders, ensuring clear communication and alignment throughout the project. Additionally, I engaged and managed the project team, fostering collaboration and productivity. I designed training materials and conducted training sessions to ensure users were fully equipped to leverage new systems. I compiled User Acceptance Test Packs, facilitated User Acceptance Testing, and conducted Quality Assurance Testing to ensure that solutions met all functional requirements. I created and maintained Stored Procedures, ensuring system integrity and performance. I led Change Management efforts, conducted Impact Analysis, and implemented solutions to address challenges and optimize the application.
Project Manager
FNB South AfricaProject Manager
Jan. 2014 - Jan. 2015I ensured the successful delivery of projects by effectively managing and engaging stakeholders throughout the process. I oversaw project team management, ensuring the right resources were allocated for timely and cost-effective delivery. By managing project risks and implementing mitigation strategies, I helped navigate potential challenges. I developed and executed an effective communication strategy to keep all stakeholders informed and aligned. Additionally, I tracked and managed project costs and timelines, ensuring adherence to budget and deadlines. I fostered collaborative working relationships with project teams, promoting a productive environment and achieving project success
Business Analyst
FNB South AfricaBusiness Analyst
Nov. 2011 - Jan. 2014Johannesburg Area, South AfricaI led the Business Analyst efforts for the successful implementation of the Forex schedule payments feature, both on the internal system and the FNB online platform. Working closely with the Product Owner, I gained a deep understanding of the existing manual payment process and documented business requirements that included the current process and proposed automation solutions for the Forex system. I facilitated Joint Application Design (JAD) sessions with the engineering teams to align on the final solution. I also conducted business requirements walkthroughs with project stakeholders to secure sign-offs on both the business requirements and the proposed technical solution. Additionally, I led User Acceptance Testing (UAT) and secured sign-offs from the user group. I collaborated with the marketing and training teams to compile training materials for call center training. Throughout the System Development Life Cycle (SDLC), I provided ongoing support to the Engineering and QA teams to ensure smooth development and implementation.
Business Analyst consultant
DeloitteBusiness Analyst consultant
Jan. 2007 - Nov. 2011PretoriaI was responsible for client engagement, ensuring the successful delivery of systems in line with the signed contract. Part of my responsibilities included soliciting requirements from Product Owners, which I compiled into a comprehensive Business Requirements Document (BRD). Once the BRD was signed off, I proceeded to compile the Functional Requirements Specifications. I worked closely with the engineering team during the development phase to ensure the system met client requirements. Additionally, I was responsible for the user experience design for system interface changes or new journeys, ensuring they were intuitive and aligned with business needs. I conducted User Acceptance Testing (UAT) and worked with business stakeholders to ensure they signed off on system changes before they were handed over to the product team. I also compiled training materials and facilitated training sessions, compiled and submitted regulatory reports to the Department of Labour and SAQA, and coached junior consultants. My efforts were recognized when I was nominated for Consultant of the Year, a testament to my commitment to excellence and client satisfaction

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