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Work Background
KeyBankSenior Systems Engineer
Feb. 2020 - Nov. 2022Cleveland, Ohio, United StatesEnterprise Alerting & Monitoring Utilizing Dynatrace Managed and Elastic Stack to provide monitoring and alerting for mission-critical applications.
Bach to Rock Apex, NC & Bach to Rock Huntersville, NCMulti-Unit Franchise Owner
Oct. 2016United States
Bach to Rock ApexBusiness Owner
Oct. 2016 - Nov. 2022Apex, North Carolina, United StatesFranchise Owner and President of Bach to Rock Music School in Apex. Opened the music school in Nov 2016 and grew the business from the ground up. By 2019 we had gross sales of $550K+ and over 360 lessons per week. Our team grew to 22 music instructors, a small admin, and two assistant directors. We consistently rank in the top 10 of all Bach to Rock franchises. We maintain high ratings on social media and have built a community that exceeds our competitors.
KeyBankSenior Systems Engineer
May. 1998 - Jun. 2016Cleveland/Akron, Ohio AreaImplementation Lead for the deployment of Dynatrace at KeyBank. Configured Dynatrace to monitor and report on mission-critical applications, ensuring the integrity of the data, reported on trendlines and anomalies as needed for management and support teams. Determined metrics that would best indicate, tier-by-tier, where a bottleneck was located.
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