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Bright HorizonsSenior Benefits Specialist
Apr. 2024South Carolina, United States
Proterra IncSenior Benefits Specialist
Jun. 2022 - Apr. 2024United States• Monitor and understand current and emerging market trends for assigned benefit program delivery and optimization, identify potential opportunities and gaps, leverage external best practices, and propose and lead initiatives.
• Manage relationships and deliverables with external vendors, including vendor selection, implementation, vendor performance tracking, clinical effectiveness, internal controls, and active management and reporting out of service delivery metrics. Ensure assigned vendor compliance with HIPAA, FMLA, ERISA, ACA, and other regulations.
• Collaborate with insurance brokers, benefit providers, and other vendors to negotiate contracts, resolve issues, and optimize service delivery.
• Project lead on new Benefits Administration module within UKG/ PlanSource
• Oversee open enrollment for employees; selection of plans, cost management strategies, build channels for employees to elect plans, develop communication campaigns to inform employees, and then update the HRIS/Payroll employee selections.
• Perform benefits and costs reporting and utilization analysis as well as regular audits and assessments to evaluate the effectiveness of benefit programs, identify areas for improvement, and make recommendations to senior management.
• Provide superior customer service to group administrators, including coverage questions, claims issues, administrative questions, etc.
Genesis Management Consulting GlobalSenior Recruiter
Oct. 2021 - Mar. 2022Torrance, California, United States• Performed recruiting for global clients within IT and Financial Services
• Client management to outline expectations and create effective relationships.
New York Life Insurance CompanyLicensed Insurance Agent
Jan. 2021 - Oct. 2021Greenville-Spartanburg-Anderson, South Carolina Area• Helped clients to better understand their life insurance policies. • L&H Licensed in SC and NC.
HealthPRO HeritageHuman Resources Director
Jun. 2020 - Jul. 2020• Administer various human resource plans and procedures for corporate employees; assists in the development and implementation of personnel policies and procedures; assists with the maintenance of the employee handbook and policies and procedures manuals. • Liaison with HR Centers of Excellence (COEs): Benefits, Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent and Reporting, HRBPS Relationship Managers and Line Managers
• Developed, streamlined, and executed processes improvements to establish consistency and compliance among the HR team regarding confidential personnel documents while enforcing compliance of strict HIPPA laws, and corporate document retention policies.
Ob Hospitalist GroupBenefits Administrator/HR Generalist/Corporate Recruiter
Jan. 2018 - Jan. 2020Greenville, South Carolina Area• Benefit administration, compliance, employee relations, training, performance management, onboarding, policy design and implementation, recruitment, employment law.
• Project lead on new Benefits Administration module within UKG / PlanSource
• Assist with recruitment efforts for all exempt and nonexempt corporate personnel and corporate internship programs.
Quest DiagnosticsHuman Resources Benefits Specialist
Jan. 2014 - Jan. 2018Greenville, South Carolina• Served as the Subject Matter Expert (SME) for all benefit plans (Health & Welfare, Retirement, etc.) and related issues presented through the Quest Diagnostics Human Resources Service Center (HRSC). Primarily responsible for resolving unique benefit issues that are received by the HRSC.
• Oversee open enrollment for employees; coding and processing of benefits-related invoices
• Familiarity with applicable state and federal regulations (ACA, ERISA, FMLA, PPACA, HIPAA, etc.) • Researched complex participant questions, plan issues, and collaborate with Payroll, the Benefits COE as well as other COEs, health plan vendors or other benefit plan service providers (e.g., Fidelity Investments) as appropriate.
• Acted as the liaison between employee and plan vendors on unique issues (e.g., eligibility, claim, plan withdrawals and general adherence to plan provisions).
GE PowerHuman Resource Specialist (Contractor)
Jan. 2012 - Jan. 2013Greenville, South Carolina Area• Supported employees with handling of a variety of HR activities – including but not limited to payroll, benefits, FMLA, Short Term Disability, LTD, company policies/procedures, etc.
• Partners with Compliance regarding compliance investigations and Benefits on issues related to LOA and RTW.
• Developed, streamlined, and executed processes improvements to establish consistency and compliance among the HR team regarding confidential personnel documents while enforcing compliance of strict HIPPA laws, and corporate document retention policies.
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