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Work Background
Domes ResortsSenior Sales, Marketing & Development Manager for UK & Ireland
Aug. 2020Surrey, England, United KingdomResponsible for account management on Luxury Specialist Tour Operators, Business Development & growth via our Travel Agent network, trainings, events, marketing and more, in markets accountable for. -Managing key account relationships with UK & IE Tour Operators, specialising in Luxury Specialists. -Expanding Tour Operator & Travel Agent Database while implementing brand awareness initiatives & devised comprehensive sales & marketing strategies.
-Negotiating contracts & marketing agreements, resulting in substantial cost savings. -Conducting partner training sessions, as well as for some of company's staff. -Participating in networking events, FAMs, and PR initiatives with influencers & magazines. -Creating & Managing an engagement training portal for agents & enhancing brand awareness.
-Use of social media, digital marketing, event planning, and all sales techniques & initiatives.
Penny's SerendipityHospitality Sales & Marketing Consultant
Jun. 2020Surrey, England, United KingdomSales & Marketing Consultant in Hospitality Independent Travel Agent
Travel Business Mentor
PR MEDIACORegional Sales & Marketing Manager
Apr. 2019 - Jun. 2020London, United Kingdom-Managed account relationships with UK & IE Tour Operators.
-Expanded Tour Operator & Travel Agent database.
-Boosted brand awareness initiatives & developed comprehensive sales & marketing strategies. -Successfully negotiated contracts & marketing agreements, resulting in significant cost savings. -Conducted numerous customer training sessions & participated in networking events, hosted FAMs & led PR team initiatives.
Voyage PrivéGlobal Contracting Manager
Jan. 2018 - Feb. 2019between London and Aix-en-Provence -Managed account relationships with TOP Greek hoteliers & expanded portfolio accordingly. -Developed and implemented a sales strategy with 12 unique flash sale contracts weekly across 8 markets. -Created added values propositions & negotiated favourable deals to enhance customer attraction, while maintaining high benchmark standards.
Voyage PrivéAssistant Hotel Contractor
Feb. 2017 - Dec. 2017London, United Kingdom
GoogleLocal Guide
Apr. 2016 - Feb. 2019London, United KingdomVoluntary work
-Write reviews & allocate ratings about places I have visited
-Photograph restaurants and all types of stores, cash-points, libraries, hospitals, stadiums etc
-Answer questions regarding the places I have visited from google
-Add or edit businesses on Google maps, ensuring the correct location is showing
-Make recommendations of places to visitors
Hotel Grande Bretagne & Hotel King George, StarwoodReservations & Communications Agent
Jun. 2014 - Sep. 2015Athens, Greece•Handled Reservations by phone or e-mail for both hotels
•Guest service – settle guests’ needs, received thank you letters from guests •Operator – answering all calls (inbound & outbound) as well as communication through the hotel’s departments
•Responsible for collecting and recording deposits & final payments
•Pre-arrival – communicating with guests prior to their arrival and helping them with special requests like booking museum tickets, restaurant reservations or car hires •"Let’s Chat"– responsible for the SPG program of communicating with guests instantly through mobile phone apps
•During night-shifts, cooperate with the Manager On Duty or act like one temporarily
•Over 50 SOP trainings to ensure proficiency in all job aspects
Charalampos Naoum - Business Consultant & Accounting CompanyAssistant Accountant
Sep. 2010 - Jan. 2014Athens, Greece•Electronic & handwritten bookkeeping through specific accounting programs
•Submit tax statements online regarding taxpayers & companies
•Online web banking payments & monitoring
•Co-operation with various government departments such as Tax Office, Social Insurance Institute, Chamber of Commerce, Social Insurance Organisation of Freelance as well as with banks & lawyers
•Presenting a professional and friendly first impression of the firm to all visitors and clients •Filing documents
•Managing incoming phone calls and mail
•Assisting with recruitment & training of staff
•Creating contract agreements for companies, ensuring accuracy & compliance with legal requirements.
•Organising stationery orders and liaising with suppliers to meet business requests
IRS of Kypseli, GreeceInternship
Feb. 2009 - Oct. 2010Athes, GreeceI learned the basics & assisted in any way possible at four different departments.
Income, Value Added Tax (VAT), Audit Authority & Property Ownership Tax
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