Queen Anne Vision ClinicOptician, Office Manager, and Insurance specialist
Sep. 2014 - Jan. 2018Seattle, WashingtonEncompassing all aspects of optician work: Assisting patients with selecting the best frame and lens combination to fit their needs and lifestyle. The frame buyer for all product showcased at the practice, making sure our diverse patient base have varied selections.
Managing social media aspect of the practice, including writing newsletters and announcement. Outlets include Facebook, Pinterest, Instagram, Twitter, etc. for multiple office locations (Seattle and Issaquah Eyeworks)
Being part of an exceptional customer service and sales team that works every day to excel beyond the normal optical experience. In person, on the phone, and communication through email and social media..
Pulling insurance, writing up explanation of benefits, and billing for patients. Resolving customer and insurance inquiries, and training of coworkers on proper procedure and tone for all customer inquiries for benefits and billing.