Willow Jones

Front Desk Supervisor @Concord Hospitality

Call CenterCustomer Support RepresentativeAppointment SetterOutbound Sales SpecialistCall Center SupervisorCall Center TrainerCold Calling SpecialistCustomer ServiceCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistService Quality ManagerAssistantAdministrative AssistantExecutive AssistantOffice AssistantOffice AdministratorData EntryData Entry SpecialistTyping Specialist

Throughout the last 15 years, I've worked at numerous hotels all over the country. I have worked in Walt Disney World and was trained in Customer Service from the very best at the ripe age of 18. Ever since then, I have put my love of travel as well as my expertise with customer service to work. I have managed a JCPenney Portrait Studio with 30 employees during peak holiday season, and brought it from a 1 star studio to a 5 star studio by the time I left. Within the hospitality industry I have worked my way through so many hotels, saw so many different management styles as well as so many ways of working with a team and customers alike that I feel I can now adapt to many different situations. If you're looking for someone with the people in mind, I am the person for you.

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Work Background

Front Desk Supervisor

Concord Hospitality EnterprisesFront Desk Supervisor

May. 2024Fort Mill, South Carolina, United States

Studio Manager

JCPenney PortraitsStudio Manager

Oct. 2022Albany, New York, United States

Contact Center Associate III

RealPage, Inc.Contact Center Associate III

Mar. 2018Greenville, South Carolina, United States

Front Desk Receptionist

Courtyard by MarriottFront Desk Receptionist

Mar. 2017 - Feb. 2018Fort Mill, South Carolina, United States

Photographer

LifetouchPhotographer

Jan. 2017 - Mar. 2017Charlotte, North Carolina Area

Guest Services Associate

Xanterra Parks & ResortsGuest Services Associate

Nov. 2016 - Jan. 2017Tusayan, Az

Guest Services Associate

Xanterra Parks & ResortsGuest Services Associate

May. 2016 - Sep. 2016Crater Lake, OR

Photographer

LifetouchPhotographer

Oct. 2015 - Nov. 2016Albany, New York Area

Guest Services Associate

Xanterra Parks & ResortsGuest Services Associate

Aug. 2015 - Oct. 2015Yellowstone National Park, WY

Guest Services Associate

Six FlagsGuest Services Associate

Feb. 2012 - Nov. 2015Queensbury, NY

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