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Work Background
AppleGenius
Dec. 2024Los Angeles, California, United States• Delivered exceptional customer service by diagnosing and resolving complex technical issues across Apple’s ecosystem, including macOS, iOS, and hardware products. • Utilized advanced troubleshooting techniques, including accessibility tools like VoiceOver and voice commands, to assist diverse customers, including those with disabilities. • Educated customers on Apple technology, ensuring understanding and confidence in using their devices. • Collaborated with team members to identify solutions and ensure seamless device repairs and replacements. • Provided training and mentorship to new team members, sharing expertise in technical support and customer interaction. • Consistently achieved high customer satisfaction scores and contributed to the overall success of the Genius Bar team.
Autism Society of Los AngelesOperations Lead
Jun. 2023Los Angeles Metropolitan Area• Spearheaded and directed operational initiatives for the Autism Society of Los Angeles, aligning organizational goals with mission objectives.
• Developed and implemented strategic plans to enhance the efficiency and effectiveness of daily operations.
• Led the creation and expansion of programs to support individuals with autism and their families, fostering a holistic and inclusive approach.
• Managed budgetary allocations for various programs, ensuring optimal utilization of resources while maintaining fiscal responsibility.
• Oversaw a dedicated team of professionals, providing guidance, mentorship, and support to ensure the successful execution of organizational initiatives.
Keller Williams Realty, Inc.Senior Copywriter
Aug. 2021 - Jun. 2023Los Angeles, California, United States-Worked with real estate agents and property developers to produce persuasive copy for property descriptions, advertisements, and promotional materials.
-Developed and implemented creative copy for various real estate marketing materials, including property listings, brochures, and online campaigns.
-Managed multiple projects simultaneously, such as newsletters, recruitment stories, market reports for over 20 counties, and all website copy, delivering high-quality content within tight deadlines.
AppleTechnical Expert
Jun. 2021 - Dec. 2024Los Angeles, California, United States• Provide top-tier technical support for Apple products, promptly resolving hardware and software issues. I have experience diagnosing and resolving complex technical problems, ensuring minimal user downtime.
• Strong troubleshooting skills for hardware and software issues, identifying root causes, and implementing practical solutions. Familiarity with AppleCare procedures and protocols, ensuring adherence to quality standards.
AppleSubject Matter Expert
Jun. 2020 - Jun. 2021-Point of contact for all team members looking for support to resolve customer concerns for all incoming online orders through Slack
-Create documents to simplify complex processes for team development and quick reference guide
Kazarian/Measures/Ruskin & AssociatesActor/Model/Writer
Aug. 2019 - Jul. 2024Los Angeles, California, United States-Represent people with disabilities and ethnic backgrounds through commercial and film
-Featured in commercials such as Disney, Sephora, and GoRV
-Well spoken on and off camera -Produced, written, and edited short films for film festivals
AppleProduct Specialist
Aug. 2018 - Jun. 2020First method of contact for customers and aided in product education, carrier activation, financing options, and device setup, all in which boosted client retention and drive revenue
3E Love, LLCExecutive Assistant
May. 2017 - Mar. 2020Chicago, Illinois, United States-Collaborate with the marketing team to develop effective sales collateral, including presentations, proposals, and campaigns to gain traction and raise awareness for people with disabilities. -Assisted CEO with everything from social media, to booking travel arrangements, managed calendar, set up speaking events, and other marketing related tasks. -Developed and maintained strong relationships with clients, understanding their needs and providing customized solutions. -Collaborated with cross-functional teams to ensure the delivery of high-quality products and services.
Prospected and acquired new clients through effective cold calling, networking, and attending Abilities Expos across the nation.
Muscular Dystrophy AssociationDonor Relations/Administrative Assistant
Sep. 2015 - May. 2019Chicago, IL•Non-profit organization which supports and assists people and families with muscular dystrophy, ALS and related muscle-debilitating diseases.
•Answer variety of calls(between 30-100 daily), invoicing, record donations/credit card information, sort mail, update phone directory and maintain donor records, data entry for donor tributes, register guests.
TV-10 at ISUNews Reporter
Aug. 2014 - Jan. 2015Bloomington/Normal, Illinois Area•Covered stories twice a week, retrieved B-roll and interviews then went back to the newsroom to put the story together through EZ-News (scripting) and Final Cut Pro (video/editing.) •Five-hour deadline to complete each story. Included live fronting.
WZND Radio, Illinois State UniversityProduction Staff
Jan. 2014 - May. 2014Bloomington/Normal, Illinois Area•Illinois State University’s Radio Station
•Write scripts/imaging, commercial writing, openers
•On-air Radio DJ
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