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Work Background
Mercato de l'EmploiFreelance Recruiter
Jul. 2024Toulouse- Talent Identification: Proactive search and selection of qualified candidates through various platforms and professional networks. - Recruitment Process Management: Conducting interviews, assessing skills, and supporting candidates throughout the entire process. - Partnership Development: Collaborating with companies to understand their specific recruitment needs and providing tailored solutions. - Sourcing Strategy Optimization: Using advanced sourcing techniques to attract top talent, including through social media and referrals. - Recruitment Consulting: Assisting companies in improving their recruitment process and employer branding.
EuréciaKey Account Manager
Nov. 2023 - Aug. 2024Labège, Occitanie, France- Strategic Account Management : Developing and maintaining relationships with key clients to maximize satisfaction and business opportunities. - Contract Negotiation : Creating and negotiating commercial offers tailored to client needs while ensuring the company's profitability. - Growth Opportunity Identification : Analyzing client needs and identifying cross-sell and up-sell opportunities to increase revenue. - Performance Monitoring : Implementing performance indicators and tracking business objectives to optimize the results of managed accounts. - Internal Collaboration : Coordinating with internal teams (marketing, product, support) to ensure client needs are met and deliverables align with expectations.
SmappenCustomer Success Manager
Mar. 2022 - Oct. 2023Toulouse- Retention
Onboarding : ensuring customers use smappen to its full potential
Retention : tracking and improving retention
Satisfaction : tracking and improving NPS - Growth
Upsell : identifying upsell opportunities and closing deals
Referral : turning our clients into ambassadors and generating new opportunities
Renewal : renewing customer contracts - Support
Incoming calls and emails
Identifying interlocutors' needs and proposing the best solutions
Qualification and redirection of prospects to Sales as needed - Innovation Setting up automations
Proposing areas for improvement using digital tools - HR
Recruitment : conducting interviews and continuously improving the recruitment process
Proposing new process for monitoring employees development - Scalability
Bringing the documentation to life : tutorials, FAQs, use cases, videos, articles, etc.
Indeed.comCustomer Success
Jul. 2021 - Jan. 2022Dublin, Ireland- Foster and grow relationships with our clients, offer personalized service and support them in their end goal of making hires - Manage brand new and existing client accounts. Help them measure their success and return on investment from Indeed - Best optimize clients’ accounts and set them up for success. By diagnosing and solving technical problems, working through new and existing integration setups - Collaborate with the Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction - Conduct online presentations on product and campaign performance to clients
Lingotot PembrokeBusiness Owner - Franchisee
Dec. 2020 - Dec. 2021Dublin, IrelandOwner and Teacher : - Provide award-winning classes in French and Spanish for children aged 0-12 years old
- Help children grow academically, socially and spiritually
- Promote enthusiasm for learning - Adhere to national curriculum standards
- Evaluate children's performances
TIBCO SoftwaresBusiness Development Representative France BeLux
Oct. 2019 - Jan. 2021Dublin, Ireland- Follow-up on inbound marketing leads and identify qualified opportunities
- Nurture new marketing leads by educating and developing prospects - Support, communicate, and collaborate with the sales and the marketing team
- Promote and market business through cold calling and email communications to prospective clients and using LinkedIn
EgenciaFrench Business Travel Consultant
Sep. 2018 - Oct. 2019Dublin, IrelandBtoB customer support for Egencia :
- Help professionals with support to minimize business travel hassles and maximize clients peace of mind.
- GDS Amadeus: book, cancel or modify travels - Problem solving and team work
- Phone and e-mail, travel arrangements with strong customer focus
EuropcarSales Agent
Feb. 2018 - Sep. 2018Roissy Charles-de-Gaulle Airport- Realize lease agreements
- Perform in selling additional services
- Manage reservations and complaints
Enterprise Rent-A-CarSales Agent
Oct. 2016 - Oct. 2017Roissy Charles-De-Gaulle Airport- Realize lease agreements
- Perform in selling additional services
- Manage reservations and complaints
- Check on the cars' cleanliness and safety
- Pick up customers
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