KeyBankSenior Systems Engineer
May. 1998 - Jun. 2016Cleveland/Akron, Ohio AreaImplementation Lead for the deployment of Dynatrace at KeyBank. Configured Dynatrace to monitor and report on mission-critical applications, ensuring the integrity of the data, reported on trendlines and anomalies as needed for management and support teams. Determined metrics that would best indicate, tier-by-tier, where a bottleneck was located.