Alex Roqueta - SQL Developer,

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Work Background

SelectView Data SolutionsDirector of Consulting Services

May. 2021 - Jan. 2023St Louis, Missouri, United StatesReport Development Consulting Services: • Lead consulting engagements, specializing in onboarding procedures for software engineers. • Oversee the development of training programs to enhance the skills and knowledge of consulting team members. • Offer expert guidance on Confluence-based documentation practices, ensuring clarity and accessibility of information. Technical Expertise: • Demonstrate proficiency in writing complex SQL stored procedures and queries. • Designed and developed advanced SQL queries tailored for building reports in SSRS (SQL Server Reporting Services) and SAP Crystal Reports. Team Management: • Provide mentorship and coaching to team members, assisting in their professional development. • Conduct regular performance reviews and set clear expectations for individual and team goals. Client Interaction: • Collaborate with clients to understand their needs and expectations. • Act as a primary point of contact for consulting projects, ensuring client satisfaction and addressing any concerns. Process Improvement: • Continuously evaluate and enhance onboarding processes to optimize efficiency. • Identify areas for improvement in training programs and documentation practices, implementing solutions to increase effectiveness. Documentation: • Oversee the creation and maintenance of comprehensive Confluence-based documentation. • Ensure documentation is up-to-date, accessible, and aligns with industry best practices. sure compliance with best practices and industry standards. Training and Development: • Plan and deliver training sessions on new technologies, methodologies, and best practices for team members. • Encourage a culture of continuous learning within the consulting team. Reporting and Analytics: • Leverage expertise in SQL and reporting tools to create and optimize reports in SSRS and SAP Crystal Reports. • Ensure that reports meet client specifications and provide valuable insights.

Smart Staffing SolutionsSr. Program Manager

Jan. 2020Corona, California, United StatesI lead all aspects of technical business operations, particularly systems improvement initiatives, customer-facing programs, product development, and technology management. Architected customized software solutions for Temporary Staff placement, including AI-assisted map and search, Smart device time management check-in and check-out, Smart device job ordering, and Job site geotagging; I have designed innovative training programs and specifications to facilitate high-tech online training seminars and quality education for new hires. Implement technology upgrades and cutting-edge solutions to boost the company’s success and drive productivity. Migrated legacy local server system to Azure-based cloud solution and developed high-tech flash-based eLearning materials to instruct sales professionals on techniques and procedures. Negotiate contracts with third-party vendors and monitor progress to ensure timely and responsive services and training. In addition, I piloted 40+ online customer-based, user-training presentations that utilized convincing Avatar-led presentations to enhance audience interaction and overall experience. In addition, I Re-engineered employee recruitment procedures to include online assessment tools that evaluate real-estate sales, cognitive abilities, and behavioral traits to ensure efficient, quality hiring.

Viasat Inc.Program Manager / Customer Experience Lead

Jul. 2019 - Sep. 2020Carlsbad, California, United StatesI led the successful launch of the Viasat Business Aviation VCM (Viasat Connectivity Manager). This product provides Business Aviation customers with the ability to forecast satellite internet connectivity along with real-time flight tracking and connectivity situational awareness. • Managed multi-million product development programs to ensure completion within the established budget, timeline, and quality requirements. • My key focus was on quickly adapting software development to customer feedback from all personas identified. • Developed software systems for Global Business Aviation customers. Including OEM’s, VARS, and Direct Customers. • Managed team to develop POCs and implemented lean design methodology. • Expert in Jama/Jira/Confluence and as a scrum master. • As an expert presenter, I provided support for Business Management Reviews and Program Management Reviews.

