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Work Background
Sunflower Child Development CenterAssociate
Aug. 2024Decorah, Iowa, United StatesLed marketing and fundraising efforts to support Child Development Center and Children’s Discovery Center, resulting in increased enrollment and membership leads. • Developed social media, digital, and print marketing strategies to promote the centers.
• Managed grant writing and fundraising campaigns to secure funding for new facility and programs.
• Provided concierge-style customer service to parents and children, ensuring a positive experience.
Luther CollegeAssociate Director of Engagement
Jul. 2024 - Aug. 2024Decorah, Iowa, United States
SodexoDirector of Catering
Sep. 2022 - Jul. 2024Decorah, Iowa, United StatesCatering manager over college contract with Sodexo, Inc. front of house direct sales and account management. Trained and developed college work study employees. Standardize catering roles and responsibilities post COVID. Start-up account and event management after COVID. Customer service through SWOT analysis with kitchen staff and college stakeholders, supporting the Sodexo account. Generated external sales through large community events, chamber of commerce events, and large weddings. Wedding and specialty event manager and PMO Director. Managed multiple college programs and represented college as forward facing college sales. Cultivated student lead generation for college and college student retention as alumnus and work study supervisor.
Supply chain management.
Vendor relations and sales.
Communication with college VIPs, department heads, and distinguished guests.
Handled events with outstanding professionalism and urgency. Managed multiple competing priorities and exceptional logistics time management. Standardized safety and general catering operations through continuous improvement and lean practices.
Onsite hospitality manager and representing both Luther College and Sodexo brands.
Delta Air LinesPerformance Manager Global Sales (Remote)
Jul. 2021 - Jun. 2023Greater Minneapolis-St. Paul Area
Delta Air LinesOperations Service Manager (Below Wing)
Feb. 2020 - Jul. 2021Boston, Massachusetts, United StatesOversee Aircraft Customer Service below wing safety operations; Managed Station Below Wing Fit Committees and Programs--Station Engagement Manager.
On-sight Safety Manager and Implementation Manager (EHS, OSHA, Title 9, and MASSPORT & FAA Compliance)
Deicing Training Coordinator & Safety Briefings.
Manage Station Below Wing metrics: KPIs, SQL Tableau Dashboards, and Reporting.
Manage weekend NBA & Below Wing Charters Execution.
COVID19 Cleaniness SOPs and Standardization for RAMP ALAs/Agent.
Weekly Agent Touchpoints and Briefings--Communications & Engagement Manager.
Coordinate Quarterly station Shift Bids and development with Operations Service Manager Team.
Delta Air LinesBrand Advisor (LEAD)
Feb. 2019 - Jul. 2020Greater Minneapolis-St. Paul AreaReservation Sales: Joint Venture, Global Ticketing Sales, and Training.
**Awarded Most Enrolled Skymiles Record: 2019 6month weekly Top Ten Sales Agents.**
Platinum Status 2019-2020 Premium Sales & Skymiles Medallion Desk
COD/Business Flyers (Charters: University Sports and Arts Programming)
"Becoming the Voice of Delta" Trainer 6month Orientation Program into Delta Sales/Reservations.
Virtual & In-person daily training and team briefings.
Communications & Engagement Coordinator for BusinessResource Groups: Delta Care Fund & Scholarship Program, Red Cross & Memorial Blood Drives, PRIDE, Global Sustainability Programs. Managed MSP Recycling & Sustainability Committee with Multiple Department Management Teams. Systems: Amedaus, DeltaMatic, Axis, OmniPro, Tableau, KPI Dashboards/SQL Analystics, Prism, Google Analytics
FAA DOT Compliance & Training Manager
KARE 11Cause Marketing & Community Partnerships Assoc. Manager
May. 2018 - Feb. 2019Greater Minneapolis-St. Paul AreaCommunity sales account manager. Focus on community relations, large event execution, humanitarian efforts, and giving campaigns. Support Sales team with farming accounts, providing community focused product propulsion and event analysis. Lead generation through strategic partnerships, event liaison, and community station representative for Sales Department. (Sales Development Representative) Execute cause marketing campaigns and fundraising for advancement. Report to FCC on community, educational, and health programming. Communication with all levels of executive leadership and staff, cultivating strong relationships, both internally and external. Develop executive level presentations to stakeholders and SWOT analysis regarding event management and community/sales initiatives. Managed volunteer groups and recruitment. Managed TEGNA Foundation Bi-Annual Community Grants and $90K budget.
Minnesota State High SchoolSpeech Judge
Jan. 2018 - Jan. 2020MN State High School League Competitive Speech Judge
John Casablancas Modeling and Career CentersActing Instructor
Jan. 2018 - Jun. 2018Greater Minneapolis-St. Paul AreaSales Account Manager (Global) & Acting Instructor
The Nature of BeautyDigital Marketing Manager
Dec. 2017 - Dec. 2019Greater Minneapolis-St. Paul Area
Delta Air LinesProject Manager & Engagement Manager (Delta Contractor)
Feb. 2016 - Jan. 2018Greater Minneapolis-St. Paul AreaStrategic management and Program Oversight for all Minneapolis Base Maintenance communications and marketing campaigns. Vendor sales account manager and large hangar event execution. Lead Delta Global Services (DGS) Contractor Management acquisition for Minneapolis Base Maintenance; contract negotiations/Onboarding. A&P School Liaison with Delta Air Lines and MCTC University. Diversity & Inclusion hiring programs and new hire orientation/on-boarding for new contractors, ASMs, and AMTs. Community Engagement programs with Delta Air Lines and Women In Aviation International, STEM Programming, and University Career Development. Lead strategic communication initiatives and execution for CI Program. Enhancing MSP Base Maintenance communication and program effectiveness. Communication and marketing management With MCTC A&P School.Developed leadership course material and workshops with MCTC School. Organized communication campaigns for Employee Involvement Group (EIG) & Event Management. Lead Communication recruitment campaigns and career exploration/tour groups: American Indian Science & Engineering (AISES) and Women In Aviation International (WAI) conferences Managed all Community Relations Outreach & Developing Strategic Partnerships with Base General Manager.
*Toys for Tots Twin Cities
*One Warm Coat
*Habitat for Humanity Twin Cities Build
*Delta's MSP Golf Tournament Created concise Minneapolis Base Maintenance Presentations & Communications *Monthly Performance Reviews
*Communication boards
*Webpage Monitor +90k annual budget & events
Managed Base Maintenance Tableau Dashboard and large executive SQL/KPI Presentations
Systems connectivity committee (CI)
LEAN Six Sigma Green Belt
Edina Country ClubPub Bartendar/Server
Aug. 2015 - Jul. 2017Greater Minneapolis-St. Paul AreaHospitality Management & Client Accounts.
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