Greenwave SystemsSr. Program Manager - Technical Director

Feb. 2013 - Jul. 2019Irvine, CAProgram Manager and Senior member in IoT (Internet of Things). I manage major programs with Verizon Connected Home. I work in a fast-paced, team that is developing the next-generation of IoT and cloud platform services. Our team has an intimate understanding of IoT and Cloud technologies, patterns and practices and are just as comfortable delivering code as they are arguing the merits of various platforms. Above all, we are passionate about redefining the Cloud user experience and tackling new problems by delivering functional solutions that are launching IoT technology forward. As a Program Manager, I support complex product development projects with budgets in the tens of millions. I currently lead the development of the Verizon FiOS Gateway and Connected Home products. • Complex programs management • Requirements development and vetting • Specifications development • Certification and Government Compliance As a Technical Director and part of the IoT team, I support the development of maintainable, high-quality and high-performing services for the Greenwave Systems Cloud platform inclusive of applications and services that deliver amazing user experiences. • Support the development of Z-Wave devices from Medical monitoring to environmental controls • Develop advanced predictive analytics and “Big-Data” solutions • Support TR-069/UPnP Client integration and applications • Architect and manage Self-Diagnosis, Optimization, and Correction systems • Support the Development and implementation of Self Diagnostics. Optimization, and Correction embedded firmware projects • Deliver technical collateral including technical white papers, marketing collateral and presentations to drive adoption of the Greenwave Systems Cloud Platform. • Provide expert application design guidance for technology partners on solution system designs, redesigns for platform, performanand capabilities, etc.ce, cost and maintenance optimization, and integration of new technical features

Cisco SystemsSr. Business Analyst / Sr Program Manager

Jan. 2008 - Mar. 2013Dow Jones company providing hardware and software B2B and B2C solutions with over $40B in sales.; Supported all aspects of Program Management, Project Development, Project Management, MRD/PRD/SFS development, User Experience Design, Requirements Gathering, Liaison between Marketing/Product Development/Engineering/Logistics teams, Developing Requirements documents and Technical Specifications, Use Case Development, Wireframe Development, , WIKI Management, SCRUM Participation, across multiple platforms including desktop (PC/Mac) Big Data, Predictive Analytics, BI Reporting, and mobile devices (iPhone, iTouch, T-Mobile) Support and integrate Cisco engineering technology development teams Continental US, Canada, Europe and Asia Key liaison between Marketing, Product Development, Engineering, and Logistics teams SCRUM support WIKI Development and maintenance Develop comprehensive System and Software requirements using GEM Product Requirements Documents - PRD Software and System Functional Specifications – SwFS/SFS Electronic Document Control System creation and management - EDCS Requirements management - Requisite Pro/Web - PRRQ Responsible for developing the Product Requirements and Technical Specifications for the Cisco Connect Cloud End-user and Developer portal and backend User Portals Browser and Mobile Apps SDK/API specifications and documentation Shopping cart and back end logistics and reporting Responsible for creating and delivering a rich end-user experience Wireframe design and development

TPI Staffing, Inc.Chief Operations Officer/CTO

Jan. 2007 - Jan. 2008Corona, CAA regional company providing professional services to the building industry with $15M in sales. As COO/CTO, I lead all aspects of technical business operations, particularly systems improvement initiatives, customer facing sales programs, product development, and technology management. Designed innovative training programs and specifications to facilitate high-tech online training seminars and quality education for new hires. Implement several technology upgrades and cutting-edge solutions to catapult company to success and drive productivity. Develop high-tech flash-based eLearning materials to instruct sales professionals on techniques and procedures. Negotiate contracts with third-party vendors and monitor progress to ensure services are conducted on-time and to specifications. Piloted 40+ flash-based customer based, sales based and user training presentations that utilize effective Avatar presentations to enhance audience interaction and overall experience. Re-engineered employee recruitment procedures to include flash-based assessment tools that evaluate real-estate sales, cognitive abilities, and behavioral traits to ensure efficient, quality hiring.

Eliant, Inc.Chief Operating Officer/Chief Technology Officer

Jan. 1995 - Jan. 2007Alisio Viejo, CACustomer service; marketing research firm conducting studies in the U.S. and Canada, earning $12M annually.; Managed executive teams to devise comprehensive marketing, customer experience monitoring, and survey software and solutions. Grew client base from just 24 contracts to over 280 major builder accounts across the nation. Generated customer experience evaluation systems recognized as top-notch in the industry, including software that summarizes data and provides in-depth analysis of results to indicate customer experience and detailed performance indicators along with cutting edge Touch-Point management systems. Launched Eliant Round Table conference on customer experience management; designed customer experience workshops and acted as keynote speaker for industry’s leading multi-year conference with over 700 paid annual attendees. Pioneered foundation for Adobe Flex dashboard system that yields key performance indicators and reports that drive accurate client satisfaction summaries. Authored and co-authored numerous articles and entire special edition publications on Customer Experience Management, many which appeared in Big Builder Magazine titled; Smarter Money, Option Overload, Come Again, and Site Inspection publications.